Jobs at Stresert Services Limited

StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Location: Benin

Job Summary

A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Candidates should possess OND qualification only.

Salary

Monthly Take Home– N65,000

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Our client, who is a group of Companies comprising oil and gas, construction, NGO and other subsidiaries is looking to hire a Group Head, Corporate Communication.

Job Summary

To lead the Group’s communications team and develop/implement internal and external communication strategies for the organization to ensure that unified, consistent, and positive messages define and promote the corporate identity and mission of all the businesses under the Group.

Duties and responsibilities

• Identifies and capitalizes on opportunities to promote and positively represent the Group through internal and external communication
• Develops and implements policies and procedures for communicating on behalf of the Group that represents the corporate identity, and promotes and supports the organizations mission.
• Oversees the workflow and work assignments of the communications team to ensure effective collaboration among team members and consistent, quality work.
• Drafts proposals for special communications projects; presents and promotes these projects to management.
• Seeks new methods and creative strategies to increase internal and external awareness of key events and changes in the organization including the launch of new products, special events, local and global community service, and other topics of interest.
• Engages with Executive Management and relevant parties (e.g. Consultants) to develop a unique brand identity that would be recognized by employees, customers, and the public at large
• Works with Executive Management to formulate a Brand & Corporate Communications strategy that will support the Group’s corporate goals and targets and drives its implementation
• Proposes, manages and controls the Brand & Corporate Communications budget
• Develops, obtains approval and implements programs and initiatives to promote the different brands nationally and internationally
• Liaises with external brand consultants on critical branding initiatives
• Advises management on issues related to the Group's corporate reputation and recommends appropriate responses/course of action
• Advises Executive Management on market indicators, product design, pricing, and product performance
• Coordinates new product launches (both internal and external)
• Monitors product distribution and consumer reactions through focus groups and market research
• Provides technical branding support and guidance in the organization of the Group’s public events (road shows, product launches, customer fora, etc.)
• Develops and implements appropriate research and monitoring programs to track the organization’s brand’s performance and recommend actions to address identified issues
• Makes informed decisions on brand development, supports new brand activities and ensures the brand values and culture are reflected accurately
• Liaises with Risk, Legal and Compliance personnel, to ensure the brand is registered for trademark and intellectual property rights where necessary and that this value is understood
• Ensures the marketing communications plan for the Group brands includes internal and external customers through strong stakeholder planning
• Oversees the design and production of marketing collateral and promotional programs e.g. adverts, online campaigns, corporate websites and liaises with the relevant suppliers to deliver them
• Provides support to the Human Capital department to develop and implement the employer branding strategies and associated programs
• Provides support to the Human Capital department to develop, explore options and execute the employee communications and engagement programs.
• Manages the consistent and accurate delivery of key business messages to defined audiences

Qualifications & Experience

• Minimum of 10 years of combined experience in the Marketing/Corporate Communications of a Group business and Marketing or Branding Agency with at least 4 years in a management role.
• Minimum of Bachelor’s Degree / HND in Business Administration, Marketing, Finance, Social Sciences, or any other relevant discipline. A relevant MBA/Master’s Degree with a specialist focus on Marketing is desirable
• Strong connection with media houses and other stakeholders in the industry

Skills

• Impeccable communication
• Corporate identity management
• Crisis management
• Company profiling
• Product design and branding
• Marketing communications
• Media relations
• Reputation management
• Events management
• Competencies
• Leadership
• Negotiation
• Communication (written, verbal and presentation)
• Relationship management
• Conflict management
• Key Performance Metrics (Performance Area & Performance Indicators)

Brand Perception:

• Independent market assessment of brand strength
• Positive employee ratings on brand perception (affiliation and advocacy)
• Positive external stakeholders’ ratings on brand affiliation
• Effectiveness of media relations
• Quality of public events and sponsorships
• Responsibility Initiatives
• Resource Management:
• Timeliness & Cost-effectiveness of budgets
• Variance between planned and actual budgets
• Ability to work within allocated Headcount

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StreSERT Service Limited - We are recruiting on behalf of our client to fill the position below:

Location: Ikeja

Job Summary:

The hired candidate will be in charge of managing finish goods product in the warehouse.

Duties and Responsibilities

• Reliably pull and process orders, logging items as required
• Accurately restock incoming items, logging items as required
• Check all incoming and outgoing orders for accuracy
• File requests for necessary items when stock is low
• Demonstrate commitment to all safety standards at all times
• Perform inventory control checks
• Work cooperatively with team members and supervisors
• Use equipment properly and maintain it as needed
• Keep the warehouse clean and organized
• Report any order discrepancies or issues to management ASAP

Requirements and Qualifications

• Qualification - OND in any social science.
• Warehouse work experience is a plus
• Basic computer skills for maintaining inventory logs and databases
• Good communication skills, both written and verbal

Salary 

Monthly Take Home– N43,000