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MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Description
- Oversee the regular and preventive maintenance of MTNN fleet equipment and supervise skilled fleet mechanics.
- Maintain/manage vehicle licensing, vehicle renewals, vehicle fleet in terms of safety, statutory registrations, repairs, servicing, etc. and maintain cordial relationship with related service providers in line with approved policies and procedures.
- Follow up with approved mechanical workshops on servicing and repairs of MTNN vehicles (boats, cars and motor cycles).
- Review information/data on maintenance and fueling costs of each vehicle on a monthly basis to determine efficiency and/or abuse of vehicles.
- Recruit drivers and monitor feedback on their performance as well as develop and maintain database of all MTNN vehicles assigned to staff to whom, vehicles allocated to visitors and consultants, fleet maintenance and costs of fuel consumption as well as other tool-of-trade vehicles and their use within the regions.
- Maintain fuel records of vehicles in the region to check and prevent fraud and ensure optimal usage.
- Review and approve payment for overtime hours of drivers, helpline operators and dispatchers.
- Conduct monthly inspection of fleet activities within the region, generate fleet report and reconcile invoices from vendors to ensure proper accountability/accuracy.
- Liaise with law enforcement agencies e.g. Nigerian Police, LASTMA, and Road safety, on all fleet related issues within the region.
Education:
- First degree in Transport Studies or any other Social Science discipline
- Fluent in English
Experience:
- 3 – 7 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium organization
- Experience in people management, especially managing a large number of semi-skilled persons.
- Experience in relating directly with regulatory authorities (Police, Immigrations, Road Traffic regulatory authorities.)
- Some experience in protocol related service is also desirable
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Mission:
- Manage the propositions and go-to-market portfolio to profitably satisfy customer needs and aspirations
- Support the achievement of MTN’s overall vision of leadership in the Nigerian ICT space through above-the-curve commercial execution of campaigns.
Description:
- Design a go-to-market strategy for high-value and mobile financial services propositions.
- Design, develop, document, implement, and measure a clear, well-defined proposition go-to-market strategy (building on the products and services roadmap from the High Value and Mobile Financial Services segment).
- Responsible for the development of a channel/distribution strategy in conjunction with sales and distribution and customer awareness by having end-to-end accountability for their commercial delivery into the market.
- Work with Segment Managers and Business Intelligence team to analyze customer needs, feedback from the market, and aspirations and draw relevant insights for the implementation of propositions for the high-value and mobile financial services segments.
- Ensure the successful launch of high-value and mobile financial services propositions and drive 360-degree go-to-market execution above and through the line.
- Position MTN’s high-value and mobile financial services propositions are best-in-class and best-in-market and bring MTN’s high-value and mobile financial services products to the forefront of available distribution channels to increase overall service adoption and ARPU contribution.
- Provide go-to-market input into business cases for proposed high-value and mobile financial services propositions.
- Working with master brand and media units to develop and execute communication strategies for high-value and mobile financial services products in terms of advertising and deployments.
- Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to MTN’s high-value and mobile financial services propositions.
- Develop a strategic marketing plan for the regions to achieve business objectives for newly launched propositions, promotions, and services.
- Evaluate the viability of identified partnering opportunities for complementary third-party products to broaden the company’s high-value and mobile financial services offerings portfolio as inputs from the market.
- Collaborate with proposition owners to communicate product features and benefits and to adjust requirements as appropriate to optimize return on investment based on market feedback.
- Oversee the design, development, and implementation of business/operational go-to-market tools and processes related to high-value and mobile financial services offerings.
- Collaborate with segment/proposition managers to develop attractive propositions and go-to-market packages for high-value and mobile financial services offerings.
- Define and clearly communicate the ‘why,’ ‘what,' and ‘when’ of propositions to the marketplace in collaboration with the segment manager through internal communications, customer relations, sales and distribution channels, regional operations, and all relevant ATL and BTL agencies in alignment with MTN's marketing strategy.
- Strategic Partnerships with MTNN leadership team to drive awareness of expected behaviors and the impact of non-compliance on bottom-line results and company image and reputation
- Network and build solid relationships with internal units and relevant third parties (e.g., strategic investors, technical and financial partners, business consultants, etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Education:
- First degree in a related field
- Possession of an MBA will be an advantage.
- Fluent in English
Experience:
6–13 years’ experience, which includes:
- Minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others.
- Experience working in a medium- to large organization
- Experience managing product promotions
- Experience in collaborating with and influencing both internal and external stakeholders
- A good understanding of systems, networks, mobile telecoms, and mobile applications
- Project management experience in telecommunications marketing or consulting will be an advantage.
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Mission:
Management and coordination of end to end (wholesale and retail) international roaming and IDD activities with respect to services offered by MTNN and her Roaming partner and Carriers.
Description:
- Ensuring that international roaming operations are compliant with all GSMA requirements and regulations
- Review processes for roaming and IDD especially as relates to functions outside of job control
- Manage incidents related to international roaming & IDD (RAP files, fraud events, customer complaints)
- Analyze and manage wholesale negotiation, roaming footprint and implementations according to the agreed strategy, roadmaps, and priorities.
- Collaborate with YCRH to expand roaming footprint to improve outbound roaming experience and increase inbound roamer traffic to MTN Nigeria
- Establish, manage, and develop relations with Roaming Partners, Roaming Hubs, carriers etc.
- Review Partner Roaming Agreement changes and the business response thereof. Ensure involvement of stake holders such as Billing, Finance, Revenue Assurance and Networks to enable appropriate response.
- Manage roaming testing by partner networks and follow up issuance and receipt of TCC and CLL.
- Manage inventory of Roaming and roaming document updates.
- Support troubleshooting for roaming setup, timely update of MTNN International roaming documentation and coordinate commercial launch and manage stakeholder expectations on roaming.
- Serve internal and external customers and provide solutions to improve roaming experience.
- Act as cross-functional link between different internal departments within MTN and external 3rd party organizations.
- Manage and coordinate efforts, inputs, and outputs from cross functional departments with regards to international roaming.
- Network and build solid relationships with internal units and relevant third parties (e.g. roaming hubs, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
- Analyze, manage and negotiate commercial roaming agreements and IOT discount agreements with reference to GSMA roaming guidelines
- Validate wholesale cost through proper interpretation of roaming contracts for settlement of discount roaming agreements.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Manages and develop wholesale roaming services in line with regulation, technology change and VRS strategy.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education:
- First degree in any related discipline
- Fluent in English
Experience:
6 -13 years’ experience including:
- Minimum of 6 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium to large organization.
- Experience in international roaming management.
- Experience in IREG, TADIG and roaming financial analysis.
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Mission:
- Responsible for coordinating day to day wholesale roaming and IDD activities and interface with cross functional units.
- Assist in monitoring the implementation of all roaming agreements and ensure roaming issues are resolved within agreed timelines.
Description:
- Acts as primary point of contact for daily operational issues.
- Acts as primary point of contact to/for international roaming partners regarding to contractual or escalation issue.
- Continuously monitors and handle incidents related to wholesale roaming operations (RAP files, fraud events, customer complaints).
- Ensure commercial launch of roaming in line with agreed date of Roaming Partnership.
- Coordinate roaming testing by roaming hubs, partner networks and follow up issuance and receipt of TCC and CLL.
- Carry out inventory of Roaming Test SIMs and roaming document updates.
- Execute the SIM Card exchange process between MTN and its roaming partners/Hubs.
- Interpret roaming contract as negotiated and prepared by the Roaming Hub.
- Support internal customers and provide solutions to improve roaming experience.
- Draw up safeguards to ensure tariff application and TAPIN and TAPOUT are as contracted via standard AA.14 or via bilateral DIOT agreements.
- Coordinate external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales.
Education:
- First degree in any related discipline
- Fluent in English
Experience:
3 -7 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium-sized organization
- Experience on international roaming
- Experience in reviewing records. E.g. Auditing, record vetting etc.
- Business or financial awareness on roaming and International monetary exchange.
- Experience in customer relations/communications
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Description
- Evaluate banks and ensure regulatory compliance (e.g. CBN, NOTAP).
- Collate information on economic conditions, the financial climate, and changes in corporate requirements.
- Prepare management reports on market, competitor and general intelligence that impact the business.
- Provide support to the business units requiring assistance in Treasury matters.
- Maintain Treasury records and audit trail in strict compliance to MTNN policies and procedures.
- Implement Treasury policies, processes, and procedures and tools for corporate cash management.
- Report year end audit as relates to Treasury.
- Query and verify all General Ledger balances relating to bank accounts.
- Monitor cash sweeps from the various sub accounts to main accounts plus other transfers.
- Carry out ratio analysis on banks, collate and analyze data on risk ratings and exposure limits, cash movements, exchange rate movements, bank charges, interest rates, lending rates, placements etc.
- Collate daily bank indicative quotes for investment placements to aid investment decisions made by Treasury.
- Ensure that payments, repayments, interest payments and underwriting fees are effected as per mandate.
Ensure that escalated compliance issues and complaints relating to the Banking SLA are followed up and feedback communicated to customer
Education:
- First degree in Accounting, Economics or any other related discipline
- Part qualification/membership in a professional accounting association (ACA, ACCA, ACMA)
- Fluent in English
Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium organization
- Experience in Financial Environment in treasury, banking or in FMCG environment.
- Familiarity with good accounting practices and the Nigerian policy environment.
- Extensive bank reconciliation experience
- Up-to-Date knowledge of the money and capital markets
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Description
- Escalate and route customer issues to the relevant process operators.
- Perform necessary system transactions related to customer request.
- Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
- Maintain Integrity of managing subscriber data/information.
- Identify and report on customer impacting trends.
- Generate periodic reports and other ad-hoc reports as requested by team lead.
- Educate customer on use of products and services.
- Enlighten and educate customers on new products and initiatives within MTN.
- Document actions taken to resolve client problems.
- Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
- Follow through on customer queries ensuring prompt resolution and feedback.
Education:
- First degree in any relevant discipline
- Fluent in English
Experience:
3 - 7 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium-sized organization
- Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)
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Mission:
Lead strategic initiatives, analyze industry trends, and translate problem statements into solutions, identifying growth opportunities, and addressing macro-economic and competitive landscape changes.
Description:
- Analyze business performance data, market insights, and financial forecasts to identify areas for continuous improvement.
- Lead the strategic planning process, including the formulation of long-term objectives, key strategies, and action plans.
- Translate business goals into actionable initiatives, ensuring alignment with industry trends, customer needs, and the competitive landscape.
- Drive the implementation and monitoring of strategic initiatives to ensure timely execution and the achievement of desired outcomes.
- Evaluate competition, market disruptions, regulatory changes, and industry dynamics to proactively inform the positioning of the company and decision-making.
- Lead diagnostics and problem-solving workshops, applying economic and business principles and recognizing the intricacies of complex problems to develop innovative solutions driven by or supported by data.
- Maintain rigorous analytical and data synthesis skills; in particular, develop decision support models to guide strategy and key operational decisions.
- Identify strategic risks and develop risk mitigation strategies to ensure business continuity.
- Evaluate the successes and failures of internal consulting initiatives through rigorous post-implementation evaluation.
- Produce deliverables – including market profiles/assessments, presentations, business plans, etc.
- Translate discussions and decisions into effective presentations (tailored to the audience and purpose).
- Conduct a comprehensive market analysis to identify emerging trends, customer preferences, and opportunities for growth.
- Manage cross-functional projects across functions.
- Cultivate external alliances, partnerships, and industry collaborations to drive innovation and capitalize on growth opportunities.
- Ensure that internal stakeholders are kept informed of the results of the implementation of strategic initiatives.
- Develop internal consulting competencies within Strategy and innovation.
- Coach and mentor others within the team to ensure capacity-building.
Education:
- A first degree in Business Administration, Economics, or a related field (a master's degree is preferred)
- Possession of a project management certification is advantageous.
- Fluent in English
Experience:
9–17 years of work experience, which includes:
- Management track record of 3 years or more
- Minimum 5 years experience working in a global or multinational management consultancy (understanding emerging markets) advantageous
- Proven experience in strategic planning and creating strategy documents
- Track record of driving strategic initiatives and delivering results
- Understanding of the mobile telecoms industry and emerging trends
- Understanding of the financial services industry is advantageous.
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Mission:
- To provide comprehensive assistance in project and programme initiation, planning, execution, control, and closure to facilitate IS project-related activities.
- Description:
- Assist in compiling the project and program charter, including the project scope, problem statement, and goal statement.
- Assist with project planning in line with the recommended tool sets.
- Track project and program activities and compliance with planning guidelines and project plans.
- Co-ordinate input and maintains plans throughout the project life cycle.
- Gather project and program status and assist in providing up-to-date information on all projects (where applicable) to the project manager.
- Track and monitor identified risks and proactively escalate risks in accordance with related escalation rules (where applicable) and procedures.
- Measure progress per work stream and team member against weekly targets and deliverables.
- Schedule and track quality assurance reviews and assist with formal project success reviews.
- Organize and facilitate project meetings, sessions, and workshops, and document minutes of project meetings, weekly reports, or any other reports identified as relevant to the project.
- Prepare and circulate project status update reports.
- Assist with negotiating and administering supplier contracts and service level agreements, and build good working and professional relationships with suppliers and subcontractors.
Education:
- First degree in any related discipline
- Fluent in English
Experience:
3–7 years’ experience in an area of specialization,
- Experience working with others
- Experience working in a medium- to large organization
Method of Application
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