Jobs at Shawali

Job Description

• Responsible for building positive interactions and relationships with customers and communicating across email, phone, and live chat with excellent clear and concise communication skills.
• Assist customer’s needs with product selection, order placement, replacement, returns, shipping and resolutions.
• Manage all online orders accurately track and report order progress, follow up and handle all customer queries
• Assist the marketing team as required with general administrative tasks and preparing the Campaign & Visual Merchandising collateral for stores.

Requirements

• Candidates should possess a Bachelor's Degree
• Minimum of 3 year’s experience in customer service for an e-commerce business, preferably a marketplace or consumer products
• Strong E-commerce background
• Quick learner with the ability to absorb information on our brand's history, product offerings and communications
• Outstanding written and verbal English communication skills, great phone etiquette and elevated speech
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
• Proven to be organized, methodical and rigorous.

Deadline: 14th May, 2023.

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Job Description

• Prepare sales plan with a road map to achieve planned business objective through identification and tapping new business opportunities; with profit responsibility.
• Explore new business opportunities and ventures for business growth.
• Manage the day- to-day operations of sales region gathering information, sharing inputs, encouraging team work and facilitating related professional work processes to achieve high performance standards.
• Make regular customer visits for sales development and facilitate customers for various projects and possiibilitiesto boost sales
• To develop new customer base and sustain existing business by periodic customer meeting, conducting various customer trials and managing effective customer intimacy.
• To prepare all applicable reports in time for accuracy and to ensure that they match the functional requirements, policies and standards.
• To offer technical advice to customers, drive sales and maintain strong customers’ interaction. You will understand the needs of the customers and provide advice and guidance accordingly.
• To do analysis of market performance of products and advise on the scope of improvement required in companys existing products line.
• To work on market development as per set goals and provide feedback from customers with regards to sales and marketing of concerned products.
• Guide the independent marketing managers and the virtual sales agents in opening new vendor accounts
• To perform other related duties or assignment as and when assigned.

Requirements

• B.Sc / HND in Marketing and or related discipline.
• 5 years Technical Sales Experience
• Record of meeting and exceeding targets
• Proficiency in Microsoft Office (Excel, Word and Power Point).
• Intuitive and insightful, particularly regarding human behavior.
• Great networking skills.
• Excellent written and verbal communication.
• Exceptional negotiation skills and excellent eye for detail.

Deadline: 13th May, 2023.

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Job Description

• Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
• Identifying promising prospects through cold-calling, networking, and customer referrals.
• Ensuring that all sales administration and customer service activities run smoothly.
• Providing overall guidance to newly-recruited Sales Representatives.
• Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
• Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers.
• Analyzing sales metrics to determine whether current sales strategies are effective.
• Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.

Requirements

• Bachelor's Degree in Business Management or Administration, Marketing, Communications, or related field is preferred.
• Certified Sales Professional (CSP) accreditation is advantageous.
• Proven sales management experience.
• Proficiency in all Microsoft Office applications as well as Customer Relationship Management (CRM) software.
• Expeience in the E-Commerce Industry is Preferred
• Strong negotiation and consultative sales skills.
• Excellent analytical and problem-solving skills.
• Outstanding organizational and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.