Jobs at Hilton Worldwide

Job Number: HOT07JLQ
Location: Transcorp Hilton - Maitama, Abuja
Employment Type: Contract
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Shift: Day Job
Job Level: Team Member
Job: Security and Loss Prevention

Job Description

• A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.

What Will I Be Doing?

• As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience.
• A Security Officer will also be required to investigate theft and support evacuation procedures.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Monitor and control staff entrances
• Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
• Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
• Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
• Responsible for checking goods received out of hours
• Maintain system that records the issue and receipt of departmental keys
• Operate, check and monitor the CCTV system
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
• Ensure safe passage of cash transfers within the hotel
• Support evacuation of the hotel during fire alarm situations
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Provide secure storage for guest oversized items
• Ensure hotel facilities and function rooms remain secure and locked when not in use
• Maintain the Security Log Book and Incident Reports
• Investigate and report all allegations of theft, criminal damage and other incidents
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Liaise with Police in the absence of Security Team Leader
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations.

What Are We Looking for?

• A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of ND in any discipline
• Good physical condition
• At least two (2) years of law enforcement experience either on a Security Bureau or military training
• Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures
• Should be well versed in local law/government regulation
• Absolute discretion and confidentiality regarding sensitive information
• Positive attitude
• Good communication skills
• Good grooming standards
• Ability to work under pressure, keeping calm in emergency situations
• Ability to work on their own or in teams.

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Job Number: HOT07JO7
Location: Transcorp Hilton - Maitama, Abuja
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Shift: Day Job
Job Level: Team Member
Job: Call Center and Reservations

Job Description

• A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What Will I Be Doing?

• As a Reservation Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel.
• Reconcile all paymenys made twice on a shift and log .Supervise every payment made on every shift before 5pm
• A Reservations Sales Agent is responsible for offering excellent customer service, options, and other solutions to meet guest and customer needs.
• Convert, quickly, inquiries into contracted businesses and use of ONQ R&I for rate code interpretation on new SRPs twice on every shift
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards
• Able to multi-task and carry out other functions as assigned.

What Are We Looking for?

• A Reservations Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of Bachelor of Science Degree/HND Certificate. Additional Qualification is an added advantage.
• Good communication skills.
• Good Microsoft Excel, Word, PowerPoint and Outlook usage.
• Ability to efficiently use  Microsoft outlook in communicating with guests.
• Excellent grooming and Hotel/brand product knowledge.
• Experience in Room Reservations will serve as an advantage.
• Experience and knowledge of telephone handling and customer service will serve as added advantage
• A female that is less than 30 years of age.