Latest Jobs at Flour Mills of Nigeria Plc

Purpose of the Job

• Responsible for executing the work plan and programs of call center operations in adherence to defined policies and guidelines.

The Job

• Assist in ensuring optimal utilization of CRM systems and tools in the call Centre operations.
• Lead team meetings and present reports for effective decision making to drive improvement.
• Assist in monitoring compliance to defined service levels within the call Centre.
• Assist in ensuring prompt, complete and satisfactory resolution/feedback on queries.
• Monitor team performance to ensure efficiency in call handling and customer service delivery
• Handle customer complaints, provide appropriate solutions and alternatives within the set time limit.
• Analyze call center data and prepare management report.
• Evaluate staff effectiveness and performance annually or on an at-need basis.

Qualification and Experience

• Candidates should possess a B.Sc / HND preferably in the field of numerate Science, Business Admin, Engineering.
• 3-5 years’ relevant experience with manufacturing industry and telecom industry.

The Person Must:

• Have strong communication and interpersonal skills.
• Possess strong capacity to handle stress problem solving abilities and decision making prowess.
• Have strong leadership ability and presentation skills.
• Ability to multitask, prioritize and manage time effectively.
• Be familiar with CRM systems and packages.

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Purpose of the Job

• Managing maintenance planning activities to enhance productivity, ensure asset reliability, and optimize the integration of resources.

The Job

• Develop, maintain, and continuously improve preventive maintenance programs to maximize equipment reliability.
• Schedule all planned maintenance and remedial work orders, ensuring optimal allocation of resources.
• Plan parts, materials, and labor for short-term and long-term preventive maintenance.
• Utilize CMMS/EAM systems effectively, adhering to OEM recommended maintenance standards.
• Coordinate planning and scheduling meetings, fostering effective communication between maintenance and operations teams.
• Support lean manufacturing goals, TPM, TQM, and other asset reliability programs.
• Conduct FMEA on critical equipment to refine maintenance strategies.

Qualifications and Experience

• Candidates should possess a B.Sc / HND in Mechanical, Electrical Engineering or any related field
• NSE, COREN, CMRP membership with relevant professional bodies
• 5 years’ cognate experience.

The Person Must:

• Possess excellent written and verbal communication skills.
• Inventory management skills to ensure necessary part and materials are available.
• Planning and organizational skills to schedule and coordinate maintenance activities.
• Project management skills to oversee maintenance projects.
• Excellent analytical and time management skills to identify and prioritize maintenance needs.
• Be proficient with Microsoft office suite or related software.

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Job Summary

• FMN is an equal employment opportunity company and will under no circumstance request applicants to pay money or give any personal items of monetary value to our company or any agency.

Job Description

• To manage maintenance planning activities and in turn improve productivity, asset reliability and effective integration of Man, Machines, Methods and Money.

Job Responsibilties

• Develop, maintain, and improve continuously preventive maintenance program.
• Schedule all planned maintenance and remedial work.
• Plan parts, materials, and labour for short- and long-term preventative maintenance.
• Configure and drive CMMS/EAM usage with the OEM recommended maintenance as a minimum.
• Coordinate planning and scheduling meetings to ensure effective communication between maintenance and operations.
• Support business initiatives on lean manufacturing goals, waste elimination, TPM, TQM and other asset reliability programs.
• Prepare reports, analyse data and make recommendations for improving and solving maintenance related problems
• Conducts FMEA on most critical equipment.

Job Qualifications

• BSC/HND in mechanical, electrical engineering or any related field
• NSE, COREN, CMRP membership with relevant professional bodies. 
• 5 years cognate experience with at least 3 years in active maintenance planning.

Requirements:

• Possess excellent written and verbal communication skills.
• Inventory management skills to ensure necessary part and materials are available.
• Planning and organizational skills to schedule and coordinate maintenance activities.
• Project management skills to oversee maintenance projects.
• Excellent analytical and time management skills to identify and prioritize maintenance needs.
• Be proficient with Microsoft office suite or related software.