Latest Jobs at MTN Nigeria

Mission

• Respond to RFx (Request For Proposals (RFPs); Request For Quotes (RFQs); Request For Information (RFI); Invitation To Tenders (ITTs); Expression of Interests (EoIs); etc.) on behalf of MTN Nigeria.
• Appropriately respond to Vendor Management requests (Vendor Pre-qualifications/Registrations/Assessments/Audits, etc.)

Description

• Support sales team in making the most of sales opportunities through driving intelligence gathering and value-adding bids and proposals 
• Ensure compliance to MTNN’s accepted bid governance & processes, regulatory requirements and the use of best global practices in the preparations of bid responses
• Drive increase in revenue through proactive participation in competitive bids, tenders and proposals
• Ensure accurate and timely reporting of bid team’s activities
• Ensure adequate and timely response on vendor registration requests
• Ensure competitiveness of bids by engaging both the Pricing Team and the Account Team
• Ensure different bid portals are active and up and running
• Notify respective teams before hand of the expiration time of corporate certificates used in bidding and follow up till renewal
• Provide support to any division in MTN that may require to respond to a bid and approaches Enterprise Business for support
• Coordinate all key stakeholders within and outside the organization to achieve complete bid responses
• Look out for more beneficial bids that the business will participate in and provide all the support during participation
• Follow up on submitted bids to ensure more wins and more revenue
• Project manage the bid preparation process & submission to customer (requirements gathering, clarification meetings, design/solution gathering, stakeholder meetings/input, collation, packaging and submission instructions from customer) 
• Ensure proper scoping of technical requirements & solution proposition is gotten for the stakeholders (Presales & NES)
• Adhere to procurement guidelines of customers to avoid bid rejection/disqualification

Education:

• A first degree in Information Management, Information Communication Technology or any of the social sciences 
• Fluent in English 

Experience:

• 3 - 7 years’ experience including:
• At least 2 years Financial, Technical, Sales or Customer Support experience preferably in the ICT & Telecoms environment 
• At least one-year experience in Bid Management Processes and Life Cycle
• Knowledge of Enterprise Products, Network systems & terminologies
• Strong stakeholder/relationship management, negotiation and engagement skills will be added advantages
• Excellent skill on the use of MS Word, Excel and Power Points
• Knowledge of MS Visio and Projects will be added advantage
• Excellent Interpersonal Skills

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Mission

• To provide overall management and guidance for the provision of financial support for MTNN business optimization.

Description

• Develop short and long term business strategy for the Network Financial Control Division, administering all financial/business planning and resource development supports for Network Group (NWG).
• Develop and implement cost optimization strategy for Network Division, translating business goals and objectives into Network budgets.
• Design and develop Asset Management and Information System for effective tracking and reporting of network assets.
• Develop and control Network Group budget design, ensuring business plan processes are in line with organizational requirements.
• Oversee NWG finances using a mix of systems, and best practice operational policies, processes and procedures.
• Develop and implement tools, systems and processes for effective financial control.
• Participate in Contract negotiations to reduce cost and drive MTNN Asset Optimization efforts.
• Provide leadership and manage the financial control team, participating in all Network high level decision making management meetings.
• Act as interface with Finance Department, the board and stakeholders, external/internal parties, on submission and release of budgets and NWG financial activities.
• Develop and provide guidelines to all the departments in NWG to effectively manage and control expenditure.
• Provide input in the negotiation of all commercial requirements for Network suppliers’ agreement.
• Coach and train the Network Financial Control team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Accounting/Economics or related area of study.
• A professional accounting qualification (ACA, ACCA, CIMA).
• MBA is desirable.
• Fluent in English

Experience:

• 9 - 17 years consistent work experience including:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry.
• Work experience across diverse cultures and geographies is advantageous.
• Experience in implementation of financial systems within a large network roll out environment.

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Mission

• To manage MTNN banking relationships, cash management and short-term investments and maximize financial returns on MTNN assets and mitigate financial risk.

Description

• Support the development and maintenance of systems projects to manage and improve cash flow and banking information
• Prepare board paper and memoranda as it relates to banking and other related projects.
• Develop and obtain approvals for implementing appropriate policies and procedures. 
• Manage Cash or Liquidity:
• Control cash exposure for bank accounts; inclusive of setting appropriate risk ratings and levels.
• Direct payments via appropriate bank account channels.
• Ensure cash availability in banks meet MTNN’s operational needs.
• Monitor inter-bank transfers, cash sweeps and other transfers.
• Articulate a broad based knowledge of the basics of the different company functions, cause and effect across these functions in terms of financial and treasury decisions taken
• Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value). 
• Manage MTNN short term local and offshore investment placements applying ‘SLY’ principle for MTNN and its subsidiaries.
• Ensure that MTNN optimizes its returns based on agreed Weighted Average returns on Maturity.
• Manage liquidity and concentration risk across MTNN banks.
• Mitigate MTNN exposure to financial institution. 
• Advise and provide internal consulting service to General Manager Treasury and other parties within Finance. 
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Accounting, Economics, or any other Finance related discipline.
• A professional Finance or Accounting qualification (ICAN, ACCA, CPA, CIMA,).
• A post graduate degree is an added advantageous.
• Fluent in English.

Experience:

• 6 - 13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Experience in a treasury function in a reputable organization in the financial services sector or multinational corporate treasury experience.
• Experience in international trade finance, foreign exchange activities and cash management.
• Extensive bank reconciliation experience.
• Cash, interest rate, foreign exchange and derivative market experience.
   

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Mission

• Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media within designated location.

Description

• Anticipate and identify customers’ needs and dissatisfaction for proactive customer engagement.
• Actively engage in cross selling/up selling to increase the net present value of customer.
• Participate in and execute actions that affect the NPS of customers in the churn bucket.
• Resolve complex issues that have results in a customer disconnection through negotiation while working within MTN policies and procedures.
• Liaise with the relevant teams on SIM Swap and SIM Registration Eyeballing for accurate Reporting in a timely manner using the enterprise PowerBI platform.
• Carry out data analytics, cost modelling and predictive projections of related business records on eyeballing
• Build relationships with customers to overcome churn and increase retention.
• Identify process, procedure and workflow improvements and to assist in their implementation.
• Identify gaps through Voice of Customer and engage the relevant support team in ensuring closure and service improvement. 
• Collect, organize and analyze data to assist in the decision-making of the Consumer Operations Support department along with other operational departments of the business.
• Carry out Segmentation and analysis of nursery customer base to gain insights on potential implications on retention and acquisition.
• Convert at risk customers to promoters and ensure good NPS.
• Ensure growth in the net value of assigned customers across multiple segments
• Ensure revenue retention through life cycle management of an assigned portfolio of commercial accounts.
• Collaborate with external stakeholders in relation to SIM Reg and Mobile Number portability activities. 
• Provide regular status and updates on all retention marketing programs/campaigns and present business cases, program strategy and results to executive leadership team on a regular basis.

Education:

• First degree in any relevant discipline 
• Fluent in English 

Experience:

• 3 - 7 years’ experience including:
• Experience working in a medium-sized organization  
• Experience in a call center (Prepaid/Postpaid) environment (Customer Care Representative (Retention & Churn)
   

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Mission

• To provide support in the management of MTNN’s excess cash in the fixed income space to preserve cash value, optimize yield and provide sufficient liquidity for the funding of crucial obligations of the business. 

Description

• Define counterparty risk exposure limit for Banks based on defined financial and risk criteria
• Update the Investment Policy Statement and asset allocation matrix as required and especially in line with changing business and market factors
• Develop trading strategies on fixed income based on market fundamentals and technical analysis 
• Collate daily bank indicative quotes on fixed income securities to aid investment decisions.
• Prepare management reports on market, competitor and general intelligence that impact the business; while maintaining Treasury records and audit trail in strict compliance to MTNN policies and procedures.
• Provide support to the business units requiring assistance in Treasury matters, implementing Treasury policies, processes, and procedures.
• Collate information on economic conditions, the financial climate and changes in corporate requirements, carrying out ratio analysis on banks and data on risk ratings and exposure limits.
• Implement Treasury systems for deal closure and transaction confirmation with counterparties to ensure seamless and secure data transfer
• Initiate cash settlement and securities transfer instructions following deal closure 
• Implement tools for corporate cash management; evaluate banks and custodians and ensure regulatory compliance
• Monitor the primary auction calendar and the open market operation activities; and make recommendations for investment decisions
• Initiate account entries, query and verify all General Ledger balances relating to bank accounts, investment accounts, income accounts for accuracy and completeness

Education:

• First degree in Accounting, Economics or any other related discipline
• A professional financial management/accounting qualification (ACA, ACCA, CIMA, ACT)
• Passed Level 2 of the Chartered Financial Analyst Institute Examination (CFA) or ACI Certified
• Fluent in English 

Experience:

• 3 - 7 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialization; with experience working with others.
• Experience working in a medium-sized organization.
• Experience in Treasury front office environment in the Banking or Investment Banking industry.
• Experience in Fixed Income dealing experience.
• Familiarity with good accounting practices (IFRS on financial instruments) and the Nigerian policy environment.
• Excellent knowledge of the money and capital markets.

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Description

• Determine suppliers for supplier performance management as per MTN’s supply management policy and information based on supplier performance reports and supplier segmentation.
• Determine suppliers for Quality Management System (QMS) audit
• Prepare supplier specific/supplier quadrant specific RFI questionnaire
• Ensure all suppliers determined for performance management have responded to RFI
• Be a part of the cross functional collaboration team for evaluating  RFI
• Measure supplier performance 
• Calculate performance score and provide rating
• Identify  supplier performance issues
• Escalate critical performance issues to Specialist, Supplier Performance 
• Formulate corrective action and liaise with suppliers to agree upon corrective action plan
• Monitor corrective action taken by the suppliers
• Prepare monitoring report and escalate critical issues
• Participate and provide inputs in operational meetings
• Set up and manage ad-hoc meetings for day to day operational requirements
• Timely notification of escalations to the Manager 
• Resolve escalations as per defined escalation/resolution procedures
• Participate and provide inputs to project status meetings
• Propose operational changes and provide associated user impact assessments 
• Ensure effective execution of day to day operations and at the OpCo and resolve operational issues

Education:

• First degree in Supply Chain Management or any related discipline
• Fluent in English 

Experience:

• 3 – 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization 
• Working knowledge of  Oracle 

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Description

• Coordinate and manage the process of planning, building, testing and deploying MTNN IS hardware, application and software and version control and storage of software and releases.
• Keep a record of releases per Service or System and maintain a list. 
• Ensure release management process governs the provision of standard architecture for all new and changed applications. DEV, UAT, PROD, DR
• Coordinate, convene, and facilitate Release Management meetings and maintain a schedule of approved and tentative releases.
• Verify the completeness and timeliness of Release information entered into the system and follows up on non-compliant release to the process.
• Coordinate and monitor the effective deployment of MTNN IS patch management process to guide against viral attack and escalate all recorded patch policy breaches by Infrastructure or Managed Service Partner team. 
• Refine processes that identify, control, maintain and verify all changes and releases in controlled environments.
• Identify improvement areas in the project delivery cycle and implement lessons learned following project closure.
• Utilization of applicable checklist, mapping release type to project delivery type and ensuring predefined release criteria for identified delivery type. 
• Risk evaluation and mitigation for all releases, converting all pre-identified risk to Problem tickets should they remain open by planned deployment date. 
• Ensure adherence to and alignment with change management process as a CAB member providing adequate input for planned unapproved releases. 
• Partake in MTNN IT Vendor & partner Evaluation processes, jointly with Vendor Management.  
• Participate in post-implementation reviews for all products and services, maintaining an updated tracker for all identified issues while ensuring prompt resolution within agreed SLAs.
• Produce ad hoc resource usage reports and analysis.
• Create monthly, quarterly release schedule calendars and ensure compliance to proposed go-live dates.
• Evaluate, prioritize multiple clients’ needs internal and external of the business.
• Provision of post-production Early Life Support program for all class A applications and services with adequate operations handover ceremonies to ensure proper handshake between delivery and operations
• Management of the IT release and deployment pipeline by implementing new-age code deployment practices and governance processes across DEV, SIT, UAT, PRE PROD and PROD environments, adequately tracking build and release versions through the source code management platform.
• Application of agile transition structures and processes for all IT Agile deliveries. 
• Develop and evolve release and deployment management processes to align with DevOps practices and guidelines. 
• Ensure service and infrastructure CI decommissioning as output of IT release management phase. 
• Timely publishing of case study articles in the KMDB. 
• Keep abreast of business process changes and communicate these to all stakeholders
• Engage teams for improvement areas and follow-up with implementation of improvements to improve service and process performance
• Service Improvement initiative to senior management and the business
• Be an active and visible advocate of Release and Service improvement management.
• Manage measurement systems to track adoption, utilization, and proficiency of IT Releases. 
• Create and enable reinforcement mechanisms and celebrations of success.
• Evaluate, prioritize multiple clients’ needs internal and external of the business.
• Work with communication, training, HR, and OD specialists in the formulation of particular plans and activities to support project implementation
• Work with project teams to integrate Release management activities into the overall project and demand management plan. 

Education:

• First degree in Computer Science or an IT equivalent degree
• Practitioner Certificate in ITIL – IT Service Transition or equivalent certification

Experience:

• 3 - 7 years’ experience which includes;
• Min 1 year Release and deployment Management Experience
• Experience IT Service Support and Delivery Experience
• Experience in a medium organization
• Project management Experience
• Experience working with a range of service providers
• Understanding of service delivery and service support environments

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Mission

• Develop, document and oversee the life cycle and maintenance of IT infrastructure components, including servers, database, backup, storage, and systems management components for MTNN in accordance with standard design specifications.

Description

• Create and direct adequate monitoring and alerting for complex virtual clusters (VMware, Oracle VM, Linux KVM) physical server, database, storage, backup infrastructure to detect anomalies and prevent service disruptions to the greatest degree possible
• Identify ways to streamline IT Infrastructure architecture documentation and align them to international best practice.
• Collaborate with Solution delivery and development teams to evaluate and identify optimal on-premise and cloud solutions.
• Coordinate, manage and conduct research studies around Big Data, Databases, Exchange, Backup, Storage and Microsoft business suites.
• Leverage ITIL technics to identify potential Infrastructure incidents and provide proactive and reactive solutions to mitigate disruption to services.
• Assist in maintaining Infrastructure software license compliance across servers (Physical/virtual), database, backup, storage, etc.
• Maintain an up-to-date inventory report for all IT Infrastructure assets (servers, storage database, backup etc.)
• Provide knowledge transfer to the IT Operations team by proactively bringing awareness of new IT Infrastructure changes, future roadmap initiatives and provide procedural documentation.
• Analyze IT Infrastructure needs from business units and deliver solutions for an integrated global IT infrastructure environment
• Lead interactions with partners and service providers to foster strong relationship and troubleshoot major issues, determine adequate support levels, and evaluates new offerings
• Monitor vendors and build progress until delivery
• Leverage expertise in overall infrastructure architecture to provide enhancements to existing products across server, backup, storage, database as well as direction for future capabilities
• Leads specific IT Infrastructure projects including the design, justification, and implementation of new technologies
• Develop an understanding of Infrastructure requirements and ensure Project “delivery” and “Quality” Key Performance Indicators are met
• Complete an analysis of business unit requirements, as it relates to technical infrastructure, and drive implementation. 

Education:

• First degree in Computer Science, Engineering, or any related discipline 
• Fluent in English 

Experience:

• 3 - 7 years of experience which includes:
• Hands-on experience across server, operating system, storage and system management products
• Experience working in a complex IT Infrastructure environment
• Experience in IT infrastructure architecture, data centers, servers, Database, Backup (NetBackup, Networker, Avamar), Storage, SAN Switch and networks
• Experience in platform migrations and upgrade of Infrastructure components e.g. Firmware, databases etc
• Experience with emerging technologies such as Cloud computing, Big Data, NoSQL & RDBMS databases, familiar with the following database technologies (MySQL, MongoDB, Cassandra, SQL Server & Oracle)
• Understanding of Agile project management methodologies.
• Good troubleshooting, analytical, communication, collaboration and presentation skills
   

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Mission

• Responsible for supporting all aspects of MTNN IT infrastructure Operations and Cloud to provide high quality enterprise services where end-users can achieve full productivity geared towards support of business functions and operations in serving the ever-increasing subscriber volumes.  
• Liaise with the Managed services Operations team and the entire IT teams to ensure quality and effective management of Infrastructure Operations, maintaining highly available, optimal and stable infrastructure, with an eye on quality-of-service delivery.

Description

• Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently.
• Manage crisis situations and work under pressure to resolve problems.
• Plan and undertake projects to improve and upgrade key IT systems as directed by IT Senior management.
• Develop, contribute, and evaluate technical proposals related to enhancing cloud migrations and implementations.
• Contribute to continuous improvement of platform performance, scalability, efficiency, and reliability.
• Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledge.
• Ensure policies and processes are well-documented, communicated and followed.
• Advocate for and drive major initiatives that move the organization forward and help us scale.
• Assist other Infrastructure, Cloud team and development teams to resolve application-to-platform integration issues (IaaS and PaaS) across different cloud providers and deployment models.
• Provide information timely for Audits and Security and audit requests and ensure vulnerabilities and findings are closed.
• Ensure effective access controls to Infrastructure platforms.
• Ensure support commercials and contract are implemented for support vendors.
• Prepare management reports and metrics as required and utilize appropriate management tools to monitor operational service status against SLAs and make recommendations where necessary to ensure optimal performance.
• Manage new projects, technology deployments and upgrades into live environment minimising associated risk by ensuring they are carried out in a controlled, timely manner with minimum service downtime.
• Lead incident, problem and change management processes for IS operations related issues, and co-ordinate preparation of incident reports (as required).
• Manage and monitor Disaster Recovery operations for IT infrastructure.
• Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Computer Science, Electrical/Electronic Engineering, or any related discipline 
• UNIX/Linux and Windows Administration
• Fluent in English 

Experience:

• 6 - 13 years’ experience which includes:
• Minimum of 5 years’ experience in an area of specialization; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Hands-on experience in administrator of UNIX/Linux, Cloud Operation (Azure & GCP), Databases, Storage & SAN, Windows platform, Virtualization etc.
• Be proficient and experienced in the implementation and management in at least 4 of the following technical disciplines: Databases (Relational and NoSql); Operating Systems (Linux, Unix and Windows); Storage and SAN solutions, Backup and recovery, Replication technology as well as Virtualization.
• Experienced in platform migrations and upgrade of Infrastructure components e.g., Storages, Databases etc.
• Must have hands-on experience managing and migrating cloud solutions.
• Proficient in Infrastructure as a code and able to work with tools such as Ansible, Git, GitHub, Puppet etc.

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Mission

• To interface with MTN business customers, plan for and proactively implement processes that enable IT/IS deliver sustained levels of service or ensure rapid restoration of service in the event of major incidents or disaster, matching resources to business demand at a justifiable cost.
• To manage, and oversee the operations of IT command center team comprising of various teams in the smooth running and support of IT systems, Applications, services and information systems.

Description 

• Contribute to the development of IT/IS Services strategies and develop detailed plans in support of related strategies, organizing required resources, monitoring and periodically reporting progress of plans
• Contribute to the development of IT/IS Services methodology and put in place a reliable support system with clear processes and procedures and tools for measuring IT/IS performance and reliability
• Assess resource requirements and assist in preparing the budget for IT Service Management, as well as prepare information systems technical business cases.
• Provide technical information, customer assistance, and solutions to technical problems across the  enterprise
• Develop and implement policies and procedures for IT/IS and enterprise systems development and operations
• Oversee the preparation of overall report on performance of IS Service department from input gathered from other functional areas of the department
• Track and monitor IT/IS metrics and analyze related statistics to support decision making in relation to discovering improvement opportunities
• Ensure preparation and presentation of reliable trend analyses to help determine focus areas and develop proactive approaches to faults management
• Initiate service improvement programs and liaise with the Change Management team over proposed changes
• Manage, organize, direct, control and evaluate the activities of IT/IS support organizations in the design, development & implementation of IT/IS services. 
• Monitor the effectiveness of the team against OLA/SLA/KPIs, driving through change as needed to deliver continual service improvement
• Undertake projects designed to introduce new services or improve levels of service and carry out independent post implementation surveys to ascertain that newly introduced services meet customers’ utility and warranty requirements
• Research new technologies, approaches and best practices on IT, IT/IS service design, delivery and implementation
• Evaluate new information systems products or services and suggests changes to existing products or services to aid the end user
• Drive availability of all enterprise systems in MTN Nigeria by managing all Incidents and Problem management
• Eliminate/minimize downtime/disruptions to service delivery due to IT problems/issues
• Formulate and maintain Customer relationship strategies to satisfy MTN Nigeria customers
• Develop IT/IS action plan to address identified issues with customer satisfaction
• Manage Major Incidents and Problems across all IS Enterprise Systems
• Ensure operational procedures and practices are well defined, documented and consistently applied
• Monitor & manage the entire incident lifecycle as it progresses through IT/IS and /or related interfaces within the organization 

Education:

• First  degree in Information Technology or any related discipline 
• ITILv3 Expert Certificate (IT Service Management)
• Fluent in English

Experience:

• 6 - 13 years’ experience which includes:
• Minimum 3 years IT Service Support and Delivery
• Experience working in a medium to large organization

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Mission

• To support the business by providing forecasts on market tables, i.e., market sizing (value and volume), products and services for MTNN, revenue to gross margin and sales, economic indices, and coverage.

Description

• Review trends in the telecommunications industry, identify and evaluate advances in telecom technology and markets, and project knowledge of competitive trends and industry direction to aid management in developing business plans.
• Develop, track, and analyze competitive performance and developments in the industry (locally and globally), and assess market size (volume and value).
• Develop and monitor all network metrics to measure key performance indicators.
• Develop an outlook report to provide management with up-to-date information on the current performance of the industry and market as well as future developments.
• Assist in the identification and mitigation of risks that may impact the business and provide scenarios to achieve the most favorable financial returns.
• Maintain database of records, data, and information that are relevant to the telecommunications industry and useful for planning and optimization of MTNN business activities, solve intelligence and information problems, and provide insight from incomplete information.

Education:

• First degree in any relevant discipline 
• Fluent in English 

Experience

• 3 – 7 years’ experience including:
• Experience working in a medium-sized organization.
• Experience as a business analyst or business analyst support.
• Strong talent for drawing conclusions and recommendations from complex data set

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Mission

• To provide comprehensive assistance in business change requests initiation, planning, execution, control and closure to facilitate IT agile deliveries.
• To help facilitate scrum to the larger team by ensuring the scrum framework is followed.

Description

• Assist in compiling project charter including projecting project scope, problem statement and goal statemen
• Coordinate all Scrum activities including sprints, retrospective meetings, and daily stand-ups for assigned teams
• Work with the Product owner to define Product roadmap for the Tribes, handle backlogs and new requests
• Coach team members on Agile frameworks and practices
• Act as the point of contact for external communications (e.g., from customers or stakeholders)
• Remove impediments and coach the scrum team on removing impediments, contribute to establishing the Sprint Goal; monitor Sprint Progress; 
• Ensure adherence to all PSCOM processes towards delivering Epics and User stories 
• Help the scrum team achieve higher levels of scrum maturity
• Measure, analyse, and report on progress per Scrum team by identifying team velocity, story-points, estimation, Burndown Charts, Burn Up Charts and other agreed parameters
• Gather relevant status and assist in providing with up-to-date information on all active sprint deliverables (where applicable) to Agile Manager
• Track sprint activities in compliance with planning guidelines and plans
• Ensure deliverables are up to quality standards at the end of each sprint 
• Develop Sprint plans for all assigned scrum team 
• Schedule and track quality assurance reviews within the Scrum team and assist with formal success reviews
• Prepare and circulate status update reports including burndown chart, burn-up chart 
• Track and monitor identified risks and proactively escalate risks in accordance with related escalation rules (where applicable) and procedures.

Education:

• First degree in any related discipline 
• Certification in Agile practices (e.g.  PSMi, PMI-ACP, SAFe, CSM, ICP)
• Fluent in English

Experience:

• 3 - 7 years of experience which includes;
• Experience working in a small to medium organization
• Candidates must have good use of computer and JIRA + Confluence software packages
• Experience in managing small to medium sized teams 
   

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Mission

• Understand the changing business needs and determine levels of IT Service required to support the business.
• Translate Strategic, Tactical and Operational objectives of MTNN business units to Service Level Agreements/IT deliverables

Description

• Develop and manage the IT business relationship with other divisions of the business to improve satisfaction.
• Disseminate information and liaise with other service management areas to drive service delivery.
• Gather business requirements and translate them to IT deliverables based on MTNN business plan.
• Negotiate and agree on SLAs with the business unit and liase with other supporting business units
• Drive the implementation of business requirements to support IT objectives and validate the adoption of IS service offerings.
• Facilitate meetings with various IT units to discuss and resolve escalations or identified customer issues.
• Maintain IT Service Catalogue, drive IT Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IT Service Levels achievements
• Initiate and maintain business engagement processes and customer engagement forums

Education:

• First degree in any related discipline 
• Foundation Certificate in ITIL4 – IT Service Management, Scrum Master, DevOps
• Practitioner in ITIL Service Level Management will be an added advantage
• Fluent in English

Experience:

• 3 - 7 years’ experience which includes:
• Experience working in a medium organization and IT Service support function
• Experience in Business Relationship Management
• Experience in Customer, Agile and Project management 
• Experience dealing with Change Management issues
• Experience working with a range of Service providers