Latest Vacancies at BitPesa

Job Summary

• We are passionate technologists who believe in making a difference to the lives of those living in emerging markets. We aim to change the landscape of finance and remittance.
• Our development team is a group of skilled self-reliant engineers that have the ability to work together to solve complex problems and provide simple solutions for our customers. We are looking for an Engineering - OE to join our rapidly growing team in one of our offices.
• This role can be based in our Nairobi, Lagos or London offices.

Responsibilities

• Innovate, develop, maintain and contribute to the existing BitPesa codebase and its associated applications
• Work closely with the engineering leads to aid with architecture decisions for the application and supporting infrastructure
• Mentor, train and support other engineers in order to develop our in-house development skills
• Improve our overall system development process via process improvements
• Improve the delivery capacity of the team
• Optimise application performance and test coverage
• Deliver presentations demonstrating application feature delivery
• Work with our product team to refine product requirements including providing feasibility and effort estimations
• Provide support to our customers including triaging any issues

Requirements
Required:

• Significant experience in a similar role
• Good knowledge of working with Ruby and Ruby on Rails
• Good knowledge of using automated testing frameworks such as RSpec
• Working knowledge of Javascript
• Good knowledge of source control using Git
• Familiarity with the agile development methodology specifically Scrum
• Familiarity with deploying and managing applications on the cloud
• Good knowledge of software deployment tooling and orchestration
• Good knowledge of databases systems, especially PostgreSQL
• Confidence in refactoring and working with both new and existing codebases
• A strong and flexible work ethic
• Excellent communication skills

Desired:

• Good knowledge of software deployment tooling and orchestration.
• Good knowledge of cloud providers, especially AWS
• Familiarity with the agile development methodology specifically Scrum
• Preference to participate in pair-programming and using GitHub pull requests to review code of others
• Confidence in refactoring and working with both new and existing codebases
• Familiarity with container frameworks, especially Docker and Kubernetes

Benefits

• Competitive salary
• Casual work environment
• Great work-life balance
• We value autonomy
• Environmental-friendly (we try to use as less paper as possible!)
• Opportunity for growth for all our employees

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Job Summary

• As the Client On-boarder, your responsibility will be two-fold: help with the onboarding of new client accounts and manage your own portfolio of key existing client accounts.
• You will deepen/strengthen existing client relationships (client retention) by providing excellent ongoing day to day service and find opportunities to cross-sell and upsell to existing clients.
• Account Management is a critical point of contact for our customers who have questions, issues or feedback, so we’re looking for an empathetic young leader, with the relevant experience and skills, to help build the vision for excellent standards in client relationship management, and to instill a customer-centric culture at BitPesa.
• This is an exciting opportunity to help take Africa’s leading digital FX company to the next level.

Responsibilities

• Lead with a customer-centric approach by setting high standards for client support, relationship management and customer happiness
• Act as an effective liaison between BitPesa and the clients in the Account Portfolio, given you are a daily point of contact for the clients
• Support the Sales team by collaborating with internal stakeholders (Compliance, Treasury)
• Support and improve the entire customer journey from onboarding to post-trade execution
• Flawlessly execute trade requests from existing clients in the Account Portfolio within defined SLAs
• Handle any issues reported by clients in the Account Portfolio and escalate, when necessary
• Proactive outreach to clients to ensure there is client retention, and satisfaction
• Assist in continuously deepening existing client relationships by understanding and matching their needs with BitPesa’s evolving product offering (cross-sell and upsell)
• Adhere to the SOPs and compliance standards set internally
• Help identify and fix inefficiencies in current workflows and processes
• Display a high level of emotional intelligence and step into a leadership role when required

Activities

• Develop and follow quarterly, monthly, and weekly plans with specific, measurable goals.
• Collaborate with the Treasury Team to complete clients’ trade requests in a timely manner
• Collaborate with the Compliance team to move deals through the “onboarding” stage to “closed” stage, by collecting required documents from clients and ensure account approval is completed in a timely manner
• Work with Payments, CS and Product Team to resolve any transaction issues within defined SLAs and providing clients with regular updates
• Upsell and cross-sell to existing clients by truly understanding and matching their needs to BitPesa’s evolving product offering
• Regularly update the sales pipelines (CRM) with client engagement status.
• Ensure all customers are properly registered and compliant by working with Compliance during our annual audit reviews
• Create reports to present sales data/trends for the team and management

Requirements

• Ambitious and passionate professional with a minimum of 3 years’ experience in a relevant role
• Experience managing major client relationships in previous roles
• Ability to understand and help promote customer-centric vision at BitPesa.
• Persistent and goal-oriented with a mindset to get the job done
• Excellent interpersonal, communications ( (written and oral), public speaking, presentation, and listening skills.
• Experience in Advanced MS Office, Google Suite Tools and CRM software
• Quantitative individual with a love for numbers and data analysis.
• Creative problem solver with the ability to work independently with minimal guidance.
• Excellent organizational skills and structure ensuring nothing falls through the cracks
• You’re persevering and willing to roll up your sleeves to do whatever needs to be done
• Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets
• Willingness to be based in Lagos

Benefits

• Competitive salary
• Casual work environment
• Great work-life balance
• We value autonomy
• Environmental-friendly (we try to use as less paper as possible!)
• Opportunity for growth for all our employees