Jobs at African Industries Group (AIG)

Job Description

• Serve as the first point of contact for all IT support requests via phone, email, or ticketing system.
• Provide timely and effective technical support and troubleshooting for hardware, software, and network-related issues.
• Diagnose and resolve technical problems, including system errors, software malfunctions, and connectivity issues.
• Document all support interactions, including details of the issue, troubleshooting steps taken, and resolutions provided, in the IT service management system.
• Escalate unresolved issues to the appropriate IT support teams or third-party vendors, ensuring timely resolution and follow-up with users.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment as needed.
• Assist with user account management tasks, including account creation, password resets, and access permissions.
• Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.
• Keep abreast of new technologies and best practices in IT support and service delivery.
• Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in a technical support role, preferably in an IT service desk environment.
• Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
• Experience with IT service management tools.
• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
• Exceptional communication skills, both verbal and written, with a customer-oriented approach.
• Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.

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Job Description

• We are seeking an experienced Quality Control Manager to join our team and oversee the quality management process for our construction projects and production of construction materials.
• The Quality Control Manager will be responsible for ensuring that all construction activities adhere to established quality standards and regulatory requirements.
• The ideal candidate will have a strong background in construction quality management, excellent attention to detail, and the ability to effectively communicate and collaborate with project teams.

Key Responsibilities

• Develop and implement quality control procedures and processes to ensure compliance with project specifications, industry standards, and regulatory requirements.
• Conduct regular inspections and audits of construction activities to identify any deviations from quality standards and take corrective actions as necessary.
• Review construction plans, specifications, and other project documentation to ensure alignment with quality requirements.
• Collaborate with project managers, engineers, subcontractors, and other stakeholders to address quality issues and drive continuous improvement.
• Manage the documentation and record-keeping process for quality control activities, including inspection reports, non-conformance reports, and quality assurance documentation.
• Monitor and analyze quality performance metrics to identify trends, areas for improvement, and opportunities for optimization.
• Conduct supplier and subcontractor evaluations to assess their quality performance and ensure compliance with contractual requirements.
• Participate in pre-construction meetings, progress meetings, and other project-related meetings to provide input on quality-related matters.
• Stay current with industry trends, best practices, and regulatory changes related to construction quality management.

Qualifications

• Bachelor's Degree in Civil Engineering
• Minimum of 5 years of experience in construction material quality management.
• Strong knowledge of construction methods, materials, and building codes.
• Proficiency in interpreting construction plans, specifications, and technical drawings.
• Excellent communication, leadership, and interpersonal skills.
• Proven ability to effectively manage multiple priorities and meet deadlines.
• Certification in quality management (e.g., Certified Quality Manager, Six Sigma) is preferred.
• Familiarity with quality management systems and tools (e.g., ISO 9001, Lean Six Sigma) is a plus.