Latest Jobs at MTN Nigeria

Mission

• To lead MTN Nigeria network operations team to operate and maintain MTN network nationwide, in order to meet the goals and objectives of the division and ensure MTN’s quality and service commitment to subscribers.

Description

• Review MTNN corporate direction and develop NWG Operations strategy for coverage enhancement, capacity and network performance optimization so as to ensure efficient utilization of deployed capacity.
• Review MTNN corporate direction and develop regional operations service strategy ensuring alignment with MTN corporate strategic objectives and develop plans to support business initiatives and enhance the Network Operations function.
• Develop framework, policies, standards, methodologies, plans and procedures to guide NWG’s operations and to enable the division to provide high quality services and attain set goals and objectives of MTNN.
• Ensure the MTN network is operated and maintained to company and market requirements as well as ITU.
• Oversee prompt management of major faults and ensure continuous monitoring of operations and performance of the Access network.
• Make contributions to and ensure weekly and monthly reports on overall performance of the network are available.
• Work closely with other departments within the Network Group and other divisions to develop and improve NWG regional services and achieve operational excellence in MTNN.
• Responsible for developing and setting acceptance criteria for new BTS sites integration and ensure the operations and maintenance of all Network radio, BTS and power equipment nationally, using the regional structures.
• Review network access best practices, new technologies and the corporate needs and develop business plans for NWG Operations department, ensuring alignment with MTN corporate strategic objectives.
• Provide technical leadership/advice in the formulation and development of departmental framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures
• Develop and set acceptance criteria for new sites integration as well as operational support systems.
• Oversee smooth integration of new network elements into the operational network and ensure strict adherence to policies and procedures of MTNN.
• Monitor and Maintain MTN network operations and associated platforms/systems to MTNN policies, the ITU specification as well as market requirements.
• Evaluate existing/new applications and user requirements on high level specifics, react to, and resolve all major faults, promptly
• Monitor operations and performance of the network and contribute to weekly/monthly reports on overall network performance, company-wide.
• Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
• Ensure efficient network resource allocation and cost optimization by ensuring optimal capacity deployment
• Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
• Define key performance indicators, formula and measurement processes and Set performance standards, targets and thresholds. 
• Establish performance expectations, manage individual and team performance and development.
• Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the department.
• Coach and mentor, the Network Operations’ team to ensure understanding of the objectives and goals of the department, leverage human resources career development programs for staff career development.

Education:

• First degree in Electrical/Electronic Engineering or related Discipline.
• MBA or MSC in a related field will be desirable.
• Fluent in English.

Experience:

• Minimum 12 years’ work experience which includes:
• Senior management track record of 3 years or more; with at least 3 years in Telecoms Industry.
• Experience working in a global/multinational enterprise (understanding of emerging markets is advantageous).
• Experience in Network Operations and maintenance.

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Description

• Provide governance for all managed service vendors/Towerco in the region across different technologies supported.
• Manage activities of CSEs and ensure smooth operations in the region
• Act as high-level support for resolution and closure of critical service performance issues. 
• Problem management to eliminate repetitive failures and guarantee QoS 
• Drive contractual obligations to KPIs (MTTR, Planned Preventive Maintenance, Service Acceptance, Spares Utilization Management) 
• Carry out periodic audit of MSAN nodes/RDLU to ensure they are optimal.
• Govern ATP process and ensure all changes on enterprise network are captured on the database.
• Provide business intelligence using data analytics from field, vendor, and Performance reports.
• Review and verify all reports submitted by Vendors/Towerco on a weekly basis.
• Supervise all planned network expansions, service migrations, modernization, and optimization activities in the region.
• Review and verify all proforma invoices submitted by vendors/Towerco 
• Co-ordinate regional change request management and provide relevant information to all stakeholders. 

Education:

• First degree in Engineering or Science related discipline
• Numerical/data analysis skills 

Experience:

• 3-7 years of experience which includes;
• Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space/field 
• Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
• Good customer and service management experience including stakeholders engagement, vendor management, problem management, data analytics using visualizations.
• Good knowledge of IP and data networks, and performance KPIs
   

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Description

• Configure, build, and test application or technical architecture components
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals
• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities
• Create and execute technical test plans for application change, new deployment and upgrades
• Participate in transitions of the application or technical architecture components to the testers
• Fix any defects and performance problems discovered in testing
• Develop information solutions from a variety of sources for both structured and unstructured data
• Integrate big data solutions with existing reporting and analytical solutions
• Support team and enhancement to ETL system
• Develop and implement big data models and solutions
• Conduct root cause analysis on production issues
• Guidance of entire information management process of both structured and unstructured data
• Understand and interpret complex business requirements and translate them into useful BI applications
• Understanding of Big Data principles, models and solutions e.g. Hadoop and apply it to current projects/initiatives
• Participate in the Systems Development Life Cycle (SDLC)

Education:

• Bachelor's Degree/HND (2nd class lower/Lower Credit) in computer Science/Engineering or a numerate course 
• Related professional qualification/certification
• Fluent in English

Experience:

• 3 - 7 years of experience which includes;
• Experience working in a medium-sized organization 
• Experience as a software developer
• Application development and support experience in the Telecommunications sector

Experience in Scripting and BI tools:

•  Python/Perl
•  Hive, 
•  PowerBI, 
•  SQL 
•  Unix
• Exposure to typical Mobile Telecommunications applications
•  Billing systems (Corporate & Retail Billing, Interconnect Billing)
•  ERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)
•  SIM & Mobile Applications ( EVD, Contents Management System, SIM management Application)
•  GSM network interfacing applications (Provisioning, Pre-Paid management systems)
•  Fraud Management Applications
•  Value Added Services(VAS) Applications

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Mission:

• To develop an enterprise digital communications strategy, oversee the effectiveness of all internal digital communication platforms, and contribute to digital transformation through the deployment of high-performing intranet and multimedia solutions for internal campaigns and key business initiatives.

Description:

• Develop internal campaigns and key business initiatives.
• Develop engaging and effective digital communication campaigns to drive understanding and buy-in among critical stakeholders.
• Develop effective multi-platform and multi-stakeholder messaging via digital channels.
• Understanding of approved MTNN Communication Code and group-wide corporate identity guidelines and their application to digital communication materials.
• Ensure that the enterprise-wide intranet (SHARE) is an effective business communication tool as well as a dynamic collaboration and internal bonding platform that complies with corporate identity guidelines.
• Ensure the smooth running of digital channels in the corporate section of the MTN website.
• Design, develop, and deliver the best possible user experience for all MTN Nigeria’s internal digital and communications channels, including:
• The primary intranet (SHARE) and various secondary portals and content management systems.
• Online publishing platforms and the staff radio platform.
• Digital screens in all locations.
• Supervise output from creative and digital content consultants to deploy an integrated communications and engagement strategy to positively influence internal stakeholder perception.
• Effectively communicate metrics and progress to key internal stakeholders.
• Provide key communication support to business units as well as key business-wide initiatives.
• Serve as a digital communications ambassador from a corporate reputation management perspective, working closely with the information systems, human resources, and marketing functions as well as digital services consultants, providing strategic advice on service delivery that enhances communications and employee engagement while constantly seeking opportunities to bring creative digital or rich multimedia solutions to internal stakeholder engagement as the workplace becomes increasingly digital.
• Coach and train the team to ensure understanding of the department's objectives and goals, awareness of set targets/requirements and regularly review their training needs.
• Review individual team members' performance and complete appraisals in accordance with employee performance appraisal procedures and time schedules.

Education:

• First degree in any relevant discipline 
• A Master’s Degree/relevant professional qualification(s) will be an advantage

Experience:

• 6 – 13 years’ experience which includes:
• Minimum of 3 years’ experience in corporate communications, digital specialization; content development for varied audiences and a large, dispersed workforce.
• Experience in corporate communications – strategy and content development for diverse audiences.
• Excellent communication, editorial and publishing skills, also video editing and radio broadcasting skills.
• Knowledge of evolving, contemporary digital communication tools and techniques.
• Excellent technical knowledge of digital technologies and tools such as HTML, CSS, JavaScript, content management systems, etc.
• Hands-on experience using relevant software such as the Adobe Suite, Sketch up, CorelDraw, etc. 
• Sound understanding of UX (User Experience) principles.
• Experience working in a medium to large organization.  
• Effective supervisory skills, managing a diverse and high performing team.

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Description

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities. 
• Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
• Participate in transitions of the application or technical architecture components to the testers. 
• Fix any defects and performance problems discovered in testing.
• Continuous monitoring of Service Performance to ensure maximum service availability
• Effective management of changes to minimize service disruption and maximize service availability and quality
• Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams. 
• Provide information timely for Audits and Security requests and ensure any gaps raised are closed 
• Effective access controls to supported systems.
• Broad knowledge of the business processes within the Telecommunications sector.
• Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques.
• Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Ensure Incident and Problem resolution within SLAs

Education:

• First degree in Computer Science or any related discipline 
• UNIX shell scripting
• Application Developer/Business Intelligence
• PL/SQL and RDBMS knowledge 
• Fluent in English 

Experience:

• 3 - 7 years’ experience which includes:
• 2 to 3 years of experience in IT Development or IT Operations
• Experience working in a medium or large organization 
• Working knowledge of:
• Project management principles, Agile principles and general technical management
• Broad knowledge base of application development using an array of application development tools
• Service Monitoring 
• Application development lifecycles
• User Requirements analysis standards and methods
• DEVOPS Practices and Tools
• Managing Cloud Services and Licenses

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Mission

• To design, develop and maintain software applications that effectively address challenges, boost efficiency, enhance user satisfaction, fulfill user and business requirements, and improve overall experience.

Description

• Develop designs that support the functional requirements business application projects and include the conceptual, high-level, and detailed design specifications for build, implementation and support of these business solution. 
• Complete analysis of and acquire a detailed understanding of the testing requirements for a given design and prepare a testing strategy. 
• Assess implications of a given design current and future support model; and prepare an implementation and transition plan. 
• Organize and coordinate the activities of the systems design team and communicate all business process changes highlighting the implications on design.
• Manage work flow processes, document weekly reports per functional area and provide input to monitor and execute URS.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required. 

Education:

• First degree in computer science, Engineering or equivalent.
• Any Robotics Process Automation (RPA) certification will be advantageous

Experience:

• 3 - 7 years’ experience which includes
• 3 years' experience building Frontend and Backend systems.
• 3 years’ experience in integration to SQL and noSQL Databases and API consumption.
• 5 years development experience.
   

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Description

• Directly manage installation, commissioning and integration of enterprise connectivity projects and other ad hoc projects that may arise from time to time.
• Implement project changes and interventions to achieve project outputs as well as generate progress reports on projects, migrations and upgrades.
• Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
• Manage day-to-day operational aspect of a project and scope, and handover of completed projects to NES operations.
• Coordinate related technical activities, the activities of contractors and ensure all project documentation is recorded and available for business use.
• Manage project budget and determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project
• Liaise with EBU, NES/NWG operations on future strategy of platform, upgrades; and communicate to team.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.

Education:

• First degree in Electrical/Electronics/Computer Engineering/Science or any science discipline.
• Project Management or Education Certification (PMP, Scrum Agile, etc.) advantageous
• Professional Certification  desirable in: – IT (Microsoft, ITIL, HP, Nokia etc.), Quality (Six Sigma, etc.)
• Fluent in English

Experience:

• 3-7 years of experience which includes;
• Experience working in a medium to large organization
• Project implementation experience as a Customer Service Engineer 
• Experience with ICT network implementation and service deployment
   

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Mission:

• Coordinate all radio access implementation projects.

Description

• Manage change process and communicate progress of the projects to relevant project stakeholders.
• Compile initial project plan with input from all the relevant resources, confirming plan with stakeholders. 
• Obtain approval and update project plan with changes, conducting regular update meetings with Project Manager and stakeholders.
• Coordinate the deployment of Radio projects across the radio vendors.
• Coordinate the requirement gathering for the end-to-end deployment for all radio requests to ensure quality delivery.
• Ensure all RFI locations comply to 100% equipment plan and requirements for Radio projects.
• Track all RFI milestones and issue resolution projections to ensure delivery within agreed timeline.
• Managing Vendors for timely reporting of all Radio Projects.
• Coordinate timely collation and alignment of reports with the Project Support office on all Radio projects for Business reporting.
• Coordinate and support material requisitions and out bounding for all Radio vendors from inventory system.

Education:

• First degree in Electrical Engineering, Computer Science/Engineering
• Project Management certification or training would be an advantage 
• Fluent in English 

Experience:

• 3 - 7 years’ experience including:
• Experience working in a medium-sized organization. 
• Experience in a Radio and Microwave Projects delivery.
• Experience in operations or planning background in Telecommunications.
• Project Management experience.
• High proficiency in Excel and PowerPoint