Jobs at Excel and Grace Consulting

Responsibilities

• Use ticketing systems to book flights, hotels, and other travel arrangements according to client preferences and budget.
• Issue airline tickets, including electronic tickets (e-tickets) and paper tickets.
• Calculate and explain fares, including taxes, fees, and any applicable discounts or promotions.
• Create and manage travel itineraries for clients, ensuring accuracy and completeness.
• Provide excellent customer service by addressing client inquiries, concerns, and requests related to ticketing.
• Verify and process travel documents, including passports and visas.
• Collect payments from clients for tickets and travel services, issuing receipts, and maintaining accurate financial records.
• Assist clients with flight changes, cancellations, and refunds, adhering to airline policies.
• Handle requests for seat upgrades, special meals, and other passenger preferences.
• Stay informed about flight schedules, fare changes, and travel advisories.

Qualifications

• B.Sc or HND from a reputable institution
• 3 years experience in ticketing or customer service preferred.
• Proficiency in ticketing systems (e.g., Amadeus, Sabre).
• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Good organizational and time management abilities.
• Ability to work under pressure and meet deadlines.

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Responsibilities

• Develop and implement HR strategies aligned with the company's business objectives.
• Oversee the recruitment, selection, and onboarding of new employees.
• Manage employee performance appraisal, development, and training programs.
• Handle employee relations issues, including conflict resolution and disciplinary actions.
• Develop and implement employee compensation and benefits packages.
• Ensure compliance with labor laws and regulations.
• Maintain accurate employee records and documentation.
• Conduct exit interviews and analyze turnover data.
• Oversee the day-to-day administrative operations of the agency.
• Manage office facilities, equipment, and supplies.
• Coordinate travel arrangements for staff and clients.
• Handle office correspondence, filing, and record-keeping.
• Develop and implement administrative policies and procedures.
• Manage office budgets and expenses.
• Ensure compliance with health and safety regulations.

Qualifications

• Minimum of 5 years of experience in HR and administrative roles.
• Bachelor's degree in Human Resources, Business Administration, or related field.
• In-depth knowledge of labor laws and regulations.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in HR management software and systems.
• Excellent organizational and time management skills.
• Ability to handle confidential information with discretion.
• Strong problem-solving and decision-making abilities.
• Microsoft and PowerPoint skills are essential
• Experience in the travel industry is preferred.
• Knowledge of ticketing systems and travel industry regulations isanadvantage.

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Responsibilities

• Provide detailed information to clients about visa requirements, application procedures, and timelines for various countries.
• Assist clients in preparing visa applications, including gathering and organizing required documents.
• Submit visa applications to embassies or consulates, following up on progress and ensuring timely processing.
• Communicate effectively with clients, embassies, and consulates to address inquiries and resolve issues.
• Stay updated on visa regulations, requirements, and processing times for different countries.
• Maintain accurate and up-to-date records of visa applications, approvals, and rejections.
• Provide excellent customer service by addressing client concerns and questions promptly.

Qualifications

• Bachelor's Degree in travel, tourism, or related field.
• 3 years experience in visa processing and customer service.
• In-depth knowledge of visa regulations and requirements for various countries.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy.
• Proficiency in computer applications, including visa application software.

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Responsibilities

• Develop and implement effective sales strategies to achieve targets for property sales.
• Identify and pursue new business opportunities to expand the client base.
• Design and execute marketing campaigns to promote properties and generate leads.
• Utilize digital marketing tools and platforms, including social media, email marketing, and content marketing.
• Build and maintain relationships with clients, real estate agents, and other stakeholders.
• Provide exceptional customer service and address client inquiries and concerns promptly.
• Conduct market research to understand industry trends, competitor activities, and client preferences.
• Analyze sales data and generate reports to assess performance and refine strategies.
• Organize and manage promotional events, open houses, and property viewings.
• Collaborate with the marketing team to ensure successful execution of events.
• Assist in the development and enhancement of the company's brand identity.
• Ensure all marketing materials align with the company's brand guidelines.

Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Real Estate, or a related field.
• 2 - 3 years relevant work experience.
• Proven experience in sales and marketing, preferably within the real estate industry.
• Strong understanding of marketing principles and digital marketing techniques.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office and familiarity with CRM software.
• Females are encouraged to apply for gender equality

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Responsibilities

• Oversee the daily operations of the lounge and restaurant, ensuring smooth and efficient service.
• Monitor and manage staff performance, including scheduling, training, and performance evaluations.
• Ensure that all guests receive exceptional service and address any concerns or complaints promptly and professionally.
• Handle special requests and resolve issues to enhance the guest experience.
• Lead by example, demonstrating high standards of service and professionalism.
• Conduct regular team meetings to communicate goals, updates, and feedback.
• Monitor inventory levels for food, beverages, and supplies, and place orders as needed.
• Ensure proper storage and handling of all inventory to maintain quality and compliance with health regulations.
• Conduct regular inspections of the lounge and restaurant areas to ensure cleanliness, organization, and adherence to health and safety standards.
• Implement and uphold quality control procedures for food and beverage service.
• Assist in budgeting and cost control for the lounge and restaurant operations.
• Monitor financial performance and provide input on pricing, promotions, and revenue-generating strategies.
• Collaborate with kitchen and bar staff to ensure timely and accurate order fulfillment.
• Address any operational issues related to food and beverage service.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred with 2 - 3 years work experience.
• Proven experience as a supervisor or manager in a restaurant or lounge setting.
• Strong understanding of food and beverage operations, including inventory management and quality control.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of health and safety regulations and standards.
• Proficiency in point-of-sale (POS) systems and basic computer applications.

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Responsibilities

• Develop and implement business strategies to achieve company goals and objectives.
• Provide leadership and direction to ensure alignment with the company's vision and mission.
• Oversee daily operations and ensure that all departments are functioning efficiently and effectively.
• Monitor performance metrics and make necessary adjustments to optimize operations.
• Prepare and manage budgets, financial forecasts, and reports.
• Analyze financial performance and implement strategies to enhance profitability and control costs.
• Recruit, train, and manage staff, including setting performance goals and conducting evaluations.
• Foster a positive work environment and address employee concerns and conflicts.
• Ensure high standards of customer service and satisfaction.
• Address and resolve customer issues and complaints in a timely and professional manner.
• Identify and pursue new business opportunities and partnerships to drive growth.
• Stay informed about industry trends and market conditions to make informed business decisions.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Implement and oversee health and safety protocols to ensure a safe working environment.
• Prepare and present regular reports on operational performance, financial status, and strategic initiatives.
• Communicate effectively with stakeholders, including employees, clients, and board members.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field
• Proven experience as a General Manager or in a similar executive role.
• Strong understanding of business operations, financial management, and strategic planning.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze complex problems and develop effective solutions.
• Proficiency in business management software and tools.