Job Opportunities at Quicky Dispatch Service Nigeria

Duties and Responsibilities:

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Excellent multitasking skills within their work space as well as computer software programs.
• Be a professional representative of our company that other employees look up to.

Job Requirements:

• Knowledge of Logistics
• High quality written and verbal communication skills
• Ability to adapt to changes in the work environment
• Accurate and able to produce quality work
• Dependability
• Problem solver
• Ability to work in teams and open to others’ views
• Show respect toward others with cultural differences
• Quality decision making
• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
• Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

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Prepares logistics and support plans, deployment timelines and budget requirements for field operations.
• Develops logistical plans for operations.
• Develops and implements methodologies and tools to enable effective execution of logistic plans.
• Formulates Operating Procedures.
• Manages logistics operations including management of logistics assets, materiel, and contracts.
• Ensures timely, accountable and cost-effective delivery.
• Coordinates and provides logistics support to ongoing medium of transportation
• Ensures that logistics requirements take account of gender-specific needs.
• Coordinates logistics activities with procurement and Administration in the  Headquarters and in the field.
• Follows up on legal and financial aspects of field operations. 
• Prepares reports on materiel movements and other operational logistics issues.
• Identifies plans and manages special logistics operations.
• Ensures that accurate and complete records are kept
• Prepares inventories in coordination with the administrative activities
• Prepares contingency plans and logistics preparedness reviews.
• Advises on the serviceability of vehicle and equipment in use and on the disposal of the unserviceable or beyond economical repair.
• Guides and supervises a small team 
• Performs other related duties as required.

Competencies

• Professionalism: Knowledge of logistics operations and practices. Knowledge of Incoterms. Demonstrates openness in sharing information and keeping people informed. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility 

• Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

• Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member, accurately judges the amount of time and resources needed to accomplish a task and matches task to skills, monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.