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  • Posted: Jun 5, 2023
    Deadline: Jun 12, 2023
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    WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our n...
    Read more about this company

     

    Field Engineer

    Job Objective

    • Provide field/sales support, resolve incidents, and assigned problems, install, maintain, and manage network equipment.

    Key Duties & Responsibilities:

    • 1st Level 24/7 field support, escalation / on-call
    • Proactive monitoring of equipment & facilities
    • Network installation, testing & commissioning, bringing into service, integration
    • Cross connects & jumping
    • Maintain records, inventory, and spares
    • Receive equipment, bench test, storage, and RMA return handling
    • Incident and problem resolution as directed by NOC / TAC
    • Provide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery event
    • Assist Service Manager as directed
    • Assist with technical shareholder support / shareholder consultancy and sales support
    • Assist with network equipment vendor management
    • Assist with network quality and performance management
    • Assist with creation of ad hoc reports as needed
    • Assist other departments and lead and report on projects as requested by the Programme Manager
    • Adhere to all company policies and procedures
    • Provide both pre-sales and post-sales support to the customers for good customer management and retention
    • Make technical presentations and demonstrations to the WIOCC customers
    • Provide training and product support for the technical teams
    • Implementation of agreed sales strategies in the market of Nigeria

    Minimum Qualifications:

    • Bachelor’s degree (or equivalent work experience) in a technical field
    • Technical certifications CCNA or JNCIA (desirable) or equivalent
    • qualifications in Sales will be an added advantage

    Experience & Skills

    • Requires technical experience in telecom industry including data centre installations
    • Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
    • Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
    • Experience working with AC and DC power as well as PSU/rectifier units
    • Ability to share knowledge and coach other members
    • Effective written and verbal communications skills
    • Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
    • Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
    • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
    • Demonstrate technical knowledge in telecommunications with commercial acumen
    • Demonstrate a clear sense of urgency and respond to client requests in a timely and accurate fashion
    • Willingness to travel extensively within West African countries such as Nigeria/Ghana/Benin and work in a global team of professionals

    Attributes

    • Client focused, relationship builder
    • Integrity, honest with high ethical standards
    • Boundless, passionate, and flexible
    • Personal excellence, accuracy, and attention to detail
    • Collaborative, achieve results through teamwork and partnerships
    • Strong analytical skills and able to collate and interpret data from various sources
    • Good English language communicator with a natural aptitude for dealing with people
    • Excellent network diagnostic and problem-solving skills

    go to method of application »

    Field Technician Fibre

    Job Objective

    • Install, commission, and maintain access and core fibre routes for self-build and leased fibre. To be acknowledged as 3rd level technical competence relating to network fibre planning.

    Key Duties & Responsibilities:

    • Install fibre cables on access and core routes according to best practices and standards
    • Commission fibre spans and end to end fibre circuits through use of OTDR and OLTS
    • Verify and capture as built documentation
    • Attend to fibre breakdown and preventative maintenance
    • Liaise with internal Project Managers and 3rd part suppliers for the execution of designed plans
    • Assist with management & planning of overall fibre network, including auditing and record management
    • Assist other departments and lead and report on projects as requested by the Program Manager
    • Ensuring network design aligns with NetSuite as appropriate

    Minimum Qualifications:

    • Diploma (or equivalent work experience) in a technical field

    Experience & Skills

    • Requires minimum of 3 year’s technical experience in telecom industry with at least 2 years in fibre installation and maintenance role
    • Knowledge of ducts, fibre, build methodologies, splice enclosures, patch panels, OSP and ISP
    • Quality assurance auditing & testing, manage and mitigate network risk register
    • Optical networking experience including OTDR, OLTS, fibre types, testing, splicing and installation
    • Experience in Google Earth, QGIS and OSS systems
    • Effective written and verbal communications skills evidenced by work history and accomplishments
    • Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with Clients
    • Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
    • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

    Attributes

    • Client focused, relationship builder
    • Integrity, honest with high ethical standards
    • Boundless, passionate, and flexible
    • Personal excellence, accuracy, and attention to detail
    • Collaborative, achieve results through teamwork and partnerships
    • Strong analytical skills and able to collate and interpret data from various sources
    • Good English language communicator with a natural aptitude for dealing with people
    • Excellent network diagnostic and problem-solving skills

    go to method of application »

    Field Team Leader

    Job Objective

    • Lead the regional Field Engineer team, to provide field support, resolve escalated incidents and assigned problems, maintain the WIOCC PoP Network. To be acknowledged as the regional field expert within the company.

    Key Duties & Responsibilities:

    • Lead and manage 24/7 regional field team, escalation / on-call
    • Manage PoP facilities and data centre supplier management
    • Establish and manage field routine maintenance activities, comply with health & safety legislation
    • Lead problem resolution relating to field issues
    • Manage spares inventory, local records and data reconciliation with NetSuite
    • Network installation, testing & commissioning, bringing into service, integration
    • Network quality and performance management
    • Assist with creation of ad hoc reports as needed
    • Assist other departments and lead and report on projects
    • Adhere to, lead compliance with, and assist in developing company policies and procedures
    • Champion the development, use of and ensure data integrity of NetSuite
    • Innovate, report on and continually improve on operational and network KPIs
    • Service reporting excellence for both internal, clients and suppliers
    • Mentorship and training of regional field team on technical competency

    Minimum Qualifications:

    • Bachelor’s degree (or equivalent) in a technical field or relevant experience
    • Technical certifications CCNA or JNCIA, CCNP or JNCP (desirable) or equivalent

    Experience & Skills

    • Requires minimum of 5 years’ technical experience in telecom industry, with desirably at least 3 year in second level technical support or equivalent and desirably 2 year in a team leader role
    • Knowledge and experience including Fibre, OTN, DWDM / ROADM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
    • Knowledge in supporting equipment e., Mikrotik, Juniper, Tejas, Ciena etc
    • Experience in network monitoring tools g., Cacti, MRTG, PRTG etc
    • Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
    • Ability to share knowledge and mentor other team members
    • Effective written and verbal communications skills evidenced by previous work history and accomplishments
    • Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
    • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

    Attributes

    • Team leader, ability to lead, motivate and inspire team members
    • Client focused, relationship builder
    • Integrity, honest with high ethical standards
    • Boundless, passionate, and flexible
    • Personal excellence, accuracy, and attention to detail
    • Collaborative, achieve results through teamwork and partnerships
    • Strong analytical skills and able to collate and interpret data from various sources
    • Good English language communicator with a natural aptitude for dealing with people
    • Excellent network diagnostic and problem-solving skill

    Method of Application

    Qualified candidates are encouraged to apply by submitting their updated CV including three referees. Applications should be sent to applications@wiocc.net indicating the job position in the subject line

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