Job Vacancies at Jumia Nigeria

Job Objective:
As Brand Manager, you will have the end-to-end responsibility of the customer experience and growth of the category that has been assigned to you. Your role is to bring in the relevant assortment, design targeted  promotions, and manage partners including vendors and brands. Constant interface with the commercial planning, Vendor success & Marketing team.

Key Responsibilities:

• ​Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.
• ​Complete Sales performance of the 3c’s Categories, vendors, merchant’s management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
• ​Customer acquisition thru Value Offering, Sales Campaign Management, etc.
• ​Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
• ​Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
• ​Define and optimize curation/assortment selection strategy for your category ensuring relevance of selection/styling to optimize revenues and sales velocity.
• ​Support product and content creation process to increase assortment live. 
• ​Plan and maintain constant stock availability.
• ​Trend Spotting: Should be able to identify broader trends and fill category gaps.
• ​Build weekly marketing plan, contribute determining which products/subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc.).
• ​Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection.
• ​Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
• ​Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation.
• ​Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
• ​Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
• ​Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.

Requirements & Qualifications:

• ​The ability to prioritize key accounts is a required skill.
• ​Process Improvement Management
• ​Good understanding of P&L, and Cash-Flow Management
• ​Skilled negotiation & Value-based selling
• ​Experience negotiating bulk discounts, MOQs & Credit Terms
• ​Experience building partnership with strategic OEMs.
• ​Owner mentality and an entrepreneurial drive.
• ​Proficiency in Microsoft Office (Word, Excel and Power -point) tools.
• ​Good verbal and written communication skills and presentation skills.
• ​Good problem-solving skills required.
• ​Proven ability to manage multiple tasks simultaneously.
• ​Ability to work to deadlines and targets, can prioritize tasks under pressure.
• ​Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
• ​Company and customer expertise.
• ​Strategic perspective.

We offer:

• ​A unique experience in an entrepreneurial, yet structured environment
• ​The opportunity to become part of a highly professional and dynamic team working around the world
• ​An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Job Objective

​As Head of Grocery, you will be responsible for managing and steering the performance of our different value propositions while ensuring synergies between all (PG, OnDemand Services, Grocery Hypermarket Stores, and Provision stores).

Key Responsibilities

• ​Managing and steering the performance of our different value propositions while ensuring synergies between all.
• Sourcing the 5K products+ necessary to cover all grocery consumer needs on eCommerce.
• Ensuring all retail supply is going through the revamped retail contract with the right economics for Jumia.
• Managing the assortment of our dark stores to cover 1,5K+ products (from ecom to dark stores).
• Acquiring hypermarkets, supermarkets, chains of provision stores on our quick commerce to cover key areas.
• Ensuring 100% availability for eCommerce and dark stores by managing daily replenishment of our main warehouses and dark stores.
• Ensuring AAA customer experiences.
• Coordinating with marketing to enhance visibility on our different value propositions.
• Creating and maintaining the ecosystem of tools, processes.
• Launching Brand to Store with the key grocery brands.

KPIs:

• ​IS Grocery vs target for each line of service (Ecommerce, quick commerce hyper/chains of provision stores, dark stores).
• ​# of orders on eCommerce with more than 10 unique SKUs.
• ​% Availability in JE for eComm next day.
• ​% Availability in Jumia Dark stores.
• ​# of hyper/provision stores on ODS with more than 500 SKUs live.

Qualifications & Experience:

• ​A bachelor’s degree from a reputable university (MSc/MBA is a plus).
• ​+10years from the retail industry, directly involved in managing sourcing (Game, Shoprite, etc).
• ​Strong analytical skills and ability to make data-driven decisions.
• ​Strong negotiation skills.
• ​Exceptional communication skills.

We Offer

• A unique experience in an international, entrepreneurial, yet structured environment
• ​An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
• ​The opportunity to be part of a team full of talented people with the best backgrounds

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Job Objective:

You will focus on the assigned categories, managing end-to-end relationships for our top brands and vendors. From the very essence of commercial, operations or even co-organization of Jumia key commercial events, your scope will provide you with all levers to drive your categories toward the right direction.

Responsibilities:

• Building a strong link with account managers of our top brands and vendors current and new.

• Driving the growth by ensuring we have the right products at the right prices, JBP and TOD agreements are done.

• Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship)

• Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment

• On-boarding 100% of your account’s P1 and P2 products available

• Coordinate with Dark Store Project manager for availability of P1 & P2 in dark store, plan campaigns around dark store sales plan.

• Organizing All commercial events such as Black Friday, Jumia Anniversary, X-mas etc.

• Work with a cross-functional team (marketing, operations, logistics, pricing content, and sourcing) to achieve quick and flawless execution

• Having an accurate knowledge of competition: who they are, what prices they have and their products.

Qualification & Experience

• Good analytical skills
• Great capacity to handle high stake negotiations
• Structured and organized
• Good with tools (excel & PPT, Salesforce.com would be a plus)
• Resistant to stress
• Strong interpersonal skills: Convince the people and your team that you are making the right decisions
• Great ability to work in a fast paced and competitive environment
• Flawless English communication
• Experience over 4-6 years either in FMCG, tier 1 retail groups, top banking & consulting companies
• Top Engineering, Business Schools & Universities (top 5 of your field for your country)
• Proficiency in MS Office and google tools
• Familiar with relationship management tools

We offer:

• ​A unique experience in an international, entrepreneurial, yet structured environment
• ​An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
• ​The opportunity to be part of a team full of talented people with the best backgrounds

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Job Objective:

The Head of Delivery Experience will engage in a fully end to end perspective into the business of Jumia E-commerce and Jumia Services, and will be in charge of running and improving Jumia’s full logistics set-up for delivery associates, and as well as enhancing the customer and vendor experience.

Key Responsibilities:

• Delivery Associates Development
• Do qualitative and quantitative research on the training needs of DA team
• Develop and improve content material for driver training
• Design and conduct trainings
• Conduct role plays and focused group discussions with DAs
• To prepare and evaluate the progress of DAs at an individual level
• Ensuring that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness.
• Manage vehicle maintenance expenses to limit cost.

Delivery Experience

• Control and monitor driver-customer communication in line with customer Journey to ensure good customer experience.
• Implement the Delivery portion of “customer journey” in tandem with Jumia E-commerce - COO
• Contribute in process and planning with a focus on DA needs and customer experience
• Monitor competitor’s delivery offerings and ensure Jumia delivery options are competitive and compelling.
• Regular and consistent feedback activities / mechanisms to ascertain the service levels of DA agenciesand encourage improvements.
• Delivery Associate Engagement
• Coach, lead and develop drivers to support the delivery team and improve productivity on gate to gate basis.
• Build robust and scalable hiring methodology for DAs.
• Enhance road safety and risk mitigation aspects of the DAs’ daily work life
• Roll out various community initiatives for DAs -- Micro financing, Celebrations - Birthdays; Family engagements; Contests, Brand building , etc.
• Managing and sustaining engagement on the DA community and foster it to sustain at scale
• Tracking and administration of any incentive programs to create excitement

Required Qualifications:

• A Bachelors Degree from an accredited university; Degree in Engineering, Operations, Supply Chain
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite– Google Drive, Google Sheets, Google Docs, Gmail, etc.

Required Experience:

• 7 years minimum experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatives supply chain
• Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
• Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required
• Experience in strategy and complex network management

Skills and Competencies:

• Excellent communication and presentation skills
• Flexible to work with people from different backgrounds
• Team player and flexible to rapidly changing work schedules
• Excellent team management and coaching skills
• High analytical skills
• IT savvy
• Conflict management

What we offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having a strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team