Job Vacancies at d.light

Position Description

The Territory Sales Executive (TSE) is responsible for driving retail sales across the channel. Channel Partner recruitment including engagement and training of third-party sales agents also rests on the TSE. Channel productivity and profitability also rests on the TSE.

Roles Responsibilities

• Responsible for the PAYGO Channel.
• SEP Onboarding, management & monitoring.
• Driving sales of recommended SKUs within assigned territory.
• Ensuring effective implementation of the of route to market (RTM) to achieve sales targets.
• Constant monitoring of stock positions at ECs to prevent stock out.
• Active implementation of field initiatives to boost sales.
• Implementation of strategic plans to build capacity in immediate coverage environment.

Requirements

• Experience in FMCG, Telecoms, Renewable Energy & any industry that focuses on territory development & product sales.
• Field Sales knowledge is very key.
• Knowledge of coverage area is important.
• Residence in area of coverage is an advantage.

Locations 

Lagos Island, Lagos Mainland, Surulere, Ekiti, Ondo, Osun, Oyo, Kwara, Kogi, Niger, Benue, Enugu, Abia, Cross River, Akwa Ibom and Rivers.

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Position Description

The Area Business Manager (ABM) will directly manage a minimum of 5 Territory Sales Executives and support other FTEs within the business area, in meeting business area set goals and objectives, across all business channels – Retail, Partnership, PAYGO, and Collections.

Roles Responsibilities

• Oversee and manage the business revenue of all channels and operational activities of the entire business area under coverage (A-Z of area management).
• Responsible for onboarding and management of ECs, with the support f the TSEs.
•  Customer management and retention drive.
•  Giving direct support, supervision, and management of FTEs of the organisation across areas of coverage.
•  Training of FTEs (TSEs) and contract staff [SEPs and ECs] across the business area
• Oversee activities of channel development, channel management, and TOMA across business areas.

 Delinquency management.

• Management of business partners, driving ROI and creating new business opportunities for the organisation. 
• Support HR in recommending quality candidates for resource gap closure where necessary.

Requirements

Desired Skills and Experience

• Channel management skills.
• Must possess a good knowledge of the business area under coverage
• FMCG/Telecom/Insurance/renewable energy industry within South East, South South, and North zones of Nigeria – a proper understanding of a particular region (having worked there) will be an added advantage
• Must possess a good passion for social enterprise and the development of people and the environment.
• Good coaching skill is very necessary.
• Good leadership and managerial skills from previous workplaces will be an added advantage.
• Excellent people-to-people skills
• Relevant industry knowledge in relation to the current role.
• Strong mindset for continuous improvement and meeting or exceeding business-set targets and goals.
• Must demonstrate complete discretion and confidentiality of business vital information.
• Must have good knowledge of computer applications, such as MS Word, Excel, PowerPoint presentations, etc.
• The candidate must demonstrate good problem-solving and decision-making skills.

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Position Description

The job holder will be a business leader managing a designated region with the key responsibility of ensuring regional profitable growth, and attainment of sales revenue through planning, execution, and management of a team. This will entail consistently achieving set sales targets and growth plans for the region, building strategic relationships that will deliver a pipeline of sales growth, overseeing regional Opex costings, and developing an effective team. The RBM will be completely responsible for driving new growth in the target region.

Responsibilities

• Lead in the formulation of the tactical sales strategy, business plans implementation programs & budgets within designated region.
• Provide leadership and direction; and optimize Route To Market (RTM) and distributor development design and development aimed to deliver numeric distribution growth and increase sales Revenue.
• Oversee the Regional Opex management focusing on optimizing key cost drivers and delivering profitability
• Champion the Customer Experience agenda within the region to deliver top-of-class experience on the after-sales touchpoints
• Champion brand and trade visibility within the region through excellent trade marketing execution & relationship management.
• Market intelligence – be the go-to person on the region market insights and develop strategy to counter competition growth and maintain/improve market share
• Engage & manage staff performance, capability & capacity development through coaching & field accompaniments.
• Responsible for total business in Partnerships, Retail, and PAYGO channels in the region.
• Responsible for the management of all company assets in the region.

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Position Description

We are seeking a highly creative and skilled Marketing Campaigns Manager who will be is responsible for planning, executing, and managing marketing and advertising campaigns for clients to promote products, services, and initiatives. As part of our marketing team, you will also be responsible for creating visually captivating designs for our social media platforms, developing branding materials, and producing engaging videos to support our marketing campaigns.

Roles Responsibilities

Campaign Management:

• Create and manage project timelines, budgets, and resources to ensure successful campaign delivery.
• Conduct market research and analysis to identify target audiences and develop effective messaging strategies.
• Collaborate with cross-functional teams, including creative, digital, and sales, to ensure campaign integration and alignment.
• Monitor and analyze campaign performance metrics to optimize results and ROI.
• Manage vendor relationships and negotiate contracts to ensure cost-effective campaign execution.
• Stay up to date with industry trends and best practices to continuously improve campaign effectiveness.
• Develop and maintain strong relationships with key stakeholders, including internal teams and external partners.
• Communicate campaign progress and results to senior leadership and other stakeholders.
• Ensure compliance with legal and regulatory requirements, including data privacy and advertising standards.

Visual Design & Video Production:

• Create visually appealing and effective designs for social media, posters, banners, and other POSM materials mockups.
• Ensure that designs are consistent with brand guidelines and reflect the desired message and tone.
• Shoot and edit videos that effectively communicate the desired message and tone.
• Ensure that videos are of high quality and meet technical requirements for various platforms.
• Capture videos and pictures of special company events and activities.

Brand Identity and Consistency:

• Maintain brand consistency across all marketing materials and campaigns.
• Understand the brand guidelines and apply them to the design and video elements.
• Ensure the visual content reflects the brand's values, tone, and personality.
• Manage time effectively to ensure that design projects are completed on schedule.
• Prioritize tasks to ensure that urgent projects are completed first.
• Proactively manage workload to prevent backlog and ensure timely completion of projects.
• Ensure Monthly social media designs are designed a month ahead. For example, May creatives should be completed by April 1st.

Quality Assurance:

• Conduct quality checks on designs and videos to ensure that they meet the desired standards.
• Use feedback from the social media Officer and Team Lead to make necessary revisions and ensure that designs meet their needs.
• Ensure that all final designs and videos are technically correct and suitable for their intended purpose.
• Ensure all final designs are properly filed and labeled.

Leads Generation and Content Tracking & Support:

• Collaborate with the marketing team to ensure the visual content effectively communicates key messages and attracts leads.
• Develop visually compelling lead generation assets, including landing pages, banners, call-to-action buttons, and email templates.
• Optimize the design elements to encourage user engagement and conversion.
• Work closely with the marketing team to align design concepts with lead generation strategies and target audience preferences.

Collaboration and Communication:

• Collaborate with stakeholders such as the social media Officer to understand their design needs.
• Communicate effectively with the social media Officer to ensure that their needs are met and that design solutions align with business objectives.
• Provide regular updates on design projects and seek feedback to ensure that designs meet their needs.

Requirements

• Bachelor's degree in in any course
• 3-5 years of experience in graphic design
• Proficient in Adobe Creative Suite and video editing software
• Strong communication skills to effectively collaborate with teams and stakeholders
• Conceptual thinking to develop creative and innovative design solutions
• Typography skills to create visually appealing and well-organized graphics
• Design skills to craft compelling visual content for social media and trade branding
• Portfolio of work showcasing previous graphic design and video projects.​

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Position Description: 

The Field Collections Manager is responsible for drafting and executing of field debt recovery & collections strategy for the OpCo. The role will focus on driving the achievement of field collection KPIs, through close collaboration with the other OpCo HoDs – Country Head of Sales, Head of Operations and Head of CX particularly – in the implementation/adoption of field collection strategies. The overall aim is to drive an increase in customer collections in the field and early repayments of PAYGO products.

Roles & Responsibilities 

• Define and execute the field collections strategy for efficient field debt recovery or repossession of products from delinquent customers.
• Define the field collection or repossession approach for different customer segments, with different payment capabilities and delinquency stages, as well as customers with different products or days on book.
• Closely work with the Sales team to build an efficient field collection structure to ensure efficient collection or repossession from delinquent customers.
• Support development and adoption of field collections analytics and KPIs. Ensure regular monitoring and reporting to key stakeholders via daily, weekly, and monthly field collection metrics. 
• Continued engagement & training of the team on the most up-to-date worktools for the department, particularly the Collections Officers (CO) App. 
• Onboarding and management of collections Agencies to improve collections from written off or heavily delinquent customers across the country.
• Guide and support the development of different field collections experiments to increase amounts collected from delinquent customers
• Support driving collections campaigns in the field.
• Identify potential customer pain points impacting collections and propose effective solutions for adoption to achieve field collections and repossession targets
• Timely escalation of voice of the customer, fraudulent activities, or other pain points to the relevant stakeholders for immediate resolution

Desired Skills and Experience

• Degree in Business related subject and/or equivalent work experience
• Minimum of 3 – 5 years direct experience managing collection teams and collaborating with key functions (Global Credit, Marketing, Finance, Operations, Customer Experience, Technology),
• Preferably from a Microfinance background and with exceptional stakeholder’s management skills.
• Demonstrated negotiation and monitoring skills in managing 3rd party vendors or service providers.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality,
• Excellent communication, analytical, problem-solving, and decision-making skills. 
• Excellent organizational and time-management skills.
• Passion for social enterprise, development of people, and environmental benefits.