Job Opportunities at Palmpay

Job Brief

• We’re looking for an experienced POS Repair Technician who is passionate about our mission of driving financial inclusion in Africa.
• As a POS Repair Technician, you will work as a member of a technical support team and will report to the Support Manager. You will be required to assemble and configure POS hardware.
• You will provide both on and off-site support, telephone support, and remote access support for hardware and software for our Agents. You must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.
• Our company environment is fun, energetic and personable. We recognize how integral each team member is to our growth and success, so we place great importance on finding the right match.
• Working with our supportive and inspiring team is truly a unique opportunity that provides motivated individuals with the potential for personal and financial growth.

Job Description

• POS installation, maintenance, Troubleshoot, diagnose, and repair of hardware.
• Document, prioritize and follow up on all support tickets.
• Propose and evaluate technical solutions and alternatives.
• Working knowledge of Regular, Android and Sunmi POS devices is an added advantage.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Supports and maintains merchants POS systems and terminals
• Perform diagnosis, troubleshooting, hardware repairs of POS systems, backup and other maintenance tasks.
• Maintain technical knowledge related to our suite of hardware and software product lines and industry.
• Setup, configure, and test hardware.
• Install software and hardware at client sites, run and connect all cables between and at hardware devices
• Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems
• Provide training to clients regarding hardware, and troubleshooting techniques

Required Skills / Experience

• ND / HND / BSc in related fields  
• Must have a minimum of 2 years experience as POS repair technician
• Ability to manage and prioritize multiple tasks and deliver within deadline
• Advanced written and verbal communication skills
• Experience in configuration, installation, training and support of hardware or software products
• Expertise in Microsoft Office and Operating Systems
• Some Evening and Weekend schedules will be required

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Job Brief

• We’re looking for an experienced Inventory Management Officer who will be responsible for administrating the organization’s policies and procedures to control and monitor PalmPay’s assets including properties, plants, vehicles and equipment.
• Monitors asset lifecycles, inventories, locations, and replacements, and maintains status and costs.

Key Roles and Responsibilities

• Develop an organizational philosophy for comprehensive management and accounting of PalmPay’s assets. Coordinate processes and documentation required for new asset acquisition, disposal, replacement, and tracking of lost or stolen assets.
• Conduct periodic audits, spot checks, and physical verification counting and ensure compliance with asset regulation rules/laws.
• Manage an active depreciation schedule to ensure the asset’s book value is constantly updated and appropriate taxes are applied and paid. Work with vendors and cross-functional groups to maintain accurate & complete asset data.
• Develop and implement an asset management system, and ensure all assets are properly classified, categorized and recorded in the SAP system.
• Develop and implement an annual asset verification and audit plan.
• Liaise with end users to ensure licensing (where required), routine maintenance schedules, and plans are integrated into SAP, and are being strictly adhered to.
• Liaise with Line Managers to ensure asset written-offs are properly disposed of and impact remediated.
• Track warranties on all PalmPay’s assets, ensuring these are executed appropriately and warehouse all other relevant items, such as operating manuals, spare keys, etc. providing access as required.
• Provide an asset utility report with recommendations to management on (remainder) asset life, maintenance and replacement costs etc. Provide general advice to PalmPay’s executives on asset procuring and management.
• Prepare periodic asset updates to Management and the Leadership team.

Qualifications

• Bachelor's Degree in Accounting, Business Administration, Economics or other related fields.
• At least 2 years experience in inventory and asset management for a financial institution/fintech.

Necessary Skills:

• Strong analytical skill
• Highly skilled in math and finance
• Asset acquiring & management
• Excellent communication skills
• Strong time-management skills
• Detail-oriented & highly organized
• Excellent critical thinking and problem-solving skills
• Skilled in vendor management and negotiation
• Relationship building and Interpersonal skills
• Compliance and lease agreement understanding
• Teamwork and collaboration skills
• Project management

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The role holder will be responsible for the Business Development of the Wallet & Transfer business for PalmPay Limited. This position will be in charge of the Business engagement with Partners and Financial Institutions for Transfers and Wallets, developing strategies for the growth and stability of the service with duties including market research, and recommend upgrades when necessary. The staff will also be responsible for both Transfers on POS, Mobile App, Pay with Transfers, and Wallet businesses. Ultimately, the role holder will direct the executive team on the best processes to attain set goals.

Key Responsibilities

Key Tasks:

• Drive Business engagement with partners to derive strategic partnerships for Transfers and Wallet service
• Identifying viable business opportunities; coordinating business generation activities; developing customized targeted sales strategies.
• The ultimate success of the Transfer business as well as the Pay with Transfer and Wallet service
• Manage Transfer and Wallet products portfolio.
• Understand the competitive, environment and recommend plans and strategies to meet overall business objectives and optimize risk and return in Transfer and Wallet Business.
• Generate new business opportunities by performing market research to identify customer needs/trends and opportunities.
• Assess market competition by leveraging Industry data to competitors' products across offerings, processes, customer experience, and portfolio quality.
• Negotiation of commercials for both Transfers and Funding of Wallets with Partners to support the goal of optimizing profit for the Transfer and Wallet Business.
• Ensure the Transfer and Wallet Services are aligned with the business objectives and desired customer & employee experience, and contribute to increasing market share, the share of wallet, customer retention, and product & customer profitability

Professional & Academic Qualifications

• Minimum of 4 years of work experience in Business Development and Financial Inclusion (particularly transfers and Wallet Service).
• Bachelor’s degree in relevant field.

Required Competencies

The post holder must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the primary purpose and key responsibilities of the role. More specifically, the competencies required to succeed in the role:

• Proven experience in Business Development or similar leadership roles.
• Sound Knowledge in building organizational strategy.
• Ability to conduct analysis and research.
• Strong interpersonal skills.
• Excellent communication skills.
• Leadership and organizational skills.
• Problem-solving attitude.