Latest Jobs at LSG Sky Chefs Things Remembered Services FZE

Job Description

• The job incumbent is responsible for mise en place, quality preparation, dish out and presentation of food to the highest culinary standards set by the Company and specifications set by the airlines.

Food Preparation and Service:

• Ensure food is prepared in line with standard recipe cards
• Preparation lists are completed in a timely manner
• Mise en place to be completed as outlined in the kitchen operation handbook
• Finished plates served in line with guidelines set out in the standard recipe cards
• Meals are served within reasonable timeframes

Food Safety, Storage and Hygiene:

• Receive and store all food as outlined by company and airlines
• Always portion, plate and serve food according to hygiene and safety principles and procedures in a time efficient manner
• Ensure no cross contamination occurs within the kitchen
• Ensure kitchen is cleaned at the end of service periods
• Report any shortages in stock to appropriate employees
• Maintain good personal hygiene at all times
• Maintain a clean workstation at all times

Customer Service:

• Greet and provide a high level of customer service to members, guests, visitors and fellow employees
• Effectively manage all complaints

Compliance:

• Adhere to all CCP’s and CP’s
• Adhere to all company safety principles and guidelines
• Maintain confidentiality on the company’s business affairs at all times
• Adhere to the weekly staff rota and ensuring punctuality
• Adhere to all staff and company policies
• Actively participate in training related to role

Communication:

• Provide and facilitate effective co-ordination and communication between all of the catering areas
• Attend all required meetings when and where required
• Provide accurate and timely information when and where required
• Communicate courteously
• Accuracy and compliance to recipe cards
• Wait times are within reasonable limits
• Nil stock outs; par levels maintained
• Personal cleanliness and Hygiene
• Clean and arranged workspace
• Positive feedback and good interactions with employees and guests
• Prompt and accurate reports on all accidents and related incidents
• Punctuality at work and attendance of all required meetings
• Adherence to all staff and company policies
• Effective communication with employees and customers
• Maintain confidentiality of all company and employee information

Knowledge, Skills and Experience
Competencies:

• A minimum of Catering / Culinary Certificate
• 1-3 years business experience in a well-planned kitchen in a structured organization
• Experience in hotel catering and / restaurants is a must
• Knowledge and experience of air flight catering is desirable
• Good understanding of catering principles and regulations
• Communication skills, customer orientation
• Intercultural sensitivity
• Fluency in English.
• Effective communication
• Good interpersonal skills
• Customer focus and delivering expectations
• Teamwork orientation
• Task focus and methodological work approach
• Compliance.

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Job Description

• We are seeking an experienced Lounge Manager with exceptional operational and managerial skills to oversee the day-to-day operations of our lounge.
• The successful candidate will ensure the delivery of high-quality service to our esteemed customers.

Requirements

• Bachelor's degree in Business Administration or related field. A Master's degree will be an added advantage.
• Proven track record of success in the hospitality industry with experience in high-end guest service. Previous airport lounge experience is desirable.
• Proficiency in French is advantageous.
• Strong computer literacy.
• Excellent interpersonal and communication skills, capable of interacting effectively with diverse individuals.
• Problem-solving abilities.
• Outstanding time management and organizational skills.
• Ability to lead, motivate, and inspire a diverse team with fairness and empathy.
• Demonstrated ownership and commitment to achieving growth.
• Results-oriented mindset.

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Job Description

• The Lounge Waitress reports to the Lounge Manager. The incumbent will be responsible for uplifting the dining experience for customers.
• Your duties and responsibilities will include; greeting and serving customers in a warm manner, providing detailed information on menus, and multi-tasking various front-of-the-house duties.

Duties and Responsibilities

• Provide excellent customer service to guests.
• Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates.
• Prepare tables by setting up linens, silverware and glasses.
• Inform customers about the day’s specials.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders.
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food and drink orders to customers.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy dining area.
• Follow all relevant health department regulations.
• Assist in keeping the restaurant clean and safe.
• Report to the lounge on time and in proper uniform.

Qualifications and Competencies

• B.Sc or HND equivalent.
• Proven work experience as a Waiter or Waitress.
• Food safety training is a plus.
• Basic math skills.
• Attentiveness and patience for customers.
• Excellent presentation skills.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Active listening and effective communication skills.
• Ability to work as a team.
• Flexibility to work in shifts.
• Proficiency in MS Office.
• Hands-on experience with cash register and ordering information system.