Jobs at Stresert Services Limited

Job Summary

A Service Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• HND/BSC in any course with minimum of an Upper Credit
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Numeracy and data analytics skills
• Ability to multi-task, prioritize, and manage time effectively

Salary

• Monthly Take Home– N140,000     

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Job Summary

Enhance effectiveness by providing administrative management support i.e. letter writing, dealing with telephone and email enquiries, creating and maintaining filing systems, keeping diaries, arranging meetings and appointments and organising travel for line managers etc.

Detailed Summary

• Organizes work, route correspondence and initiate telecommunications.
• Maintains schedules by maintaining calendars for line manager; arranging meetings, conferences, teleconferences, and travel.
• Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Provides historical reference by utilizing filing and retrieval systems.
• Must be able to use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.
• Book rooms and conference facilities when the need arises.
• Liaise with staff in other departments and with external contacts.
• Organise and store paperwork, documents and computer-based information.
• Photocopying and printing various documents, sometimes on behalf of other colleagues.

Desired Skills, Qualification & Experience

• Administrative Writing Skills, Reporting Skills, Supply Management, Scheduling, Microsoft Office Skills, Professionalism, Confidentiality, Organization, Travel Logistics, Typing, Verbal Communication
• BSc/ HND in secretarial studies or related field.
• Must have carried out similar function with a minimum of three (3) years experience post NYSC.

Salary

• Monthly Take Home– N142, 000