Latest Jobs at Green Africa

Qualifications

• BSC or HND degree in any related field
• Exceptional Communication and Interpersonal skills
• Great attention to details and a result driven approach
• Excellent conflict management skills
• Resilience to prioritize tasks and complete them in a high-pressure environment

Job role

• Handling inbound and outbound calls
• Providing information about Green Africa's products and services
• Resolving gCustomers complaints and issues effectively
• Maintaining accurate and detailed records of gCustomers interaction and transaction
• Following communication scripts and procedures to ensure consistency and quality of service
• Identifying and escalating issues to the appropriate channels for resolution
• Staying updated with product knowledge, company policies and industry trends to provide accurate information to gCustomers

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Qualifications

• Bachelor’s degree in Computer Science, Engineering or other technical discipline is required
• At least 10 years relevant working experience
• Working knowledge of a wide range of data center and Network technologies including LAN, WAN, Firewalls (Sophos and Cisco), Fibre Optics, VPN Networks
• Experience with Avionics and other Airline commercial and operational software will be an advantage
• Experience in back-end development (C#, python, or java) would be an added advantage
• Excellent written and oral communication skills
• Proven ability to multi-task and operate in a dynamic enterprise environment
• Strong negotiating and relationship management skills are essential
• Excellent time management, planning, and organizational skills

Job role

• Designing and Managing of extensive enterprise WAN and LAN Networks
• Responsible for server installation, maintenance, and administration (Linux and Windows)
• Implementing and managing of Avionics, commercial and operations infrastructure both software and hardware
• Configuring, implementing, and managing backup strategy for all IT applications, Cloud Infrastructure (Azure, AWS) and Centralized Security Infrastructure
• Monitoring internal and external threats to Green Africa
• Producing, reviewing, and amending Company Policies and Standard Operating Procedures relating to IT Infrastructure
• Implementing and managing of SSL infrastructure (certificates issuance and configuration)
• Management of Green Africa’s data storage infrastructure and database (SQL, Online/Offline Datastores)
• Evaluating and deploying new services and functions as needed
• Administration of DNS
• Ensuring all IT infrastructure designs are up to date
• And any other tasks assigned by the Director of IT and Innovation