Latest Job at MTN Nigeria

Description:

• Assist in dealing with tax issues relating to related party transactions, international or cross-border transactions, and transfer pricing documentation   and compliance.
• Review the tax impact of IFRS adjustments as they relate to the financials.
• Assist in informing or educating other divisions on tax-related issues through strategy documents, PPP, and capacity-building workshops.
• Proactively provide support in advising the business on recent tax laws and their impact on business operations.
• Maintain systems and strategies to ensure updated PPPs for CIT, PAYE, CGT, and VAT. This will include normal CIT, VAT on normal operations, VAT on   imported services, VAT on assets disposed, PAYE compliance, WHT on receivables and reimbursable expenses, as well as CGT on disposals.
• Assist in reviewing contracts and agreements for tax impacts.
• Provide support in dealing with external tax queries from MTN Group.
• Compute monthly and annual corporate tax and ensure proper provisioning
• Ensure balance sheet approach of deferred tax is reconciled with income statement approach
• Carryout Income Tax Variance Analysis Reports and Trends
• Coordinate tax aspect of Half year review, Hard close audit and full year statutory audit
• Assist in preparation of Board Papers Submission on tax related matters
• Provide Tax schedules and Group Tax Reports
• Tax Review of Company Budget, Business Plan and Quarterly Forecast
• File income and transfer pricing returns
• Supervise dealing with external tax queries from FIRS, SBIRs and Vendors
• Reconcile tax-related general ledger accounts and assist the Manager Direct Tax with special projects as required.
• Keep record of all tax transactions and related balance sheet activity for tax and audit purposes.
• Ensure adherence to business intentions and guidelines. E.g. the five year accounting presentation format.                                                                         

Education:

• First degree in any related discipline 
• Possession of a professional accounting/Tax qualification e.g., ACCA, ACA, ACIT
• Fluent in English

Experience:

• 3 – 7 years’ experience including:
• Experience in tax compliance and administration
• Experience in tax audits
• Experience working in a medium-sized organization

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Mission:

• To promote the MTN brand and deliver on the monthly sales target and other expectations as required by the Sales & Distribution division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SIM Registration Acquisition Agents.

Description:

• Ensure an increase in sales, activations, and product penetration by ensuring brand visibility within assigned territory.
• Review channel operations and stock levels and ensure proper stock management in the channel in order to meet customer demands.
• Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and increased product knowledge, as well as identify developmental opportunities for team members.
• Oversee and coordinate all technical activities and the activities of team members, and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
• Provide procedural and policy guidance to team members and other operational staff and communicate service standards to ensure that targets are achieved.
• Work with other units/departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
• Education:
• A first degree (B.Sc. or HND) in any Social Science degree or related discipline
• Fluent in English

Experience:

• 3 - 7 years’ experience including:
• Experience using data mining tools
• Telecoms experience would be an added advantage

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Mission

• To operationalize and implement MTNN’s regional operations strategy within the regional environment and ensure that regional sales targets and service levels are achieved.
• To drive compliance and enhance MTNN’s corporate image and reputation by driving/championing the External Management Stakeholder Strategy. 

Description

• Identify and implement innovative, disciplined, and continuously improving business processes and systems in the region
• Evaluate need and recommend opportunities for business development and expansion in the region
• Review and evaluate regional performance on a continuing basis and provide direction for modification of systems and/or implementation of new systems
• Establish processes/standards and evaluation of systems and technologies with regards to customer experience
• Anticipate and effectively deal with issues that could enhance the region's opportunities or adversely impact business results
• Proactively identify, evaluate, mitigate and report on compliance, regulatory and reputational risks across the region  
• Regularly monitor and review resources of the region ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions
• Develop annual regional budgets (OPEX and CAPEX) and provide firm budget management to maintain costs and reduce loss from regional operations
• Assess resource requirements for the region, guide and influence the long term financial view of the organization provide input into the overall business planning
• Drive effective execution of regional operational and business plans consistent with the vision, mission,core values and strategic plan of MTNN, and coordinate resources to ensure their proper execution
• Liaise with marketing division to drive key brand propositions within the regions
• Communicate MTNN value propositions  to regional markets via appropriate media
• Implement Government Relations Strategy for the region in alignment with MTN Nigeria’s business direction to guarantee license to operate and business sustainability
• Establish and maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN. Furthermore, maintain positive relationships with local, state and federal government representatives, community leaders, and other external stakeholders as necessary in the overall management of the region to ensure harmonious relations are maintained.
• Participate in relevant stakeholder forums aimed at developing/reviewing policies/statutory laws – ensure MTN’s views are appropriately represented. 
• Coordinate liaison between staff in the region and ensure effective information and resource sharing to achieve desired objectives.
• Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the region Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules
• Coach and train regional team members to ensure the understanding of the objectives and goals of the region. Drive awareness of the set targets/requirements and regularly review their training needs
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit

Education:

• First  degree in related  discipline
• Possession of a post graduate degree in a relevant discipline will be an added advantage
• Fluent in English and language of country preferable

Experience:

• Minimum 12 years working experience which includes:
• Senior management track record of 3 years or more
• 3 years’ experience  in relevant industry/sector (FMCG/Telecommunications/Retail Banking/service industry context)
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies

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Mission:

Support the execution of the data strategy and ensure alignment with the overall Group Data Srategy, leveraging internal and external partnerships.

Description:

• Network and build solid relationships with internal units and relevant third parties (e.g., strategic investors, technical and financial partners, business consultants, etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Develop a work implementation plan, ensuring it is in alignment with the business strategy of the segment.
• Work with Mass Market Segment Manager, Business Intelligence and Customer Value Management (CVM) teams to analyze customer needs and aspirations and draw relevant insights for the development of compelling data propositions across segments.
• Work with Mass Manager, Product Managers, CVM, Business Intelligence, Research, Sales, Technical teams and Customer Relations to ensure service levels, product experiences, and user experiences match agreed specifications.
• Ensure the successful launch of data propositions with oversight of go-to-market activities.
• Position MTN’s data propositions as best-in-class and best-in-market; bring MTN's data propositions to the forefront of available distribution channels to increase overall sales volumes.
• Drive uptake of data in the Mass Market segments and design strategies to ensure high ARPU contributions from data across Mass Market segment
• Provide input into business cases for proposed data propositions.
• Create data proposition requirements documents to facilitate implementation, including market requirement documents, descriptions, cases, storyboards, and data flow diagrams.
• Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries regarding data propositions.
• Track revenue growth for data products.
• Evaluate the viability of identified partnering opportunities for complementary third-party products to broaden the company’s data product portfolio.
• For technical data products, collaborate closely with technical design and implementation teams to communicate promotional frameworks, understand the impact these requirements have on the product architecture and design, and adjust requirements as appropriate to optimize return on investment.
• Oversee the design, development, and implementation of business and operational tools and processes related to data propositions.

Education:

• First degree in Marketing, Economics, Engineering or a related field.
• Industry certification(s) and/or post-graduate or professional qualification(s) in a related field (an added advantage)
• Fluent in English language

Experience:

• 3 – 7 years of experience, which includes
• Minimum of 3 years’ experience in telecom product/proposition development, testing, and launch.
• At least 2 years’ experience in proposition support.
• At least 2 years’ experience in project management.
• At least a year's experience in telecom marketing strategy development and execution.
• A good understanding of IS systems, mobile telecommunication networks, and mobile applications.
• A good understanding of the mobile device ecosystem.

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Description:

• Design, direct and ensure Cost-effective solutions and innovative approach to network planning is maintained.
• Produce detailed microwave link engineering design using Pathloss planning tool. 
• Plan and design Fiber infrastructure route and connectivity plan using google earth and AutoCAD planning tool.
• Produce detailed integration (L2, L3) and IPDCN plans for optical multiplexer and aggregation Nodes. 
• Produce detailed synchronization plan for last mile links/sites.
• Produce detailed IP networking plan and LLD.
• Ensure IP plans are optimally assigned by continuously re-dimensioning IP Clusters and spheres in line with MTN PPP.
• Ensure optimal utilization and management of MTN Microwave Frequency channels and IP Compatible Nodes.  
• Provide transmission engineering support and information timely and accurately. 
• Ensure that accurate scope of work is issued to contractors to the satisfaction of all stakeholders. 
• Ensure Links and Nodes meet international & MTNN performance standards from capacity utilization and performance point of view.
• Optimize and manage transmission capacity end to end across the access network.
• Topology network designs (architecture) and capacity dimensioning. 
• Develop work Authorization that contains accurate and relevant information.
• Analyze and determine the type of equipment to be used for transmission purposes.
• Resolve transmission failure and problems attributable to planning.
• Ensure availability of updated information on the Live and Planned Transmission Networks.
• Ensure customer insight management & engagement (traditional & new business)
• Conduct LOS Survey and TSS for new and existing BTS site and Enterprise Client locations within assigned region of responsibility
• Ensure value is created through effective stakeholder management
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.  
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education:

• First degree in Computer Science / Electrical Engineering or related discipline
• Cisco Certification to Professional Level required with a bias in Security
• CCIE certification would be an added advantage 
• Fluent in English

Experience:

• 3 - 7 years’ experience in an area of specialisation; with experience working with a team
• Experience working in a medium  organization 
• Experience with Transmission 
• Experience in Electrical radio engineering, microwave radio transmission at high frequencies and fibre optic transmission networks
• Experience in connectivity, route planning, IP planning technologies, topology, logical networks.

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Mission:

• To implement, monitor and report on customer connection, usage and retention initiatives to drive achievement of business objectives for market segment of the consumer market.
• Provide relevant and up to date information to aid proper decision making with the authority limits of the Brand Manager.

Description:

• Provide input into the development of marketing plan that plays a role in effective product development, launch and quality adoption within the segment
• Support quarterly marketing plans for the High Value segment (focusing on customer growth, revenue and ARPU stimulation)
• Support the Manager HV Segment in the execution of the Segment’s strategy
• Monitor projects and ensure they are delivered to budget and on time
• Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
• Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
• Maintain and build brand strength through advertising, media and any other marketing means, managing relationship with key media agencies on a daily basis.
• Ensure market penetration, growth and profitability through effective implementation of HV and segment strategies
• Manage and coordinate brand promotion, product launch and re-launch from end-to-end
• Manage relationship with Finance and ensure funds are available for projects in line with budget
• Liaise with the Brand and communication team to define effective channels for communicating defined/approved initiatives aimed at creating awareness 
• Liaise with Product team to provide update on the development/revamp of initiatives and acquisition frameworks for the High Value Segment

Education:

• First degree in any related discipline 
• Fluent in English 

Experience:

3 - 7 years’ experience including:

• Minimum of 3 years’ experience in segment management 
• Excellent understanding of customer behavior
• Experience in Marketing plans, advertising materials and product life cycle monitoring
• Experience in Telecommunications Industry/tech

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Description

• Ensure that new business requirements have gone through the pipeline for analysis and design for subsequent implementation. 
• Organize regular engagement with vendor to review improvement areas for all APIs exposed internally and externally.
• Provide MMIL availability of 99.8%.
• Ensure all API exposed are optimized regularly to improve response time <1s.
• Ensure tracking of response times from all APIs called to advise on improvement.
• Maintain detailed documentation of all architectural designs, configurations and implementations done for every integration requirement.
• Ensure the set up and testing of redundancy once a year for Key microservices.
• Demonstrate and perform internal test automation, load and performance testing, security testing, application monitoring, and internal acceptance testing.
• Ensure automation of monitoring and proactive identification and resolution of issues by embedding ML in error analysis. 
• Ensure all solutions deployed and tested with its resilience to potential security threats. Ensure adoption of security by design.
• Measure and provide set KPIs on microservice stability to improve service delivery and business agility.
• Ensure all applications are developed in such a way that they are scalable, flexible and cloud ready.
• Ensure each solution supports ad-hoc reporting capabilities and statistics of transactions and API calls.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Electrical/Electronics, Computer Engineering or related discipline
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• 5 years of managing development teams.
• 5 years of managing high demand pipeline in Telecom environment.
• 7 years of direct software development experience in integration and writing of APIs.

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Mission:

Responsible for ensuring accurate input and maintenance of employee data and records, monitoring employee information on the Human Capital Management (HCM) system and performing database management tasks.

Description:

• Responsible for organizing employee information through Oracle HCM & Oracle Identity Management.
• Responsible for the maintenance of the HR systems and support day-to-day operation.  
• Assist in problem resolution and provide expertise when appropriate. 
• Generate HCM monthly/weekly reports and create reports as needed.
• Collect, input and maintain accurate employee records.
• Liaise with payroll staff on the timely collection, input and maintenance of required data for payroll processing.
• Participate in HCM projects to include development of business processes and procedures for collection, input and maintenance of employee records.
• Assist in administering HCM training for employees and ensure end-user documentation are provided for HCM to HR and business end users.
• Assist employees in resolving issues on HCM during quarterly Check-in conversations (Game Plan)
• Deal with diverse employee enquiries across the business and ensure prompt resolution of queries pertaining to HCM.
• Provide employees’ information when required for business needs by stakeholders.

Education:

• First degree in any relevant discipline
• Fluent in English

Experience:

1 – 3 years of experience which includes:

• Experience working in a small to medium-sized organization.
• Familiarity with HRIS or HCM software would be advantageous.
• Strong attention to detail
• Ability to handle confidential information with discretion 

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Description

• Provide digital support for internal campaigns and key business initiatives.
• Develop and deploy effective multi-platform/multi-stakeholder messaging via digital channels.
• Collaborate with relevant stakeholders to ensure enterprise-wide intranet (SHARE) is an effective business communication tool as well as dynamic collaboration and internal bonding platform which complies with corporate identity guidelines. 
• Ensure the smooth running of digital channels in the corporate section of the MTN website.
• Ensure smooth running of all MTN Nigeria’s internal digital and communication channels including: 
• Various secondary portals/content management systems, 
• Online publishing platforms and the staff radio platform
• Digital screens in all locations 
• Understanding of approved MTNN Communication Code and group-wide corporate identity guidelines and their application to digital communication materials.
• Provide key digital communication support to business units as well as key business-wide initiatives.
• Interface with creative and digital content consultants to deploy an integrated communications and engagement strategy to positively influence internal stakeholder perception.
• Develop engaging and effective digital communication campaigns to drive understanding and buy-in among critical stakeholders. 
• Identify and leverage internal assets towards reduction in production costs in line with MTNN Value Creation Philosophy.

Education:

• First degree in any relevant discipline 
• Fluent in English

Experience:

3 - 7 years’ experience which includes:

• Minimum of 3 years’ experience in corporate communications, digital specialization; content development for varied audiences 
• Experience working in a medium to large organization  
• Excellent graphic design, video editing skills and an understanding of radio broadcasting 
• Knowledge of evolving, contemporary digital communication tools and techniques
• Good knowledge of scripting languages such as HTML, CSS, JavaScript, content management systems, etc.
• Hands-on experience using relevant software such as the Adobe Creative Cloud Suite, Sketch up, CorelDraw, Cinema 4D etc. 
• Sound understanding of UX (User Experience) principles

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Description

• Provide leadership and advice on broadband billing operations and set standards for related activities, as well as establish the resources to meet customer care services. 
• Develop strategies for effective customer care services in line with the goals and objectives of MTNN.
• Develop plans in support of defined broadband billing operations and/or related customer care strategies, identify business resource requirements and propose budget for the department.
• Monitor and review departmental plans to ensure the effectiveness of the strategies developed and related activities are in alignment with the objectives of the department and MTNN.
• Oversee the management of billing operations, review related trends and develop approaches to enhancing services and improving customer care services and experience.
• Maximize operational performance by providing adequate resources, ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
• Manage overall quality of billing operations, handling billing complaints, investigating customer complaints and developing solutions to enhance MTNN’s services to customers.
• Develop and maintain a dispute management and escalation process including the filing disputes when billing errors are identified and tracking disputes through resolution within specified time period.  
• Monitor financial performance of various telecommunications services related vendors as it relates to contract rates and budgeted cost models.
• Track and ensure disputes are documented and accessible for reference by authorized users.
• Manage and lead the strategic implementation of the service operations in line with MTN business strategy
• Increase operational efficiency and effectiveness in broadband Support Operations
• Implement effective support and experience operations
• Recommend new strategies in customer management according to best practice
• Ensure effective quality assurance and service management across all areas

Education:

• First degree in Business Management, Financial Management, Accountancy or any Social Science Course or any related discipline
• Master’s in Business Administration advantageous
• Fluent in English

Experience:

• 6 - 13 years relevant work experience including:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous
• 4 years of management experience in a customer-oriented service environment.
• Experience in managing service level agreements, process and service improvements and billing systems