Jobs at Bluesquad Limited

Job Description

• To coordinate the daily operations of the organization, ensuring efficiency, productivity, and alignment with the company's strategic goals.

Job Responsibilities

• Responsible for supporting the MD in developing and directing strategy towards the profitable growth and operations of the company.
• Support in identifying and developing new opportunities for the organisation to sustain growth
• Maintaining an on-going, transparent dialogue with the MD to ensure that the MD is kept up to date with day to day activities.
• Ensure that items requiring the attention of the MD are submitted in a timely manner and that relevant briefing papers are presented in sufficient time to allow consideration of content.
• Ensuring appropriate operational planning and quality assurance control systems are in place and complied with
• Manage the preparation of information for internal and external communications
• Representing the company in business meetings with Clients, professional associations and sustain effective working relationships with all stakeholders
• Monitoring operational performance of both internal and external service providers
• Ensure that essential tasks undertaken are delegated effectively to other staff when taking leave.
• Ensure that the organisation is compliant with all regulatory and industry requirements.
• Ensure company assets are well maintained through a system of audits and maintenance plans.
• Provide clear and concise weekly/monthly reports to the MD on business operations.

Academic Qualifications & Skills

• Minimum of Bachelor's Degree in Business Administration, Social Sciences or a related discipline with 3 - 5 years experience.
• MBA related to job functions would be an added advantage
• Proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Experienced in research and developing strategic business plans
• Experienced in developing and maintaining a business development network
• Understanding of business management and operational process
• Relationship & stakeholder management
• Excellent presentation skills.

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Job Summary

• Responsible for managing relationships with clients, ensuring that their needs are met, and providing efficient and high-quality service.
• Serve as the primary point of contact for clients, addressing inquiries and providing prompt, accurate responses.
• Build and maintain strong, long-lasting client relationships.
• Understand the client’s business needs and ensure services are aligned with their goals.
• Ensure timely delivery of services in accordance with agreed terms.
• Monitor service levels and handle any escalations or service-related issues.
• Collaborate with internal teams to address and resolve client concerns efficiently
• Respond to customer queries and resolve issues via email, phone, or in-person meetings
• Prepare and submit reports on client activities, feedback, and service performance.
• Assist in maintaining an updated client database and relevant documentation.
• Gather and analyse client feedback to improve the quality of service

Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Experience: Minimum of 2-3 years in a client-facing or customer-service role.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• Ability to manage multiple clients and tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• High attention to detail and organizational skills.