Latest Jobs at IpNX Nigeria Limited

Purpose of the Job

• Improve SLAs with customers by reducing MTTR, and enhancing overall service delivery.

Key Deliverables:

• Restore service failures within specified timeframes for Corporate and Retail Customers.
• Implement and integrate new projects promptly.
• Communicate incident management updates into the OTRS Application.
• Conduct preventive maintenance on network nodes/segments.
• Engage in presale engineering activities, including bid document preparation.
• Manage and submit weekly support status reports.
• Provide backend support for integrating new customers into the network.
• Ensure timely delivery and completion of assigned projects.
• Draft project implementation plans for new projects.
• Manage pre-installation procedures and actual installation, integration, and maintenance of microwave radio links.
• Maintain inventory to prevent stock-outs of tools and materials.

Demonstrate (Key Competencies):

• Technical Site Survey on fiber & microwave radio platforms.
• Implementation and integration of new projects.
• FTTH implementation and troubleshooting.
• Collaboration with related departments, partners, and vendors for network performance.
• Evaluation of user needs, systems, and new technologies for effective communication and transmission systems.
• Research and evaluation of network/systems, performance capacity, and compatibility with existing systems.
• Installation, configuration, maintenance, and support of network equipment and operating systems.

Educational Qualifications & Functional Skills

• Academic: BEng in Computer Engineering, BEng in Electrical Electronics, or any IT-related degree (2.2/Upper Credit Minimum).
• Professional: CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional).

Functional Skills:

• Customer-centric and stakeholder management.
• LAN/WAN network design and implementation.
• Analytical problem-solving skills.
• Interpersonal skills with customers, vendors, and team members.
• Knowledge of routing protocols (EIGRP, BGP, OSPF, RIP).
• Installation and configuration of core network devices.
• Use of network monitoring/optimization devices.
• Understanding of base station power supply architecture.
• Hands-on experience with IP Routing, MPLS, QOS, VPN, DMVPN.
• Knowledge and experience with network security (IPSec Firewalls).
• Experience with OSPF and BGP.
• Experience with wireless Point-to-Point and Point-to-Multipoint technologies.
• Strong telecommunication transmission skills (Optical and wireless).
• IP Network Troubleshooting.
• Excellent customer interface, analytical, and presentation skills.
• Ability to follow multiple simultaneous projects to completion.
• Experience in the telecommunications industry for at least 2 years.

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Purpose of the Job

• Manage and grow business relationships in Kano, focusing on strategic solutions and the development of existing clients.

Deliverables Expected:

• Maintain leadership within key accounts.
• Develop and implement marketing strategies.
• Interact with key decision-makers.
• Provide annual plan for increasing share of wallet.
• Develop a deep understanding of client priorities.
• Implement effective account strategies.
• Maintain knowledge of competing products/services.
• Maintain relevant data and information for key accounts.
• Ensure profitable sales volume and meet strategic objectives.
• Co-ordinate with teams for excellent service delivery.
• Collaborate with Customer Care and Resource Management teams.
• Define project scope and work on project specifications.
• Identify and develop target list of vertical markets.
• Prepare pricing documentation for products/services.
• Develop cross-selling relationships within assigned accounts.
• Collate and manage industry data for analytics.
• Provide necessary sales reports, budgets, and market analysis.
• Drive business opportunities and lead database analysis.
• Drive the understanding of customer needs.
• Provide support to account teams and work with internal departments.
• Maintain and develop a prospective client and stakeholder network.
• Develop integrated marketing strategies and tactical plans.
• Generate and drive insight for internal and client audiences.
• Enable customers to meet corporate goals and revenue targets.
• Understand and lead the client's account planning cycle.
• Grow and develop existing framework accounts.
• Provide strategic CSR thought leadership.
• Influence cross-functional internal partners.
• Represent the business at conferences and exhibitions.
• Accurately report relevant market information.
• Drive and participate in meetings and contribute ideas.
• Understand industry trends and conduct competitor analysis.
• Drive business engagements and high-level meetings.
• Drive revenue opportunities within each client's portfolio.
• Research customer wants and needs and provide solutions.
• Conceive, organize, and implement sales strategies.
• Ensure financial strategies align with client objectives.
• Handle client inquiries and resolve complaints effectively.
• Build and maintain productive business relationships.
• Achieve budget targets for specific accounts.
• Deliver new business growth and maximize revenue generation.
• Maintain knowledge of new products and services.
• Consistently achieve sales targets and revenue goals.
• Lead new business pitches and onboard new clients.
• Convert leads and obtain necessary documentation.
• Ensure regular follow-up and customer satisfaction.
• Comply with regulatory policies and control procedures.
• Achieve performance targets and identify business opportunities.

Educational Qualifications & Functional Skills

• Bachelor's Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2/Upper Credit).
• Ability to penetrate accounts and meet with stakeholders.
• Strong analytical and problem-solving skills.
• Excellent research, PowerPoint, and Excel capabilities.
• Impeccable analytical and business judgment.

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Purpose of the Job (Brief)

• Provide first-level off-site technical support for all ipNX services, including Voice, Data connectivity, Internet services, Wimax services, etc. Consistently deliver a high level of excellent customer service and support, ensuring customer satisfaction.

Key Responsibilities (Deliverables)

• Incident Management (First Call Resolution)
• Manage service request life-cycle: receive, log, and take ownership of all general service requests, progressing to resolution.
• Respond to faults, providing timely, complete, and accurate resolution to customer inquiries via email, phone, or web calls.
• Monitor and escalate based on SLAs, coordinating with other teams as necessary to resolve customer issues within contracted SLAs.
• Proactively monitor all ipNX-owned and installed network elements in corporate customers’ premises.
• Ensure prompt response to inbound calls and emails.
• Follow up on unresolved complaints/open tickets to closure.
• Timely escalation/feedback to relevant units.
• Liaise with clients on updates of progress on service requests and incidents reports.
• Prepare technical reports.
• Produce periodic error-free service reports.
• Generate outage, fault, and utilization reports, along with cause analysis/reason for outage reports.

Educational Qualifications & Functional Skills

• B.Sc / B.Eng in Computer Science/Computer Engineering/Electrical-Electronics Engineering (2.2/Upper Credit at minimum).
• CCNA, CCNP (Desired).
• Strong telecommunications, IP design skills, and in-depth knowledge of IP Networks.
• Excellent business communication skills, both verbal and written.
• Work Experience:
• Hands-on experience with IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• Excellent customer interface, analytical, and presentation skills

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Job Description

• Implement the company’s policies and guidelines with regards to Inventory management process while supporting regional
• operations’ needs
• Ensure completeness in all deliveries to the region with real time documentation of same.
• Coordinate all daily requisitions from user departments following the guidelines in fulfilling the orders received through PARIC
• Liaise with the Head for stock replenishment based on the material requirement plan for the region
• Document all daily transactions, post same on SUN Application.
• Prepare weekly, monthly, quarterly and yearly Inventory management report.
• Perform cyclic stock checks and quarterly Stock count for proper stock accountability for the region
• Coordinate the end of year stock count for the region
• Prepare and send to Headquarter a list of faulty equipment for repair and liaise with Headquarter for directive on same on a quarterly basi

Educational Qualifications & Functional Skills

• B.Sc / HND in Social or Management Sciences or related field
• Minimum of 3 years in inventory mgt
• Documentation skills
• Inventory Management skills
• Professional Qualification in Supply Management (added advantage
• Basic understanding of Inventory Management

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Job Description

• The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.
• Corporate Customers: Restore service failures within 3 hours of its occurrence - Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.
• Retail Customers: Restore service failures within 12 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents. Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fiber break-fix MTTR.
• Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O&M Unit.
• Ensure weekly support status reports are done and submitted timely for review.
• Activate FOS Customer requests within 3 days of signup.
• Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Educational Qualifications & Functional Skills:
Academic:

• University Degree in Telecoms, Engineering, or Applied Sciences.

Experience:

• At least 3 years in the telecommunications industry, with experience in Fiber network deployments and outside plant maintenance.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long-distance fiber optic infrastructure.
• Sound knowledge of telecom industry best practices, norms, and technical requirements with regard to fiber & civil work maintenance.
• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages, i.e., fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
• Capable of understanding fiber network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate "As-Is" status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools, including a good working knowledge of Microsoft Project.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members, and the local community.

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Job Description

• The Project Supervisor will be directly responsible for and actively involved in project execution planning, monitoring and control, stakeholders' engagement, and risk averting, in an effective manner that ensures projects are delivered to time, quality, and scope.
• The role will typically involve everyday visits to project sites to ensure project objectives are not compromised and where necessary, guide the contractor to solve complex installation problems.
• The project supervisor is also responsible for final integration & commissioning of service terminals (GPON or P2P) within acceptable loss levels and submitting test reports required for service fulfillment and maintenance operations.
• Effective planning of P2P and GPON Fiber Projects
• Provide daily project work plan and activity reports to team lead/data analyst, every day, throughout the duration of the project.
• Provide prompt updates on issues/challenges that may impact project delivery dates.
• Sign out and move materials to project site, in a timely manner.
• Review quality of materials supplied to site by contractor (e.g. PVC, HDPE, GI pipes, iron rods, etc.) and ensure they meet ipNX standards. Reject sub-standard materials and escalate back to your Team Lead.
• Enforce compliance with work methods and other deployment guidelines within Estates & MTUs.
• Actively monitor civil works (trenching/ducting, hand-holes construction, pole planting, cabinet installation).
• Actively supervise cable pulling/MST box installation, splicing and termination.
• Ensure compliance with all safety regulations in line with SHE standards, e.g., working at heights, working around power lines, working in greenfield environments, working around underground utilities, working at night, etc.
• Provide daily/regular activity reports to Estate/Facility Manager in a timely manner and manage issues proactively.
• Maintain a healthy relationship with Estate/Facility Manager, residents/customers and other key stakeholders.
• Ensure a healthy relationship between project team & key stakeholders (e.g. EM/FM, residents, customers, property owners, area boys, etc.).
• Validate, submit & track variations until approval.
• Validate and track milestone payments until approval.
• Ensure project snags are cleared before hand-over/audit.
• Submit kick-off meeting reports, milestone reports, MST or P2P splice reports, OTDR trace test and hand-over reports.
• All reports must be submitted 24 hrs after activity/task completion.
• Attend all project meetings – weekly review meetings, on-site kick-off meetings, divisional meetings, customer triggered meetings, emergency meetings.
• Actively participate & lead project hand-over/audit exercise.
• Proactively engage stakeholders to mitigate escalations that may stall/delay project speed.
• Provide support to other team members or units where necessary, or as instructed by your team lead or unit head.

Educational Qualifications & Functional Skills
Academic:

• University Degree in Telecoms, Engineering or Applied Sciences. Certifications in Fibre Optic Cabling, CFOT or FOA will be an added advantage. Certifications in HSE Grade III will be an added advantage.

Functional Skills:

• Proficient use of fiber test tools e.g. OTDR, power meter & Light source, VFL.
• Proficient use of design software e.g. AutoCAD, Visio/GIS tools, etc.
• Proficient use of basic data analytics software, e.g. Excel, Word, Google live sheets.
• Excellent Communication Skills (Written & Oral).
• Sound knowledge of telecom industry best practices with regard to fiber & civil installation.
• An inherent culture of documentation – daily project activity reports, As-built drawings, splice reports, OTDR trace reports, project milestone/completion reports.

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Job Description

• Site Survey and Design
• Conduct Site surveys for study and planning of new FTTH deployment.
• Prepare Low Level Design of Civil and Fiber Infrastructure for Optical Distribution Network (ODN) deployment to cover future demands.
• FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route Selection, fiber Management and Fiber Link
• Power Budgeting.
• Prepare detailed FTTH design drawings including duct layouts and cabling layouts.
• Preparation of BoM for FTTH OSP projects.
• Preparation of High Level project scope description.
• Preparation of fiber cabling plan and splice plans for FTTH projects.
• Review of as-built drawings with FTTH roll-out team to ensure conformity with original design.
• Planning and site selection of Central Offices
• Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors.
• Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings.
• Conduct joint surveys with project team to resolve variation and change in scope issues.
• Revise designs and BOMs and send in the documents for variation or scope change approval
• Accuracy of OSP design (measured by level of modification by Team lead required on the design before final submission to Head, Network Services Business Unit).
• Accuracy of Bill of Materials within tolerance limits.
• The percentage of time site surveys are done within schedule without un-necessary re-visits.
• Accuracy of High level Descriptions (measured by level of modification required after submission to Team Lead)
• Accuracy of Fibre Splice Plans

Educational Qualifications & Functional Skills

• HND in Electrical / Electronics / Computer Engineering / Computer Science, Information Systems.
• However, field experience for Non- science or engineering backgrounds can be considered.
• Experience using CAD (Autocad, Visio) and Microsoft office software.
• Excellent communication skill.
• Analytical and problem solving skills.
• Prioritizing work.
• Generating & maintaining accurate records.
• Outside Plant Fibre experience – site surveys, fibre laying, splicing, termination, troubleshooting.
• Ability to use fibre tools e.g optical power metre, light source and OTDR.