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British American Tobacco plc (informally BAT) is a British multinational tobacco company headquartered in London, United Kingdom. It is one of the world’s five largest tobacco companies. BAT has a market-leading position in over 50 countries and operations in around 180 countries. Its four largest-selling brands are Dunhill, Lucky Strike, Kent and ...
Job purpose and key deliverables
The Customer Service Coordinator (CSC) is responsible for managing the customer relationship on an operational basis, understanding customer requirements and marketing strategies. The CSC is responsible for demand forecast validation and order management to ensure effective customer service in terms of finished goods and semi-finished components supply to the end-markets based on the agreed SLA parameters. The CSC has to work in close relationship with end-markets, functions within GSCSC and the supplying factories to ensure that the customer requirements are met.
Run the Customer Service database and coordinate all activities aimed at improving customer service culture in WAA operations
PRINCIPAL ACCOUNTABILITIES:
Business
Leadership
Management
Relationship
Innovation
Essential requirements
Job purpose and key deliverables
The Process Leader is expected to develop the operating teams’ technical understanding and mastery of process control. He/She is the Centerline DMS, Changeover DMS, and Change Management DMS owner for the line(s). The Process Lead owns the integrity of the Line Event Data System and is responsible for data analytics of line losses. He/She also act as the team’s expert in troubleshooting / problem solving. A majority of the individual’s time will be spent on the operating floor working with the teams and building the capability of the people in their area.
Loss Elimination
Troubleshooting & Problem Solving
Essential requirements
Desirable requirements
To apply for this position, visit British American Tobacco (BAT) Career Website
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