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MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Job Description
Reports To: Senior Manager Head Distribution
Division: MoMo Payment Service Bank
Description
- Execute the OpCo Fintech strategy in the territory to achieve the business objectives, mind share and loyalty in the region
- Assist in conducting demand planning, forecast product performance, develop budgets for the upcoming year and implement plans to achieve the desired targets
- Develop and execute territory specific initiatives and manage profitable and sustainable channel partnerships to ensure achievement of the Fintech objectives in the region
- Initiate trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
- Review and analyze operations and performance to determine what is required to achieve sales target and ensure these are put in place
- Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising
- Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region
- Drive the integration of Fintech strategy within all relevant channels in the region
- Monitor and prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
- Ensure standard look and feel across all Fintech retail outlet types in the territory
- Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Ensure effective communication of the Fintech services to customers, agents & merchants within the region
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
- Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM Distribution
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
Education:
- First Degree in any commercial discipline
- Fluent in English
Experience:
6 - 13 years’ experience which includes:
- Minimum of 2 years in a managerial role
- Experience in Fintech, banking or Telecom is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
go to method of application »
Job Description
Reports To: Senior Manager Head Distribution
Division: MoMo Payment Service Bank
Description
- Execute the OpCo Fintech strategy in the territory to achieve the business objectives, mind share and loyalty in the region
- Assist in conducting demand planning, forecast product performance, develop budgets for the upcoming year and implement plans to achieve the desired targets
- Develop and execute territory specific initiatives and manage profitable and sustainable channel partnerships to ensure achievement of the Fintech objectives in the region
- Initiate trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
- Review and analyze operations and performance to determine what is required to achieve sales target and ensure these are put in place
- Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising
- Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region
- Drive the integration of Fintech strategy within all relevant channels in the region
- Monitor and prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
- Ensure standard look and feel across all Fintech retail outlet types in the territory
- Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Ensure effective communication of the Fintech services to customers, agents & merchants within the region
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
- Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM Distribution
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
Education:
- First Degree in any commercial discipline
- Fluent in English
Experience:
6 - 13 years’ experience which includes:
- Minimum of 2 years in a managerial role
- Experience in Fintech, banking or Telecom is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
go to method of application »
Job Description
Reports To: Senior Manager Head Distribution
Division: MoMo Payment Service Bank
Description
- Execute the OpCo Fintech strategy in the territory to achieve the business objectives, mind share and loyalty in the region
- Assist in conducting demand planning, forecast product performance, develop budgets for the upcoming year and implement plans to achieve the desired targets
- Develop and execute territory specific initiatives and manage profitable and sustainable channel partnerships to ensure achievement of the Fintech objectives in the region
- Initiate trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
- Review and analyze operations and performance to determine what is required to achieve sales target and ensure these are put in place
- Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising
- Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region
- Drive the integration of Fintech strategy within all relevant channels in the region
- Monitor and prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
- Ensure standard look and feel across all Fintech retail outlet types in the territory
- Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Ensure effective communication of the Fintech services to customers, agents & merchants within the region
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
- Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM Distribution
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
Education:
- First Degree in any commercial discipline
- Fluent in English
Experience:
6 - 13 years’ experience which includes:
- Minimum of 2 years in a managerial role
- Experience in Fintech, banking or Telecom is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
go to method of application »
Job Description
Reports To: Senior Manager Head Distribution
Division: MoMo Payment Service Bank
Description
- Develop specific go-to-market strategies for assigned channels
- Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
- Develop and execute channel strategy to accelerate targeted revenue growth
- Own roadmap for delivery of channel changes based on consumer insights and business requirements
- Manage channel lifecycle with specific focus on rationalization and elimination of duplicative channels, introduction of enhanced service offering, re-design of existing channel capabilities
- Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth
- Lead all joint business planning activities with channel partners
- Monitor and prepare periodic report on channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Develop and execute territory specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region
- Drive the integration of channel strategy by developing action plans for achieving targets and ensure effective execution
- Evaluate the efficiency and effectiveness of Channels strategies and offer suggestions for improvements
- Liaise with management to identify and attend to specific distributor / channel needs, and resolve problems
- Act as first point of contact for partners and gather insights on product uses and needs
- Identify and share opportunities for operational improvements
- Manage affiliate partner relationships and process applications
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
Education:
- First Degree in any commercial discipline
- Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous
- Fluent in English
Experience:
6 - 13 years’ experience which includes:
- Experience in Fintech, banking or Mobile Money
- Experience in Digital Channel development and management
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
go to method of application »
Job Description
Reports To: Manager Regional Implementation
Division: MoMo Payment Service Bank
Description
- Assist in conducting demand planning and forecast product performance for the upcoming year and implement plans to achieve the desired targets
- Execute territory specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the Fintech objectives in the region
- Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
- Achieve BTL visibility objectives across all outlet types and category in the region through the effective execution of merchandising
- Undertake collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendation for future product development within the region
- Execute territory specific MFS trade marketing initiatives to ensure achievement of the business objectives in the region
- Execute specific activities for integration of Fintech strategy within all relevant channels in the region
- Prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
- Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Ensure effective communication of the Fintech services to customers, agents & merchants within the region
- Report on a daily basis to the Regional Implementation Manager relating to progress made within the work area and in accordance with the measurement metrics set by the organization
- Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
Education:
- First Degree in any commercial discipline
- Fluent in English
Experience:
3 - 7 years’ experience which includes:
- Experience in Regional Implementation or allied field
- Experience in Fintech, banking or Mobile Money is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
go to method of application »
Job Description
Reports To: Manager Regional Implementation
Division: MoMo Payment Service Bank
Description
- Assist in conducting demand planning and forecast product performance for the upcoming year and implement plans to achieve the desired targets
- Execute territory specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the Fintech objectives in the region
- Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
- Achieve BTL visibility objectives across all outlet types and category in the region through the effective execution of merchandising
- Undertake collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendation for future product development within the region
- Execute territory specific MFS trade marketing initiatives to ensure achievement of the business objectives in the region
- Execute specific activities for integration of Fintech strategy within all relevant channels in the region
- Prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
- Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Ensure effective communication of the Fintech services to customers, agents & merchants within the region
- Report on a daily basis to the Regional Implementation Manager relating to progress made within the work area and in accordance with the measurement metrics set by the organization
- Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
Education:
- First Degree in any commercial discipline
- Fluent in English
Experience:
3 - 7 years’ experience which includes:
- Experience in Regional Implementation or allied field
- Experience in Fintech, banking or Mobile Money is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
go to method of application »
Job Description
Reports To: Manager Regional Implementation
Division: MoMo Payment Service Bank
Description
- Assist in conducting demand planning and forecast product performance for the upcoming year and implement plans to achieve the desired targets
- Execute territory specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the Fintech objectives in the region
- Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
- Achieve BTL visibility objectives across all outlet types and category in the region through the effective execution of merchandising
- Undertake collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendation for future product development within the region
- Execute territory specific MFS trade marketing initiatives to ensure achievement of the business objectives in the region
- Execute specific activities for integration of Fintech strategy within all relevant channels in the region
- Prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
- Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Ensure effective communication of the Fintech services to customers, agents & merchants within the region
- Report on a daily basis to the Regional Implementation Manager relating to progress made within the work area and in accordance with the measurement metrics set by the organization
- Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
Education:
- First Degree in any commercial discipline
- Fluent in English
Experience:
3 - 7 years’ experience which includes:
- Experience in Regional Implementation or allied field
- Experience in Fintech, banking or Mobile Money is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
go to method of application »
Job Description
Reports To: Manager Regional Implementation
Division: MoMo Payment Service Bank
Description
- Assist in conducting demand planning and forecast product performance for the upcoming year and implement plans to achieve the desired targets
- Execute territory specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the Fintech objectives in the region
- Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
- Achieve BTL visibility objectives across all outlet types and category in the region through the effective execution of merchandising
- Undertake collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendation for future product development within the region
- Execute territory specific MFS trade marketing initiatives to ensure achievement of the business objectives in the region
- Execute specific activities for integration of Fintech strategy within all relevant channels in the region
- Prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
- Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Ensure effective communication of the Fintech services to customers, agents & merchants within the region
- Report on a daily basis to the Regional Implementation Manager relating to progress made within the work area and in accordance with the measurement metrics set by the organization
- Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
Education:
- First Degree in any commercial discipline
- Fluent in English
Experience:
3 - 7 years’ experience which includes:
- Experience in Regional Implementation or allied field
- Experience in Fintech, banking or Mobile Money is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
go to method of application »
Job Description
Reports To: Manager Regional Implementation
Division: MoMo Payment Service Bank
Description
- Assist in conducting demand planning and forecast product performance for the upcoming year and implement plans to achieve the desired targets
- Execute territory specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the Fintech objectives in the region
- Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
- Achieve BTL visibility objectives across all outlet types and category in the region through the effective execution of merchandising
- Undertake collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendation for future product development within the region
- Execute territory specific MFS trade marketing initiatives to ensure achievement of the business objectives in the region
- Execute specific activities for integration of Fintech strategy within all relevant channels in the region
- Prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
- Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Ensure effective communication of the Fintech services to customers, agents & merchants within the region
- Report on a daily basis to the Regional Implementation Manager relating to progress made within the work area and in accordance with the measurement metrics set by the organization
- Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
Education:
- First Degree in any commercial discipline
- Fluent in English
Experience:
3 - 7 years’ experience which includes:
- Experience in Regional Implementation or allied field
- Experience in Fintech, banking or Mobile Money is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
go to method of application »
Job Description
Reports To: Manager Regional Implementation
Division: MoMo Payment Service Bank
Description
- Assist in conducting demand planning and forecast product performance for the upcoming year and implement plans to achieve the desired targets
- Execute territory specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the Fintech objectives in the region
- Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
- Achieve BTL visibility objectives across all outlet types and category in the region through the effective execution of merchandising
- Undertake collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendation for future product development within the region
- Execute territory specific MFS trade marketing initiatives to ensure achievement of the business objectives in the region
- Execute specific activities for integration of Fintech strategy within all relevant channels in the region
- Prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
- Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Ensure effective communication of the Fintech services to customers, agents & merchants within the region
- Report on a daily basis to the Regional Implementation Manager relating to progress made within the work area and in accordance with the measurement metrics set by the organization
- Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
Education:
- First Degree in any commercial discipline
- Fluent in English
Experience:
3 - 7 years’ experience which includes:
- Experience in Regional Implementation or allied field
- Experience in Fintech, banking or Mobile Money is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
go to method of application »
Job Description
Reports To: Manager Customer Support
Division: MoMo Payment Service Bank
Description:
- Report on a daily basis to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
- Abide by function’s budgets in line with business objectives
- Abide by project initiative budgets in line with business objectives
- Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
- Comply with the set governance mechanisms, under supervision from the functional lead
- Partner Operations (Agents, agent aggregators, merchants, customer, business etc.)
- Facilitate and Implement end to end function for partner life cycle management
- Monitor, analyze and report partner recruitment and performance
- Monitor, analyze and report sales trends, including but not limited to customer recruitment, agent transactions etc and also report on trade activity plans
- Collate, analyze and provide insights from Channel Sales data and develop weekly and monthly reports in preparation for business review meetings
- Provide necessary support and materials towards the execution of partner engagement activities and collaborate with event agencies to ensure successful implementation of engagements
- Maintain Fintech Channel members’ database (Agents, agent aggregators, merchants, customers, businesses etc).
- Work with segments (MFS) team to implement targeted financial services initiatives are available within partner network and regions
- Engage the regions to follow up on implementation of Partner Acquisition Channel Initiatives.
- Facilitate documentation of Partner process, policy and procedures.
- Facilitate preparation and execution of various partner network agreements internally and externally
- Resolve all partner related disputes timeously, escalate to team lead where required
- Payout commissions to partners timeously and ensure correct computation has been undertaken
- Other tasks and duties, as assigned
Education:
- First degree in any relevant discipline
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience working with others
A minimum of 1 to 2 years’ total experience in Partner Management or allied field is beneficial
Experience in managing /supporting Fintech/Mobile Money Agents, agent aggregators, merchants, business etc.
Experience in Fintech, banking or Mobile Money is preferred
Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
go to method of application »
Job Description
Reports To: Manager Customer Support
Division: MoMo Payment Service Bank
Description:
- Report on a daily basis to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
- Abide by function’s budgets in line with business objectives
- Abide by project initiative budgets in line with business objectives
- Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
- Comply with the set governance mechanisms, under supervision from the functional lead
- Partner Operations (Agents, agent aggregators, merchants, customer, business etc.)
- Facilitate and Implement end to end function for partner life cycle management
- Monitor, analyze and report partner recruitment and performance
- Monitor, analyze and report sales trends, including but not limited to customer recruitment, agent transactions etc and also report on trade activity plans
- Collate, analyze and provide insights from Channel Sales data and develop weekly and monthly reports in preparation for business review meetings
- Provide necessary support and materials towards the execution of partner engagement activities and collaborate with event agencies to ensure successful implementation of engagements
- Maintain Fintech Channel members’ database (Agents, agent aggregators, merchants, customers, businesses etc).
- Work with segments (MFS) team to implement targeted financial services initiatives are available within partner network and regions
- Engage the regions to follow up on implementation of Partner Acquisition Channel Initiatives.
- Facilitate documentation of Partner process, policy and procedures.
- Facilitate preparation and execution of various partner network agreements internally and externally
- Resolve all partner related disputes timeously, escalate to team lead where required
- Payout commissions to partners timeously and ensure correct computation has been undertaken
- Other tasks and duties, as assigned
Education:
- First degree in any relevant discipline
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience working with others
- A minimum of 1 to 2 years’ total experience in Partner Management or allied field is beneficial
- Experience in managing /supporting Fintech/Mobile Money Agents, agent aggregators, merchants, business etc.
- Experience in Fintech, banking or Mobile Money is preferred
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
go to method of application »
Job Description
Reports To: Senior Manager - Head Distribution
Division: MoMo Payment Service Bank
Description
- Develop specific go-to-market strategies for assigned channels
- Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
- Develop and execute channel strategy to accelerate targeted revenue growth
- Own roadmap for delivery of channel changes based on consumer insights and business requirements
- Manage channel lifecycle with specific focus on rationalization and elimination of duplicative channels, introduction of enhanced service offering, re-design of existing channel capabilities
- Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth
- Lead all joint business planning activities with channel partners
- Monitor and prepare periodic reports on channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Develop and execute territory-specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region
- Drive the integration of channel strategy by developing action plans for achieving targets and ensuring effective execution
- Liaise with management to identify and attend to specific distributor/channel needs, and resolve problems
- Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same
- Comply with the set governance mechanisms, under supervision from the functional lead and ensure alignment within the team.
- Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the SM Distribution
- Evaluate the efficiency and effectiveness of Channels strategies and propose and offer suggestions for improvements
- Demonstrate a clear understanding of statutes and regulations related to business operations and channel management in the OpCo, financial institutions and the telecommunications sector
- Act as first point of contact for partners and gather insights on product uses and needs
- Identify and share opportunities for operational improvements
- Manage affiliate partner relationships and process applications
- Plans and manages the distribution of Fintech services and products through various channels.
Education:
- First Degree in any commercial discipline or its equivalent in area of specialization
- Fluent in English
Experience:
6 - 13 years relevant work experience which includes:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Experience in Fintech, banking or Mobile Money is preferred
- Experience in Digital Channel development and management
- Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred
go to method of application »
Job Description
Reports To: Senior Manager Head Distribution
Division: MoMo Payment Service Bank
Description
- Execute the OpCo Fintech strategy in the territory to achieve the business objectives, mind share and loyalty in the region
- Assist in conducting demand planning, forecast product performance, develop budgets for the upcoming year and implement plans to achieve the desired targets
- Develop and execute territory specific initiatives and manage profitable and sustainable channel partnerships to ensure achievement of the Fintech objectives in the region
- Initiate trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
- Review and analyze operations and performance to determine what is required to achieve sales target and ensure these are put in place
- Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising
- Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region
- Drive the integration of Fintech strategy within all relevant channels in the region
- Monitor and prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
- Ensure standard look and feel across all Fintech retail outlet types in the territory
- Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Ensure effective communication of the Fintech services to customers, agents & merchants within the region
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
- Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM Distribution
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
Education:
- First Degree in any commercial discipline
- Fluent in English
Experience:
6 - 13 years’ experience which includes:
- Minimum of 2 years in a managerial role
- Experience in Fintech, banking or Telecom is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
go to method of application »
Job Description
Reports To: Head BI & Analytics
Division: MoMo Payment Service Bank
Description
- Gather and prioritize analytics demands from various functions in the OpCo and project manage delivery against demand
- Work closely with product, technology and operations teams to drive complex data and trend analysis
- Develop models and frame business scenarios that are meaningful and impact critical business processes and/or decisions
- Benchmark and measure the performance of various business operations projects
- Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams
- Provide support to functional teams for web/platform analytics across reporting, maintenance, and integration of data sources
- Generate fortnightly, monthly, and quarterly reports to uncover learnings and insights to guide future business improvement processes
- Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that support key business decisions
- Deploy tools, systems and methodologies approved by the Group and localize as per requirement
- Work collaboratively with other specialists in the BI & Analytics team for the ETL lifecycle
- Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements
- Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.
- Assist in managing function’s budgets in line with business objectives
- Where required, escalate unsolvable issues to Head BI & Analytics in a timeous manner
Education:
- First degree in any relevant discipline
- Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage)
- Fluent in English
Experience:
6 - 13 years’ experience which includes:
- Experience in Fintech, banking or Telecom
- Experience in data analysis and management, business performance management and BI within the Fintech industry
- Knowledge of modern Big Data platforms and Open-Source solutions to database, data analysis, and data management
- Deep knowledge and experience in data reporting/visualization tools (Power BI, Tableau, etc.)
- Deep knowledge and experience in data analytics tools (SQL, Python, SAS, etc.)
go to method of application »
Job Description
Reports To: Manager Brand and Marketing
Division: MoMo Payment Service Bank
Description
- Management of all Master Brand Equity Initiatives
- Monitor and ensure prominent visibility of the MoMo PSB brand across the country, using both traditional and digital mediums of advertising
- Prepare relevant documentation and coordination of all marketing agencies (communication, event, media, PR etc.). Documentation will include but not restricted to ; raising contracts, process payment, resolve any issues etc.
- Ensure compliance of the MoMo PSB brand CI rules across all branding materials; POS materials, merchandising materials etc.
- Ensure campaigns are deployed effectively to deliver better value to MoMo PSB
- Effective monitoring and documentation of competitors activities, initiatives, promotions etc.
- Monitor activities on all MoMo PSB digital touch points including; MoMo PSB Website (home page and top level sections), and MoMo brand presence on other social networking sites
- Coordinating all Advertising, Public Relations, Sponsorships and Events initiatives for brand building
- Assist with managing sponsorship properties that grow brand affinity and TOMA that can be leveraged for acquisition, retention and usage.
- Assist with managing marketing communication and media companies’ interface and ensuring effective leveraging of Sponsored events
- Assist with managing other internal stakeholder’s requests within the business such as Enterprise solution, Customer Relations, Sales and distribution, Corporate relations etc. Ensuring compliance with CI rules across board.
- Assist to develop and execute brand equity building strategies for Master Brand
- Assist with developing rollout plans and route to market strategy for all Master brand initiatives
- Evaluate the efficiency and effectiveness of Brand & Marketing strategies and propose and offer suggestions for improvements
Education:
- First Degree in any related discipline
- Fluent in English
Experience:
3 - 7 years’ experience which includes:
- Experience in Fintech, banking or Mobile Money
- Experience working in a global/multinational enterprise with a good understanding emerging markets
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Job Description
Reports To: Manager Field Activation
Division: MoMo Payment Service Bank
Description
- Gather and analyze data and benchmark with competition to increase RGS
- Identify and work with efficient activation agencies as approved by the business
- Process necessary document for engagement of activation agencies
- Work with the legal unit to draft and implement a contract and agreement document for the approved agencies
- Work with the procurement unit to validate and authorize documents to execute the project for the activation agencies
- Prepare and get necessary approval from finance to procure PO for the agencies to facilitate payment of their monthly commission
- Liaise with the support team to set up agent profile for the field activation canvassers for RGS acquisition on the system
- Ensure and monitor effective synergy between the field activation resources and the regional team
- Provide a daily, weekly and consolidated monthly reports on acquisition numbers across the sub-regions, regions and nationally for the business
- Ensure availability and integrity of customer data at all times
- Communicate all MFS customer offers and value propositions to the trade effectively
- Effectively support all acquisition agencies within the business
- Capture and monitor field canvasser and agency complaints and ensure complaints and queries are promptly attended to and escalated appropriately for resolution
- Identify agency with spurious customer acquisition report and immediately engage such agency for clean acquisition
- Manage effectively all queries and complaints from the regions around customer acquisition and ensure proper follow up for resolution and feedback to the region
- Provide and give necessary support to the agencies for seamless execution
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
- Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
Education:
- First Degree in any related discipline
- Fluent in English
Experience:
3 - 7 years’ experience which includes:
- Experience in Field Activations or allied field
- Experience in Fintech, banking or Mobile Money
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
Method of Application
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