Jobs at PalmPay

Test Development Engineer Responsibilities:

• Responsible for connecting payment channels and conducting channel routing testing in Africa, ensuring fast and high-quality delivery of product requirements
• Responsible for designing channel docking interface test cases and executing interface tests, configuring mock platforms, and conducting functional testing of channel business links
• Independently responsible for project testing, promoting the standardization of research and development processes, connecting cross-team products, and promoting project research and development, testing, and online work by developers
• Track and locate online issues, follow up on repairs and verification, and develop quality prevention strategies to promote and implement them
• Collaborate with local technical teams to use testing tools to improve channel access testing efficiency
• Managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing

Test Development Engineer Requirements:

• Bachelor's degree in computer science or related field, with at least 3 years of experience in internet testing and development
• Familiar with commonly used interface testing tools, such as JMeter, Charles, and Postman, and master the design method of interface test cases
• Able to read Java code, and understand HTTP/Dubo, mq, and web architecture.
• Prior experience in testing within the payment services industry.
• Strong self-directed, proactive, skilled in cross-team communication and coordination, with a professional spirit

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Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Assist customers with any queries they may have via calls, email, chat and/or social media
• Represent the brand in a professional and friendly manner
• Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
• Demonstrate ownership in documenting and resolving customer issues
• Ability to multi task on assigned tasks

Requirements:

• Bachelor’s degree or equivalent
• 0 - 1+ year(s) proven experience in supporting client success
• Excellent written and verbal communication skills
• Understanding of financial services and smartphone apps

Remuneration:

Basic Pay - N50,000

KPI - N20,000