Jobs at Stresert Services Limited

Our client is a wealth management company specializing in investment immigration, investment advisory, and insurance services.

The Relationship Management Executive (RME) / Relationship Manager (RM) is a key driver of business growth, responsible for:

•  Strategic business development through targeted acquisition, upselling, and cross-selling
• Building and nurturing robust relationships with prospective clients
• Creating compelling value propositions that drive interest and conversion
• Collaborating with engagement professionals to deliver seamless sales experiences
• Expanding existing relationships through tailored solutions and exceptional service

This critical role requires a results-driven professional who can initiate, develop, and maintain strong relationships, driving revenue growth and excellence in customer engagement. These individuals pursue prospective clients and create interest in our products well enough to elicit the desire for the prospects to visit our office where they meet with our engagement professionals who consummate the sale.

DUTIES & RESPONSIBILITIES

•  Identify and qualify potential customers through various channels, ensuring alignment with the target customer profile
• Build and maintain strong relationships with prospects, executing daily sales calls and maintaining regular contact
• Develop and deliver compelling sales presentations, tailoring them to address specific customer needs and concerns
• Schedule meetings, presentations, and demonstrations to showcase product offerings
• Stay up-to-date on product knowledge, features, benefits, and competitive advantages
• Report on sales performance and pipeline status, ensuring accurate records and documentation
• Participate in ongoing training programs to enhance sales skills and product knowledge
• Stay current with industry best practices, sales tools, and techniques
• Ensure compliance with company policies and industry regulations
• Address client enquiries and resolve queries, providing periodic reports as required
• Perform additional duties as assigned by the direct report

EDUCATION / EXPERIENCE

• Bachelor's degree (required) or Master's degree (preferred)
• At least 5 years of relevant work experience
• Proven track record of success in a related field

METHOD OF APPLICATION

go to method of application »

Our client is a wealth management company specializing in investment immigration, investment advisory, and insurance services.

JOB DESCRIPTION

A Service Manager (SM) is a professional who builds and maintains strong, long-term relationships with our clients, and partners to drive business growth, revenue, and customer satisfaction. Their primary goal is to understand customers' needs, provide tailored solutions, and foster trust, loyalty, and repeat business.
This role involves ensuring the smooth and efficient handling of client application processes (Document management). The Service Manager acts as the primary point of contact for clients, addressing inquiries and concerns while collaborating with internal teams to deliver exceptional service

DUTIES & RESPONSIBILITIES

• Act as a bridge between clients and the company, facilitating communication and ensuring smooth interactions.
• Carry out onboarding calls to new clients, guiding them through the application process, and supporting with challenging steps.
• Schedule appointments with clients to initiate the application process
• Carry out credit control functions with clients
• Arrange for 3rd party providers such medical doctors, NIN registration, IELTS Exams, Police clearance for PA and dependents including children living abroad or in boarding school
• Provide effective and efficient service delivery to clients
• Escalate and follow up on any delays or issues in the processing timeline, for prompt resolution
• Provide exceptional service that encourages clients to commit to the program and make timely payments
• Keep accurate and up-to-date record of all clients under management
• Implement service policies and procedures to enhance operational efficiency.
• Comply with company standards, processes and procedures.
• Maintain strong relationships with clients.
• Address client inquiries and resolve concerns related to their application.
• Ensure a high level of customer satisfaction by maintaining quality service standards.
• Provide periodic reports as required.
• Perform any other function as assigned by the direct report.

EDUCATION / EXPERIENCE

• A good first Degree
• Master's (an added advantage)
• Minimum of 10 years of professional experience in a relevant sector