Latest Jobs at Ecobank Nigeria

Job Description

This role reports directly to the Head, Digital Sales & Engagement and is crucial to achieving the business objectives of the Consumer Banking business at Ecobank Nigeria.

The priority of the content creator is to produce high-quality outputs to engage prospective customers of Ecobank via digital channels. The content creator will update existing material, generate original work, and identify new ways to reach consumers. S/he will adhere to brand guidelines while finding new styles for expressing our messages. The content creator focuses on appealing to consumers' interests by creating engaging material. Ultimately, an exceptional content creator will promote collaboration between internal stakeholders to ensure consistency in our company's outputs.

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Job Description

The Head, Digital Sales & Acquisition is responsible for driving the sale of digital products and deepening the adoption of digital channels for newly acquired customers as well as pushing the last mile delivery of sustainable capabilities around funds transfers, card-enabled mobile transactions, and other emerging payments along the customer journey/lifecycle.

The position is responsible for developing and execution of a digital go-to-market and sales strategy for the last mile delivery of our products and services, revenue growth, efficiency improvement and overall business process management as it affects Digital Sales & Acquisition via our digital channels including the Xpress Point app. 

The Head, Digital Sales & Acquisition is expected to play a critical role in:

• Optimizing our operating model for digital acquisition in line with market and growth opportunities
• Ensuring a unique customer experience for prospective customers seeking our services via digital channels
• Positioning the Xpress Point App and other digital acquisition channels as the core driver for client onboarding, fulfilment, servicing, and relationship management
• Working closely with in-country stakeholders to drive onboarding, adoption, and overall digital penetration.

This position is responsible for implementation and execution of the digital sales strategy, last-mile delivery of our products and services, revenue generation, efficiency improvement and overall sales excellence.

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Job Description

The Sales Manager for Agency Banking supports Business Head, Consumer Banking in driving key retail alliances and partnerships to grow our distribution network through Agency Banking in the region of deployment. This role coordinates direct field sales and acquisition of agents as well as mandatory agents monitoring nationwide to drive the projected transactions volumes and values. This role also supports increased adoption of our digital channels all through the customer journey/ lifecycle.

This position is responsible for leadership, strategy execution, products and services development, revenue generation, efficiency improvement and overall business process management as it affects Agency Banking within the region of deployment.

As part of the new Ecobank strategy to position Agency Banking and Merchant Services as the primary cost-effective model for clients interaction, the Sales Manager for Agency Banking is expected toplay a critical role to:

• Build and improve the positioning ofthe agency channels as a core of our physical distribution to drive CASA and business revenues
• Develop andoptimize the Agency Channels operating model in line with market and growth opportunities
• Acquire and manage quality agents, merchants and customers on the Ecobank payment platform, based on standard documentation from the potential client in line with regulatory requirement.
• Identify and examine business needs of clients and determine timely and effective solutions to business functions and process management of the framework for nationwide agency network monitoring
• Entrench a unique customer experience on agency channels for consumer customers
• Have oversight over the technology applications that drive agency banking operations
• Optimize opportunities to positively disrupt the status quo in the marketplace
• Position agency banking as the core driver for clients onboarding, fulfilment, servicing and relationship management

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KEY RESPONSIBILITITIES

• Ensure the achievement of all the Performance Metrics for all Skillsets and Channels in the CC.
• Support and drive relationships with Consumer, Commercial and Corporate business stakeholders in ensuring their business requirements are fulfilled in the Contact Centre.
• Deliver cost efficiency, ensuring that the CC operate within the agreed cost limits.
• Act as Subject Matter Expert (SME) and project leadership on Contact Centre solution implementations.
• Standardisation and Improvements of processes to reduce customer pain and improve customer experience. 
• Stakeholder management of internal customers to whom services will be provided.
• Ensure compliance and operational excellence in the development, review and management of the centres processes and resources. 
• Provide strong, credible, visible and senior leadership and ensure that staff understand the strategic direction of Ecobank Nigeria and the Group.
• Ensure disaster recovery and business continuity plans are in place, are effective and are practiced.
• Monitor quality and operational effectiveness of the Contact Centre.
• Provide timely, accurate and complete reports on the performance of the Contact Centre, including operations and projects.
• Drive knowledge acquisition through training and learning programs in the Contact Centre.
• Tactically focus on ensuring strategic initiatives are successfully implemented, documented and evaluated regularly in the Contact Centre