Job Opportunities at Reliance Health

The Role

The Position:

Reliance is undertaking a technical transition, moving away from a monolith architecture towards one based on React (frontend) and Java backend services. You will have experience of PHP development and troubleshooting but will be interested in further developing your skill sets as part of your progression to being a full-stack software engineer.

The role has two main functions:

• Troubleshooting, monitoring and where appropriate maintaining current backend services in PHP

• Developing new backend services in Java and/or delivering front-end applications developed in React. (training will be supplied as necessary)

• Please note that overtime you would transition from PHP to Java as the companies architecture moves Java for the Backend. However, training would be provided to easy your transition

Responsibilities:

• Troubleshooting, monitoring and where appropriate maintaining current backend services in PHP

• Developing new backend services in Java and/or delivering front-end applications developed in React. (training will be supplied as necessary)

• Owning the development and maintenance of a microservice

• Integrating with required third-party APIs

• Understanding business goals and architecting solutions to achieve them in any part of the application

• Providing technical support to customer when necessary. Investigating problems and providing short & long-term solutions

• Documenting the development process, architecture, and technical details

• Keeping abreast of new trends and best practices in web development

Ideal Profile

Skills Required:

• 3 years working experience as a PHP / Laravel developer

• Willing to learn/transition to Java for our backend services

• In-depth knowledge of object-oriented PHP and Laravel 5 PHP Framework

• Hands-on experience with SQL schema design, SOLID principles, REST API design

• Knowledge of software testing (PHPUnit)

• Experience with Git

• Experience working in an agile environment

• Able to write clean, readable, maintainable and testable code

• Comprehends and follows web security best practices

• Creative and efficient problem solver

• Willingness to expand personal skill sets in other languages and services as required for the architecture and scalability requirements of the application

• Passionate about what you do and care deeply about the things you build

• Ability to clearly communicate to technical and non-technical audiences

• Excellent time management

• Experience working on a 100% remote team is a nice to have

• Experience with Spring boot microservices is a nice to have

Reliance Health is an equal opportunity employer and does not discriminate based on tribe, age, sex, religion, sexual orientation, race or disability.

What's on Offer?

• Work within a company with a solid track record of success

• Join a well known brand within Healthcare

• Excellent career development opportunities

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The Role

Responsibilities:

• Data-driven analysis of enrollee feedback to understand trends
• Develop and execute a structured process to investigate claims associated with mortality, morbidity, fraud, waste, and abuse
• Managing full time and freelance case management staff to carry out investigations and maintain significant on-ground presence in facilities on our network to ensure compliance with care standards 
• Develop and execute structured standards for inclusion or exclusion of medical providers on Reliance Health’s network
• Develop and execute policies and procedures to support enrollees and quantifiably improve outcomes for those requiring emergency or prolonged care and those experiencing critical illness 
• Develop policies and practices to improve safety for enrollees seeking care within our provider network
• Develop policies and practices to improve medical quality within our provider network
• Own key performance indicators around provider quality feedback from stakeholders and reduction of claims paid for low-value, dangerous or negligent care

Ideal Profile

Skills Required:

• Minimum of Bachelor of Medicine and Bachelor of Surgery (MBBS), Bachelor of Dental Surgery (BDS)
• Minimum 5 years of clinical experience caring for patients
• Minimum 2 years of proven experience leading and managing of team of more than 3 people
• Additional training or experience in medical quality improvement and/or population health, data analysis skillsets is required
• Excellent analytical, problem solving, communication, data analysis and numeracy skills are a must have for this role
• Highly organized, detail-oriented, self-directed, and goal-driven with strong leadership and managerial skills 
• Strong crisis management and relationship management skills
• Must be physically present in Lagos
• Willingness to travel when required

What's on Offer?

• Leadership Role
• Fantastic work culture
• Join a well known brand within Healthcare

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The Role

Your Responsibilities will include:

Scale and lead the entire sales development organization. Generate new business opportunities and develop the next generation of sales talent for Reliance Health organization. 

• Build and optimize the global Sales Development team and processes, to consistently hit pipeline generation and online premium sales targets  
• Lead and scale a team of SDRs. 
• Design career paths and coach/develop SDRs for career growth within the Enterprise Sales organization. 
• Recruit, train, and retain top talent. 
• Work with marketing, and regional sales leaders to develop methods for inbound and outbound lead qualification, including sales scripts and touchpoint strategies that support Reliance health growth strategy with tracking and continuous improvement. 
• In collaboration with the marketing team, lead and execute global campaigns & programs to increase our Lead/SQL conversion rate. 
• Define, track, and manage KPIs for the SVP sales and senior management to forecast and achieve monthly and quarterly goals. 
• Actively participate in the lead to SQL process design and  
• Motivate and inspire the team to exceed objectives through coaching and mentorship. 

Ideal Profile

Skills Required:

• 10 years of experience in a management position  
• It will be a plus if works in a startup environment 
• Over-achiever in previous experience 
• Experience in managing an SDR team of at least 30 people, with a strong focus on people, care and top performance 
• Ability to adapt communication style depending on the audience 
• Thrives in a pressurized environment 
• Organized and structured 
• Problem-solving capabilities 
• Strong commercial aptitude 
• Ability to analyze and summarize 
• Perfect written and spoken English / Arabic will be a plus 
• Experience in start-ups is preferable. 
• Hands-on experience with CRM software  
• Highly organized and possess a high level of administration ability and a “can-do” attitude 
• Keen eye for detail 
• Customer focus 
• Culture / team fit 
• Passionate 
• Calm and can handle pressure 
• A real coach 
• Inspiring leader 
• Smart, fast learner, and tech-savvy 
• Hard Worker, willing to go the extra mile. 

What's on Offer?

• Leadership Role
• Opportunity to make a positive impact
• Work alongside & learn from best in class talent

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The Role

Responsibilities:

• Manage all provider tariffs via the provider management portal
• Promptly and efficiently upload new tariffs for providers (data entry)
• Handle tariff negotiation requests using the standard operating procedure
• Assign provider tier using the standard operating procedure
• Execute price control strategies via tariff management
• Adhere to the standard operating procedure for executing tasks
• Audit and update the standard procedure for tariff management and other related SOPs for improved performance
• Work with technology team on any update on the processes or products for claims or provider management.
• Efficiently manage multiple stakeholders to reach shared goals in a fast-paced and dynamic work environment.

Ideal Profile

Skills Required:

• Minimum of a first degree
• At least 2 years of experience in a hospital billing or a tariff-related role.
• Excellent numeracy, analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Experience and high level of proficiency in the use of Microsoft Suite or Google Suite of products.
• Skills for fast and efficient data entry.
• Medical knowledge and experience are an added advantage.
• Experience with ICD-10 and CPT coding is an added advantage.

What's on Offer?

• Join a market leader within Healthcare
• Flexible working options
• Great work culture

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The Role

You will be responsible for :

• Develop and implement processes that delight providers on our network as measured by feedback surveys
• Develop and implement a strategy to measure and improve the Reliance Health member experience while seeking care at providers on the Reliance Health network
• Develop and implement incentives for providers to minimize wait and maximize medical quality for Reliance Health members
• Eliminate episodes of long wait time, declined care, relationship denials and other negative experiences that members experience while seeking care
• Manage provider relationship management team to maximize provider performance within assigned portfolio as measured by clinical quality and member satisfaction
• Ensure timely resolution of all internal and external escalations related to the provider network
• Improve process of onboarding and consistent engagement of providers to ensure adherence to Reliance Health processes and rules

Ideal Profile

Skills Required:

• Degree in relevant field
• You have at least 5 years experience including solid experience in a similar role within Healthcare & Lifesciences and Financial Services
• Minimum 2 years of proven experience leading and managing of team of more than 4 people
• A customer success, claims, provider/insurance related work history is an added advantage
• Intermediate proficiency in the use of Microsoft Office tools
• Ability to use data to drive decision making and problem solving
• Strong negotiation and relationship management skills
• Excellent communication skills
•  Willingness to travel when required

What's on Offer?

• Join a well known brand within Healthcare
• Leadership Role
• Opportunity to make a positive impact

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The Role

Responsibilities:

• Supervise the maintenance of all facilities, equipment, and assets of the clinic relevant to diagnostic services
• Perform diagnostic staff administrative duties including scheduling, onboarding and training of admin staff, adhoc staff hiring, etc
• Coordinate all patient scheduling and patient communications relevant to diagnostic services
• Ensure accurate documentations maintaining privacy and confidentiality of patient data
• Maintain thorough and accurate record keeping of expenses, revenues, patient data and other business critical information
• Train staff members on the use clinical software and integration with their processes
• Coordinate correspondence with government agencies/standards and other related regulatory bodies, ensuring strict compliance to obligations
• Manage payables and receivables from corporate/organizations and vendors (billing, collection and invoices)

Ideal Profile

Skills Required:

• Tertiary education in a reputable institution
•  Degree in laboratory science or related clinical field
• Minimum of 5 years of experience in operations management in a diagnostic facility including imaging and laboratory services either free standing or embedded within an inpatient or outpatient clinical facility
• Experience with scaling facilities and project management is preferred
• Excellent people and leadership skills
• Excellent data literacy, numeracy, and analytical skills
• Strong technical savvy and advanced proficiency with Microsoft Office, Electronic Medical Records and Project Management tools
• Strong communication – written and oral
• Comfortable working in multidisciplinary teams

What's on Offer?

• Great Opportunity

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The Role

Responsibilities:

• Negotiate tariff with prospective healthcare providers
• Renegotiate tariff with existing healthcare providers
• Upload agreed tariff on respective providers’ profile on the admin dashboard
• Resolve all internal and external tariff escalations for renegotiations promptly
• Engage and acquire prospective providers
• Train providers on accessibility and operations of the provider portal
• Ensure credentialing and documentation of acquired providers
• Upload claims of providers on the admin dashboard
• Respond and resolve complaints from providers promptly
• Communicate with respective stakeholders changes to a provider’s status

Ideal Profile

Skills Required:

• Minimum of a first degree in Medicine or nursing
• Experience in the healthcare industry is an added advantage.
• Basic proficiency in the use of Microsoft Office tools
• Strong negotiation and relationship management skills.
• Excellent communication skills.
• Willingness to travel when required

What's on Offer?

• Join a well known brand within Healthcare
• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits