Job Vacancies at MTN Nigeria

Job Description
Reports To: Manager Datacomm Support

Division: Networks

Description

• Provide day to day Operational and Maintenance Support for the MTN Nigeria’s enterprise Data Network based on MPLS Technology.
• Coordinate high level understanding of multi-services platforms, routing protocols ISIS / RIP / RSVP / OSPF / BGP / iBGP / and trouble shoot down to packet level.
• Guarantee in-depth knowledge of IP/MPLS protocols, NMS systems, firewalls, Cisco works, CIC, identify with Layer 2 and 3 VPN in line with the Service Level Agreements.
• Implement VoIP and IP Telephony in a Telco and Large IP Networks including integration and configuration.
• Implement firewalling technologies and network access control methodologies.
• Implement mile business connectivity access technologies like ADSL,WiFi,Wimax.
• Implement QoS, Diffserv Traffic shaping and traffic QoS policy with In-depth understanding.
• Escalate network related fault and network clearance rate.
• Ensure quality roll-out of new Data/services working with Marketing and IP System planning teams.
• Perform New Node implementation and cut over.
• Provide Emergency Maintenance on IP/MPLS Network/High Level trouble shooting.
• Liaise with IP vendors, interfacing with TAC centers and Vendor Tier 2 and 3 support staff.

Education:

• B.Sc. Computer Science/B.Sc. Electrical Engineering or any related field
• Cisco Certification to Professional Level required with a bias in MPLS Technology/Routing & Switching/Datacenter

Experience:
3-7 years of experience which includes:

• Experience in a high-level support of large Enterprise Environment
• Experience in the implementation of QoS Policies, Segment routing
• Experience interworking with TAC and other Cisco services
• Prior experience in Service Provider and ISP Functionality

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Job Description
Reports To: Manager EBU Customer Support

Division: Enterprise Business

Description

• Work with product, UAT and support teams to validate new products, new systems and upgrades
• Generate relevant reports as required by the business
• Ensure Quality Assurance and prompt invoice delivery
• Ensure resolution of ALL service provisioning and sales support PPPs items
• Ensure less than 5% customer churn on managed accounts
• Constant analysis of Managed customer database for Revenue and Debt management
• Ensure 98% collection of ALL invoices as at when due
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
• Liaise with support teams (within and outside Enterprise Business)  in order to resolve any customer identified issue
• Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
• Achieve at least 80% score in ES Customer Satisfaction internal surveys

Education:

• First Degree or equivalent in Social or Management Science discipline
• Fluent in English

Experience:
3 - 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium-sized organization
• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
• Membership of Professional Customer Service/Relations associations will be an added advantage

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Job Description
Reports To: Manager Corporate Communications (Digital)

Division: Corporate Services

Description

• Provide digital support for internal campaigns and key business initiatives.
• Develop and deploy effective multi-platform/multi-stakeholder messaging via digital channels.
• Collaborate with relevant stakeholders to ensure enterprise-wide intranet (SHARE) is an effective business communication tool as well as dynamic collaboration and internal bonding platform which complies with corporate identity guidelines.
• Ensure the smooth running of digital channels in the corporate section of the MTN website.
• Ensure smooth running of all MTN Nigeria’s internal digital and communication channels including:
• Various secondary portals/content management systems,
• Online publishing platforms and the staff radio platform
• Digital screens in all locations
• Understanding of approved MTNN Communication Code and group-wide corporate identity guidelines and their application to digital communication materials.
• Provide key digital communication support to business units as well as key business-wide initiatives.
• Interface with creative and digital content consultants to deploy an integrated communications and engagement strategy to positively influence internal stakeholder perception.
• Develop engaging and effective digital communication campaigns to drive understanding and buy-in among critical stakeholders.
• Identify and leverage internal assets towards reduction in production costs in line with MTNN Value Creation Philosophy.

Education:

• First degree in any relevant discipline
• Fluent in English

Experience:
3 - 7 years’ experience which includes:

• Minimum of 3 years’ experience in corporate communications, digital specialization; content development for varied audiences
• Experience working in a medium to large organization  
• Excellent graphic design, video editing skills and an understanding of radio broadcasting
• Knowledge of evolving, contemporary digital communication tools and techniques
• Good knowledge of scripting languages such as HTML, CSS, JavaScript, content management systems, etc.
• Hands-on experience using relevant software such as the Adobe Creative Cloud Suite, Sketch up, CorelDraw, Cinema 4D etc.
• Sound understanding of UX (User Experience) principles

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Job Description
Reports To: Manager RF Optimization

Division: Networks

Description

• Measure Network Capacity and coverage enhancement functions within the assigned cluster with:
• Capacity – Ensures Managed Services partner does capacity study at the beginning of the year and provides input to RF Planning.
• Coverage – Ensures Managed Services partner does coverage optimization and provides input to RF planning on coverage gaps.
• Technology Monitoring – Ensure multiservice sites (2G, 3G, 4G/LTE, 5G etc.) monitoring with good performance.
• Measure Network optimization/performance management within the region with:  
• Daily Network Health check using Statistical tools like MAPS.
• Ensure Managed Services carries out Network Drive Test and Optimization to improve network quality.
• Ensure Automatic Frequency Planning (AFP) of the GSM Network to improve the GSM network coverage, quality and customer experience.
• Monitor and analyze network performance and configuration to ensure KPIs are in conformance with targets
• Analyze and critic MSOP Weekly Optimization Reports and provide comments on SLA KPIs and Performance KPIs in order to foresee needs for coverage/capacity expansion.
• Review network changes submitted by the optimization vendors before logging job request to the Change Management Portal and engage all relevant stakeholders before the Change Management Meetings.
• Maintain accurate and thorough Knowledge of the network architecture
• Coordinate customer complains resolution with the Optimization Vendor
• Coordinate the handling of local network queries raised by the customer operations team in the assigned cluster
• Maintain a detailed knowledge of the behavior and status of all sites in the assigned cluster to aid feedback to management

Education:

• First Degree in Electrical/Electronics Engineering, Computer Engineering or related disciplines.

Experience:
3-7 years of experience which includes:

• RF Optimization experience with a Telecom vendor or Wireless Telecom operator  
• Experience on 2G, 3G, 4G Optimization

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Job Description
Reports To: Manager CVM Commercial

Division: Marketing

Description

• Identify opportunities within the enterprise business base for revenue optimization and campaign management with the aim of developing relevant programs to address these opportunities
• Monitor and track campaign performance over campaign lifecycle and ensure right decisions are taken regarding continuing or discontinuing campaigns
• Design and execute pilot campaigns to determine best approach to campaign deployment, offer development and campaign scripting before scale-up
• Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation
• Contribute and participate in campaign idea generation meetings and cross functional Customer Life cycle Management meeting as required
• Develop and execute micro-segmented marketing campaigns to generate incremental revenue and reduce dormancy within the enterprise business segment
• Interface with segment managers to understand their campaign needs in supporting product development and performance throughout their product lifecycle
• Liaise with vendors responsible for managing systems/tools/capabilities within CVM for campaign management and analytical needs

Education:

• First degree in any related discipline
• Fluent in English

Experience:
3 - 7 years’ experience in an area of specialization; with experience working with others

• Experience in Database/Direct Marketing or Product Management in telecommunications industry
• Experience in developing test design, significance testing, establishing error ranges, and key success metrics.
• Expertise in experimental test design
• Experience with major campaign management platform(s) within telecoms industry
• Demonstrable data-mining, analytical skills and segmentation techniques
• Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.

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Job Description
Reports To: Manager Core Products (Voice)

Division: Marketing

Description

• To support the product and promotions development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions and products)
• Define and implement promotions as required by Market Segments as well as organize road shows on new data products and services across the regions.
• Authorize outbound campaigns and conduct/monitor customer surveys and produce value-adding reports for informed decision-making on MTNs new and existing products in the Consumer portfolio on an ongoing basis.
• Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend appropriate actions to be taken.
• Ensure adherence to defined policies, procedures and quality standards as agreed within the department.
• Provide information packs and FAQs to guide the deployment and use of new products and services.
• Initiate communication on developed CRM strategy as well as liaise with technical teams on customer care and billing applications.
• Ensure sign off of product specifications and UAT reports.
• Drive and participate actively in FUTs and provide resources for UAT and FUTs.
• Monitor suppliers’ compliance with SLAs and business rules.
• Guarantee quality assurance of new/existing products and services to ensure designs are line with segment strategy and objectives.
• Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers.
• Liaise proactively with, VAS Planning,  service creation, CR  and systems operations specialist from IS and NWG planning teams to ensure deep understanding of the configuration possibilities for features on the data platforms that can be quickly deployed to meet customer needs

Education:

• First  degree in any related discipline
• Fluent in English

Experience:
3 - 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium-sized organization
• Experience in Marketing Communications
• Experience in Product Development
• Demonstrated experience in primary and/or secondary research
• Project Management experience

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Job Description
Reports To: Manager Music

Division: Digital Services

Description

• Analyze market data and customer insights to identify profitable opportunities and collaborate with strategic partners to deliver world class Music service offerings that capture market share, drive optimal customer engagement and increase revenue
• Authorize campaigns and conduct/monitor customer surveys and produce value-adding reports for informed decision-making on MTNs new and existing products in the Music portfolio on an ongoing basis.
• Guarantee quality assurance of new/existing products and services to ensure designs align with Music strategy and objectives.
• Stay abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken.
• Ensure adherence to defined policies, procedures and quality standards as agreed within the department.
• Provide information packs and FAQs to guide the deployment and use of new products and services.
• Drive and participate actively in FUTs and provide resources for UAT and FUTs.
• Liaise proactively with, VAS Planning,  service creation, Customer Relations and systems operations specialist from IS and NWG planning teams to ensure deep understanding of the configuration possibilities for features on the Music platforms that can be quickly deployed to meet customer needs
• Assist in maintaining relationships/market needs with internal stakeholders, external partners, suppliers and other relevant vendors at MTN/vendor premises towards startup and closure of key projects.
• Monitor partners’ compliance with SLAs and business rules.

Education:

• First  degree in any related discipline
• Fluent in English

Experience:
3 - 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium-sized organization
• Experience in Marketing Communications
• Experience in Product Development
• Demonstrated experience in primary and/or secondary research
• Project Management experience

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Job Description
Reports To: Senior Manager EBU Sales

Division: Enterprise Business

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education:

• First  degree in any related discipline
• Fluent in English

Experience:

• 3 – 7 years of experience in an area of specialisation; with experience with working with others
• Experience working in a medium  organization

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Job Description
Reports To: Manager Transmission Core & Backhaul

Division: Network

Description

• Coordinate the complete IP & Data Project Rollout Process, indicating the various activity variables, resources and the responsible parties.
• Monitor and track all IP & Data Network Projects
• Liaise with vendors on issues relating to IP & Data network equipment and implementation.
• Coordinate and liaise with Tx coordinators across the regions with respect to IP & Data projects in the regions.
• Ensure delivery of IP and IP security project are carried out in strict adhere to organization and departmental policies processes and procedures
• Maintain a sound working relationship between the project implementation team and all associated parties, within and outside MTN
• Develop Project Management best practice models for running projects in MTN Nigeria
• Review IP and IP security project plans and ensure cost is minimized
• Carry out project forecasting.
• Maintain accurate and up-to-date project data (Orders, Vendors) and track responses, updating the Project Manager of the status of projects.
• Coordinate and drive OEM/vendors to deliver IP and IP security projects to meet network core capacity demands. Reduce congestion in the core and improve customers experience.
• Co-ordinate change request management and provide relevant information to all stakeholders

Education:

• First degree in Electronics/Communication Engineering.
• Project Management experience is required. (Cisco certification will be an added advantage)
• Fluent in English

Experience:
3-7 years of experience which includes;

• Experience working in a medium-sized organization
• Excellent knowledge of IP and Data communications network
• Good knowledge of Cisco, Juniper, Huawei and other data and IP products

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Job Description
Reports To: Senior Manager Data & Partnership

Division: Marketing

Description

• Manage MTN device specifications, customizations, testing and onboarding process, including the introduction of new device features on the network
• Manage Device orders end-to-end including ensuring all necessary documentations and certifications are secured,
• In conjunction with our Device partners and procurement, ensure availability of a wide range of devices and adequate stock levels at all MTN touch points
• Development of consumer and retail/channel value propositions for devices
• Identify and evaluate new devices to meet customers demand and develop initial business cases to support new device requirements. Source insights from channel & segments profitability and BI to ensure proper creation & feasibility of offer creation – continuously assess product potential and profitability.
• Strategic Partnerships with Original Equipment/Device Manufacturers (OEMs/ODMs) to drive MTN’s device market share
• Lead device launches and relevant special projects in coordination with the internal teams.
• Push development ideas to segment managers regarding product development related special Projects like Device upgrades, Device Trade-in, Buy Back, Device Leasing etc.
• Manage the reports and progress of the device launched and special projects launched and provide the insight for each projects, which gives the fact for the profit margin on the projects launched and the win-loss analysis against the set forecast.
• Assist in achieving MTNN’s smartphone and broadband penetration targets across different customer segments to increase ARPU, acquire new customers, and retain existing customers.
• Monitor and evaluate market trends and provide competitive insight and bring development ideas/concept papers to the relevant stakeholders to generate positive revenue and differentiate device offerings.  
• Review device performance (along all defined criteria) and provide senior management with response actions in keeping in line with set business objective and goals and develop contingency plans as required to address shortfalls or excesses.
• Report (device reporting and tracking) on a monthly basis to management relating to progress made vs. target.

Education:

• First degree in Marketing or a related discipline
• Possession of post graduate degree (MBA/Masters in relevant fields) will be advantageous

Experience:
Experience: 6 - 13 years’ experience which includes:

• At least 3 years in a supervisory/management role in Telecoms marketing and/or Sales
• At least 2 years experience in managing projects
• Experience in device specification development, device supply, retail/sales, support, channel development and problem management
• A good understanding of systems, networks and mobile telecoms, mobile applications and mobile devices
• Proven experience in customer management, market research, marketing strategy execution, and performance tracking
• Proven experience in driving Home Broadband market development would be an added advantage.

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Job Description
Reports To: Senior Manager EBU Sales

Division: Enterprise Business

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education:

• First  degree in any related discipline
• Fluent in English

Experience:

• 3 – 7 years of experience in an area of specialisation; with experience with working with others
• Experience working in a medium  organization

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Job Description
Reports To: Senior Manager Compliance and Ethics Management

Division: Risk & Compliance

Description

• Support the development and implementation of IT compliance analytics solutions and standards and review the adequacy and effectiveness of implemented IT controls.
• Assess the adequacy and effectiveness of existing technology policies and procedures to ensure compliance with applicable laws and regulatory requirements.
• Serve as an effective second line of defense through the execution  of technology compliance analytics and modeling.
• Build relevant tools to perform  technology compliance analytics to provide insights for decision making and corrective action.
• Perform regular monitoring of relevant IT control systems and recommend  improvements
• Review MTNN’s data privacy and protection policies and procedures to ensure compliance with NDPR, GDPR and other relevant regulatory requirements
• Support MTNN’s Data Protection Compliance Organizations during the statutory audit of the company’s privacy and data protection practices
• Ensure compliance with NITDA regulation on the timely submission of data protection audit reports
• Implement appropriate strategies for monitoring MTNN’s technology assets to ensure adherence to all applicable regulatory requirements, policies, and Data privacy regulations.
• Undertake investigations on cases of non-compliance with applicable laws, regulations and standards, and seek ways to resolve issues that arise due to non-compliance
• Report on results of monitoring and testing activities to the Senior Manager, Compliance and assist with other reporting as required
• Assess the effectiveness of MTN’s compliance monitoring and testing programs and provide recommendations on improvements.
• Serve as advisor to IT and other business units on relevant IT compliance strategies and consult on compliance issues regarding user built/ managed systems
• Keep abreast of existing and emerging technology-related regulations and processes and discuss emerging compliance issues with management
• Review the impact of IT projects/initiatives to ensure compliance with relevant laws and regulations
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Computer Science, Engineering, Information Systems or other related fields
• Certified Information Systems Auditor (CISA) certification or similar qualification would be an added advantage  
• Certification in data analytics and Big data would be an added advantage

Experience:
Minimum 6 - 13  years’ experience which includes:

• Minimum of 5 years’ of combined IT experience with a broad range of exposure to IT Governance, IT audit, compliance and systems analysis
• Proficiency in data analytics
• Experience reviewing the design of IT solutions
• Experience in scripting and performing in-depth data analysis
• Experience working in a highly regulated environment
• Understanding of the Nigerian telecommunications industry and regulatory framework
• Knowledge and experience of leading compliance and governance frameworks, methodologies and emerging practices

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Job Description
Reports To: Senior Manager CVM Commercial & Operations

Division: Marketing

Description

• Provide input and support into defining business requirements for key customer value management (CVM) capability development projects, including campaign management & measurement systems, channel capabilities and integration;
• Drive the implementation of outbound and inbound marketing frameworks.
• Develop key inputs such as eligibility rules, arbitration prioritization, predictive models, offer value, levers, channel capacity, previous activity performance evaluation, customer investment rules, and strategic priorities;
• Manage the campaigns for outbound and inbound customer contact activity, based on the customer contact plan and requirements from Customer value management Base Marketing teams.
• Ensure the effective management of the customer decisioning logic/rules
• Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits
• Prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team. Report progress, risks and issues to be acted upon
• Implement customer contact policies and plans in line with MTN consumer strategies and measure effects and report results to related departments
• Work closely with project managers to ensure that progress is in line with customer value management roadmap, risks or issues are actioned upon timely, provide subject matter expertise where required

Education:

• First  degree in any relevant discipline
• Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage)

Experience:
Experience: 6 - 13 years’ experience which includes:

• 3-5 years of customer value/lifecycle management experience in general terms with minimum 3 years’ experience in Telecoms (Segments/CVM teams)
• Manager track record of at least 1 year or above
• Good knowledge/experience of developing and managing targeted CVM value propositions for the identified opportunities and risks

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Job Description
Reports To: Manager - Transmission Access Planning

Division: Network

Description

• Oversee detailed microwave link engineering design using Pathloss planning tool.
• Oversee planning and design of Fiber infrastructure route and connectivity using google earth and AutoCAD planning tool.
• Produce detailed integration (L2, L3) and IPDCN plans for optical multiplexer and aggregation Nodes.
• Ensure detailed synchronization plans for last-mile links/sites are issued.
• Ensure IP networking plan and LLD are released optimally.
• Ensure IP plans are optimally assigned by continuously re-dimensioning IP Clusters and spheres in line with MTN PPP.
• Ensure optimal utilization and management of MTN Microwave Frequency channels and IP Compatible Nodes.  
• To provide transmission engineering support and information timely and accurately.
• To ensure that accurate scope of work is issued to contractors to the satisfaction of all stakeholders.
• Ensure Links and Nodes meet international & MTNN performance standards from capacity utilization and performance point of view.
• Optimize and manage transmission capacity end to end across the access network.
• Oversee Topology network designs (architecture) and capacity dimensioning.
• Develop work Authorization that contains accurate and relevant information.
• Analyze and determine the type of equipment to be used for transmission purposes.
• Resolve transmission failure and problems attributable to planning.
• Ensure availability of updated information on the Live and Planned Transmission Networks.
• Ensure customer insight management & engagement (traditional & new business)
• Conduct LOS Survey and TSS for new and existing BTS site and Enterprise Client locations within the assigned region of responsibility
• Prepare and compile weekly performance reports on the access network to support capacity planning and forecasting.
• Oversee planning, development & evolution of access Network elements and infrastructure.
• Ensure compilation, analysis and presentation of trend reports on access transmission network capacity, utilization and availability as well as mitigation action plans for any identified performance issues.
• Ensure all new node and service Implementation work undertaken by vendors meets MTN Nigeria’s specifications and standards.

Education:

• First degree in Computer Science / Electrical Engineering or related discipline
• Fluent in English

Experience:

• 3 - 7 years experience in an area of specialisation; with experience working with a team
• Experience working in a medium  organization
• Experience in Electrical radio engineering, microwave radio transmission at high frequencies and fibre optic transmission networks
• Experience in connectivity, route planning, IP planning technologies, topology, logical networks.
• Deep knowledge in IP technologies and techniques i.e. BGP, IGP, L2VPN, L3VPN, ISIS.
• Experience working in a Multi-vendor Transmission network environment i.e Ericsson, Aviat, Huawei, Cambridge Networks, Intracom, Redline.
• Advanced knowledge and application of Transmission technology evolution i.e. IPRAN, Converged Transport Network, IP/MPLS, DWDM, SDH, Carrier Ethernet.
• In-depth understanding of Transmission network topology planning, route planning, network connectivity, capacity and infrastructure planning.
• Project, process & people management.