Team Leads at First Bank

• Ensure customers’ card request are treated promptly within SLA
• Drive resolution within TAT on all card request complaints

Duties & Responsibilities

• Review all delivery notes of personalized cards received by Logistics officer and ensure the cards delivered are properly captured on the delivery notes
• Supervise the management of all cards stock and ensure that physical stock matches the GL balances
• Ensure proper delivery and recording on card inventory template of all cards received
• Ensures damaged/rejected cards are expensed appropriately.
• Submit card stock reports first working day of the week.
• Review all invoices and process payment for Vendors/Perso.
• Review and render monthly proof of stock accounts.
• Submit weekly vendor activities reports.

Job Requirements

• Minimum Education: First degree in any discipline
• Minimum of 6 years banking experience and operational knowledge of electronic payment card system.
• Familiar with the major card vendors, card schemes, card issuance processes and support applications
• Data analysis skills

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• Achieve daily reconciliation on assigned accounts and investigate open items
• Ensuring E-Product accounts comply with all bank policy standards
• All products accounts are set up for reconciliation

Duties & Responsibilities

• Handle the investigation of outstanding items on accounts post Settlement period
• Treat and process outstanding open items issues with all staff to ensure compliance
• Co-ordinates monthly proofs of accounts.
• Maintain sound accounting on all transactions and ensure they are compliant with international   standards
• Maintain a close working relationship with all departments and colleagues
• Submission of EPS monthly proof of accounts to E business control team.

Job Requirements

• Minimum Education: First degree in any discipline
• Minimum of 6 years banking experience and operational knowledge of electronic payment card system.
• Familiar with the major payment systems and platforms
• Data analysis skills