Latest Jobs at eHealth4everyone

Purpose of the position 

• The Associate Manager, Human Resources, is responsible for supporting the HR Manager in planning and executing all HR operations for eHA staff.
• S/he performs HR related duties at the professional level and serves as a strategic partner with HR Manager in aligning business objectives with employees and management.
• They will be responsible for global talent acquisition, workforce planning and development.

What you’ll do
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned:

• Ensure strategic leadership in the planning, organization, coordination of all HR functions and activities.
• Collaborate with the team on HR strategy and approach that aligns with organizational values, culture, mission and values.
• Manages all aspects of hiring for open positions upon request, including developing job descriptions, recruiting, managing interview and selection processes, negotiations, and onboarding.
• Provide guidance and direction to functional managers, general staff and groups, understanding their HR related needs which may include recruitments, trainings, employee relations, performance management etc. and ensure adherence to eHealth Africa policies and procedures.
• Identify and analyzes staff development and career support needs and designs programmes to meet identified needs.
• Ensure continuous development, improvement and administration of human resource policies and procedures that improved and shaped organizational culture
• Develop staffing strategies through forecasting and talent gap analysis of current and future human resources’ needs.
• Lead HR processes such as talent development, succession planning, career development, performance assessments, onboarding, culture and engagement initiatives that drive a high performing team.
• Provide leadership and insight to ensure compliance with in and out country employment-related laws and regulations.
• Administers various human resources plans and procedures for all company personnel.  
• Plans, organizes and supports all activities of the HR department.
• Evaluates reports, decisions, and results of the department in relation to established goals.
• Recommends new approaches, policies, and procedures to effect continual improvements in the efficiency of department and services performed.
• Prepares and administers all human resources budgets and reports.  
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Provides the required suppport in supervising members of the HR team.
• Responsible for employee relations strategies, ensuring consistent interpretation and implementation of policies and procedures throughout the organization.
• Provides support in employee relations and coaching to management and staff.  
• Provides support in managing the human resources information system through efficient and accurate data accumulation, processing and retrieval.
• Determines business information reporting needs and ensures data integrity and timely reporting.  
• Knows current labor supply and complement of the available labor force.
• Develops contract terms for new hires, promotions, transfers.  
• Designs, develops, implements, and monitors all organization employee compensation and benefits policies, practices, and programs.  
• Supports the company for any unemployment claims.
• Maintains and coordinates employee recognition programs.
• Provides recruitment support by reviewing applications and interviews applicants to match experience with specific job-related requirements.
• Oversees payroll of eHA staff in conjunction with the designated Human Resources and Finance staff.
• Supports the performance management processes.
• Keeps the organization in compliance with governmental regulations.  
• Adheres to Policies and Procedures.
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who you are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:

• B.Sc. and a master’s degree in a related field. A professional certification is necessary.
• Minimum of 8 years relevant experience, at least 2 years in a managerial role NGO experience is an added advantage.
• A minimum of 6 years experience in advance talent acquisition and management as well as workforce planning strategies.
• Ability to speak French, German or other foreign languages is desirable.
• Proficiency in labor laws and regulations.
• Exhibit skill to develop and design Strategic objectives and clear direction for the entire department.
• Excellent relationship management, goal and result oriented.
• Strong leadership skills that include the ability to build effective teams, ability to motivate others, delegation, and timely/quality decision-making.
• Entrepreneurial spirit, positive attitude, high energy.
• Experience working with global operations and multiple worksite locations.
• Ability to lead a team and foster a productive teamwork environment.
• Coaching and mentoring team members, including providing timely and meaningful feedback.
• In depth knowledge of compensation, benefits, HR systems, employment law and compliance, global mobility. 
• Experience in Performance Management Systems and Learning.
• Experience in developing Learning and Development Structure / Initiatives.
• Experience supporting diversity; Ability to take charge and motivate; Detail-oriented; Adaptable to swift program changes; Strong coaching skills ; Proactive problem-solving; 
• Ability to travel, domestic and international, in support of project requirements.
• Proficiency working with ATS software and Google Drive (especially across organizational projects).
• English is the spoken and written language.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organizations.

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Purpose of the position 

• The Senior Coordinator, Human Resources administers various human resources services, policies and programs.
• S/he serves as a strategic partner, aligning business objectives with employees and management.
• They ensure compliance with employment laws, promotes organizational culture, and facilitates HR processes to enhance employee performance and development.

What you’ll do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.

• Administers various human resources plans and procedures in the functional areas of employee relations, human resources information systems, training, recruitment, compensation and other programs as assigned.
• Ensures compliance with employment laws and regulations.
• Maintains and ensures the security of all employee records.  
• Ensures consistent interpretation and implementation of policies and procedures and provides HR insight and coaching to managers and employees, involving the HR Manager as needed. 
• Carries out investigations. Conducts employee exit interviews. Works on various employee relations projects.
• Coordinates the Performance Management Program with business units and employees for 30/60/90 day appraisals.
• Attends performance appraisal meetings with employees and business unit leaders.
• Maintains and processes accurate employee information on computerized Human Resources Information Systems (HRIS).  Analyses, implements and maintains the HRIS system including security and upgrades. Serves as the liaison for HRIS users and provides training to staff on the HRIS system. Prepares a variety of reports and statistical summaries on employee information.
• Assists in the Learning and Development programs and provides required support in developing an organizational wide framework. 
• Assists Recruiter with recruiting, testing, interviewing and reviewing the qualifications of prospective employees, either recommending, rejecting or referring applicants possessing satisfactory qualifications to hiring managers for further consideration.
• Provides organizational wide talent management support.
• Knows current labor supply and complement of available labor force.  
• Checks references of candidates or evaluates reference checks performed by subordinates.  May be authorized to make an offer of employment. 
• Must be capable of evaluation of technical qualifications of the candidate, since much of work is performed in the field.  
• Must be thoroughly familiar with equal employment opportunity regulations and the organization's affirmative action program. 
• Assists with annual update of the organization’s compensation plan; rewrites job descriptions as necessary; reviews and analyses salary surveys.
• Presents a professional demeanor at all times. 
• Approaches others in a tactful manner. 
• Reacts well under pressure. 
• Treats others with respect and consideration, regardless of their status or position. 
• Accepts responsibility for own actions. 
• Follows through on commitments.
• Participates in and promotes a positive, supportive, cooperative team environment.
• Attends and participates in staff meetings, training classes and supervision.
• Adheres to Policies and Procedures.
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who you are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

• Bachelor's degree from college or university in Business, Human Resources or a related field. Master’s degree is an added advantage.
• Minimum of five years of professional experience with three years of NGO experience
• A minimum of 6 years experience in advance talent acquisition and management as well as workforce planning strategies
• Experience in managing learning and development processes and/or training programs is desirable
• Ability to speak French, German or other foreign languages is desirable
• Proficiency in labor laws and regulations
• Intermediate policy development skills and performance management skills
• Outstanding interpersonal communication skills, including a proven ability to maintain constructive relationships with colleagues and partners, both in-person and virtually.
• Ability to be adaptable, results-oriented, and positive in a changing work environment.
• Excellent analytical and problem-solving skills.
• Outstanding organizational skills and attention to detail.
• Must have an entrepreneurial spirit, positive attitude, high energy.
• Must be able to work as an individual contributor and as a member of a team.
• Proven ability to work with diverse and large teams and to foster a positive working environment with local and international stakeholders.

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Purpose of the position 

• The Coordinator, Helpdesk serves as the IT reference coordinator to provide assistance to company users of company- or client-provided information resources technology.
• The position coordinates basic user technical training and remediation activities, oversees the activities of agents at the help desk and ensures all pending tickets are attended to in a timely manner.
• The position conducts needs assessments, evaluates support currently being offered, and develops approaches to enhance company capabilities for user support. 
• The Coordinator, help desk will work with our IT team on a wide range of projects such as network and hardware configurations, hardware and software deployment as well as with other functions teams to ensure smooth running of the organization's day-to-day operations.

What you'll do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Respond to IT Help Desk service calls, providing technical assistance for personal computer and printer issues; troubleshoot and resolve problems.
• Generate and assign tracking system tickets to Help Desk Engineers when necessary, follow up on problem resolution, and close tickets.
• Manage the lifecycle of all help desk tickets, identify and track trends, monitor customer service satisfaction, and prepare related reports.
• Supervise help desk support staff, including prioritizing and assigning work, conducting performance management, and addressing employee relations.
• Research hardware and software pricing, obtain quotes, and make purchase recommendations in line with IT operating standards.
• Oversee inventory management for all computer-related assets, ensuring compliance with vendor contractual terms.
• Maintain and update user documentation and FAQs to assist with common issues and provide guidance for users.
• Develop and implement training programs for staff on new technologies and software applications.
• Analyze help desk performance metrics to identify areas for improvement and implement corrective actions as necessary.
• Collaborate with IT team members on network and hardware configurations, software deployment, and other IT projects to ensure smooth operations.
• Ensure that all support processes align with established ITIL standards and best practices.
• Participate in the planning and execution of IT initiatives and upgrades, ensuring minimal disruption to services.
• Maintain professional relationships with vendors and suppliers to facilitate effective service delivery and support.
• Act as a liaison between users and the IT team to communicate user needs and technical issues effectively.
• Stay current with industry trends and emerging technologies to ensure that the help desk remains effective and efficient.

Who you are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

• Minimum of a degree in Computer Science, Computer Engineering, Software Technology, or other related field or equivalent years of education and work experience or any related field.
• 4+ years of working experience in Networking/Network Administration, preferably in an NGO or an equivalent combination of education and experience.
• In-depth knowledge of Network protocols, Software/Hardware, and Firewall Administration.
• At least two years experience in supervisory roles.
• Experience building and managing large development organizations to deliver enterprise-scale software application projects that are innovative, timely, well-planned, cost-effective, and based on sound IT principles is required.
• A strong technical background and capability to understand the complete RITE Solution Suite landscape including data, integration, applications, and infrastructure is required.
• Knowledge and expertise in the development of software using different technologies, delivery models, processes, and controls.
• Ability to assess and learn new technology quickly.
• The capability to adapt to rapidly changing business requirements is required.
• Experience with business rules management systems and decision engines is a plus.
• Deep technical knowledge of databases, distributed networks, modern programming language such as Java, device integration, security, and application integration technologies
• Strong analytical thinking, problem-solving, and organizational skills, with attention to detail.
• Proven ability to successfully handle multiple projects and meet critical deadlines.
• Experience with technology systems, informatics and strategic planning.
• Demonstrated executive/managerial skills, including experience managing complex programs.
• Demonstrated ability to manage complex budgets, develop staff, and work with executive management on both short and long term strategic planning.
• Knowledge of technology project management
• Strong leadership skills that include the ability to build effective teams, ability to motivate others, delegate, and make timely/quality decisions
• Training and presentation experience is preferred.
• Able to communicate by various modes such as verbally in-person, Mobile phone, pager, and direct connect/radio.
• Excellent interpersonal communication skills, organizational skills, and great attention to detail. Must be able to work as a member of a team and possess good problem-solving skills.
• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills.
• Advanced computer skills, including Google Drive, Microsoft Windows, and Microsoft Office Suite.
• Proficiency in working within specialized software utilized in program

Language Ability:

• English is the spoken and written language.
• Ability to read, analyze, proof and edit documents, and interpret general business periodicals, professional journals, or government regulations.
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public.

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Purpose of the position 

• An internal auditor is responsible for keeping the employer accountable for internal company procedures and industry rules.
• Their duties include studying accounting records, preparing compliance reports, and supervising company workflows.
• The Chief Internal Auditor is responsible for eHA’s compliance processes, finance evaluation, risk management at all eHA entities, and internal audit functions in affiliated offices across the globe and ensuring compliance with statutory regulations. 
• The Chief Internal Auditor will be responsible for contributing to the design and implementation of audit processes, procedures, and methodologies, developing and monitoring a customized audit program, including planning and performing operational audits to ensure compliance with applicable local, state, and federal regulations, corporate standards, and generally accepted internal audit standards.

What you’ll do 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Prepare and execute scheduled audits, including planning, preparation, execution, reporting, and follow-up in accordance with accepted standards.
• Develop & customize audit scopes, including assigning internal controls and risk exposure across business units and processes areas.
• Perform various aspects of the execution of risk-based operational audits to assess the effectiveness & efficiency of organizational workflows, identifying opportunities for improvement.
• Document all information pertaining to audit results, including findings, opportunities, and observations.
• Lead special audits, investigations and ad-hoc projects, providing recommendations to mitigate risks & enhance compliance.
• Follow up with management on remedial action.
• Prepare Audit and Executive Summary reports.
• Promote value and recommendations, including efficiency and cost-saving opportunities.
• Communicate audit findings & recommendations to management and stakeholders clearly & effectively, ensuring accountability and timely remediation of risks.
• Evaluate the overall efficiency and effectiveness of internal controls and risk areas in compliance with applicable processes and standards.
• Demonstrate high standards of conduct and ethics, as well as the ability to use appropriate judgment and discretion.
• Assist with implementing audit tools to improve audit efficiencies.
• Create, revise, and document Internal Audit policies and procedures.
• Create, revise, and submit the Internal Audit Charter and Audit Plan to Management for approval as needed.
• Coordinate and conduct special audits, investigations, and/or ad-hoc projects with minimal supervision and direction.
• Provide leadership for the audit team, ensuring a high level of professional development, performance & ethical standards.
• Mentor junior roles to foster a collaborative environment that encourages learning, innovation & adherence to best practices in auditing.
• Collaborate with cross-functional teams to ensure internal processes & risk management strategies are aligned with business objectives.
• Leverage new technologies such as data analytics & automation to enhance audit processes & provide more robust insights into organizational performance.
• Monitor industry trends & emerging risks, ensuring that the audit function remains forward-thinking & capable of addressing new challenges.
• Perform other duties as assigned.

Who You Are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:

• Excellent interpersonal and communication skills, both written and oral.
• Experience in the presentation and argumentation of working results.
• Excellent in teamwork, creativity and structured working manner.
• Capability to empathize rapidly and unprepared into new processes, identify risks, and derive proposals to limit the risks.
• Distinct willingness to learn.
• Self-motivated with the ability to work independently and balance workload to complete multiple assignments within time constraints.
• Demonstrates initiative, innovation, and drive for results.
• Ability to apply analytical and interpretive skills to problem-solving, strong attention to detail, and organizational skills.
• Flexibility, ability to work under pressure, and high self-motivation.
• Ability to demonstrate strong general knowledge of financial services, consumer lending, and regulatory requirements.
• Ability to understand and test internal management controls and translate feasible procedural policies and guidelines.
• Ability to incorporate large amounts of data and establish corporate standards for efficiency, accuracy, and security.
• Strong computer skills; Proficient with Microsoft Word, Excel, PowerPoint, Outlook or/and Google Docs, worksheets, presentation, etc.

Minimum Required Qualifications 

• Ten years of internal auditing experience with progressive leadership experiences required.
• Bachelor's degree in accounting, finance, business administration, or the social scene. MBA or a Master’s degree is an added advantage.
• Proficient with standard concepts, procedures, protocols, and methodologies within the auditor field.
• Professional certification of ACCA,CPA, CIA, CISA, ICAN or equivalent experience.
• Strong understanding of regulating frameworks, internal controls & risk management strategies.
• Team-oriented, effectively interacts with peers, management, and other internal customers.
• Good understanding, comprehension, and ability to articulate auditing and accounting concepts.
• Zero tolerance for fraud and corruption.
• Efficient time management and organizational skills with the ability to multitask.