Job Vacancies at The 99Edge

Job Description

• We are currently seeking a motivated and enthusiastic individual to join our team as a Customer Service Intern.
• This internship opportunity is designed to provide practical experience and a valuable learning opportunity in customer service. As a Customer Service Intern, you will have the chance to develop essential skills and gain insights into the operations of our company.
• Assisting customers: Provide excellent customer service by responding to customer inquiries, resolving issues, and ensuring customer satisfaction through various communication channels such as phone, email, and live chat.
• Order processing: Assist in processing customer orders, including order entry, tracking, and coordinating with the relevant departments to ensure timely delivery.
• Troubleshooting: Identify and troubleshoot customer problems, providing appropriate solutions or escalating complex issues to senior team members for resolution.
• Product knowledge: Develop a comprehensive understanding of our products and services to address customer queries effectively and provide accurate information.
• Documentation: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions using our internal systems and databases.
• Collaborative support: Work closely with cross-functional teams, including sales, logistics, and technical support, to ensure a seamless customer experience.
• Continuous improvement: Contribute to ongoing process improvements by providing feedback and suggestions based on customer interactions, aiming to enhance the overall customer service experience.

Requirements

• Bachelors Degree in any related feed
• Corp members with minimum of 6-month to end of service year
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Demonstrated ability to analyse situations, identify issues, and propose effective solutions in a fast-paced environment
• Strong organizational skills with a keen eye for detail to ensure accurate order processing and documentation.
• Ability to collaborate effectively with team members and other departments to achieve shared goals and objectives.
• Willingness to learn and adapt to new processes, technologies, and customer service techniques.
• Familiarity with the Microsoft Office suite (Word, Excel, Outlook) and the ability to learn quickly and navigate various software applications and customer relationship management (CRM) systems.

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Job Description

• Customer Relationship Officer will play a vital role in ensuring that guests at our apartments have a pleasant and memorable experience.
• He/She will be responsible for building and maintaining positive relationships with our guests, providing exceptional customer service, and addressing any issues or concerns they may have. 
• The primary focus will be creating a welcoming and comfortable environment, exceeding guest expectations, and fostering guest loyalty.

Responsibilities

• Establish rapport and build strong relationships with guests to understand their needs and preferences.
• Act as a primary point of contact for guests throughout their stay, addressing inquiries/requests and resolving any issues promptly and efficiently.
• Anticipate guest needs and proactively offer personalized services and recommendations to enhance their experience.
• Provide exceptional customer service to ensure a positive and memorable stay for guests.
• Handle guest complaints or concerns with professionalism, empathy, and a solid commitment to resolving issues to the guest's satisfaction.
• Collaborate with relevant departments to ensure the timely resolution of guest requests and concerns.
• Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback for continuous improvement.
• Implement strategies to enhance guest satisfaction, loyalty, and repeat bookings.
• Build and maintain a guest database, recording preferences and special requirements for future visits.
• Coordinate guest recognition programs, such as loyalty programs, personalised amenities, and special promotions, to foster guest loyalty.
• Seek opportunities to upsell additional services or upgrades to enhance the guest experience and generate additional revenue.
• Communicate effectively with the operations team and other relevant departments to ensure smooth operations and guest satisfaction.
• Coordinate with the customer success team to manage guest bookings, apartment allocations, and special requests.
• Keep accurate records of guest interactions, feedback, and complaints in the appropriate systems.
• Collaborate with the marketing team to develop guest engagement initiatives and promotional activities.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in a customer service or guest relations role, preferably in the hospitality industry.
• Exceptional interpersonal and communication skills with the ability to build rapport quickly.
• Strong problem-solving and conflict-resolution abilities.
• Excellent organizational and time management skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency in using customer relationship management (CRM) software and other relevant computer systems.
• Flexibility to work shifts, including weekends and holidays, as required.

Benefits

• Commission on additional services

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Job Description

We are currently seeking a Housekeeper to join our team.

• The successful candidate will be responsible for ensuring that our facilities are maintained in a clean and orderly manner. The Housekeeper will be responsible for performing a variety of cleaning activities.
• The candidate should be self-motivated, detail-oriented, and have a positive attitude.
• Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
• Ensure all rooms are cared for and inspected according to standards.
• Notify superiors of any damages, deficits, and disturbances.
• Deal with reasonable complaints/requests with professionalism and patience.
• Sort, wash, load, and unload laundry.
• Ensure adequate stock of cleaning supplies and equipment are available.
•  Follow company policies and procedures and other assigned tasks

Requirements

• Previous experience as a housekeeper or similar role.
• High school diploma or equivalent.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to work independently and prioritize tasks.
• Ability to work flexible hours, including weekends
• Excellent communication and organizational skills.
• Must be able to pass a background check.