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The Maersk Group is a worldwide conglomerate and operates in some 130 countries with a workforce of over 89,000 employees. In addition to owning one of the world’s largest shipping companies, Maersk is involved in a wide range of activities in the shipping, logistics, and the oil and gas industries.
Read more about this company
- Job Type Full Time
- Qualification
- Experience 3 years
- Location
- Job Field
Ref.: AT-212456
Location: Onne, Rivers
Key Responsibilities
- Comply with APM Terminals IT standards, policies and procedures.
- Assist in the implementation of Group IT Applications as well as the development and deployment of applications specific to the TermInal
- Work with various departments to improve manual processes through the use of automation tools and ensure proper functioning and regular maintenance of locally developed software
- Offer or develop solutions for improving business tools in order to satisfy customers and/or internal users.
- Execute, under the supervision of the IT Manager, software maintenance plan, the TOS database Maintenance plan and other related databases as well as DB replication process maintenance.
- Monitor and manage interface and integrations of solutions to the Terminal Operating System (TOS) and their interactions with the TOS database.
- Ensure that for any service related to the TOS a backup plan exists, implemented and tested periodically.
- Ensure maintenance, proper functioning of test and staging environments and ensure replication with production data on a quarterly basis.
- Assist the IT Manager in the implementation of reporting and dashboard generation solutions based on various business application (TOS, Termview, LIFT ..).
- Provide first-level maintenance and interactions with the fingerprint and time & attendance system' supplier and maintain permanent availability of the services.
- Work with the various project implementation teams in the implementation of internal systems.
- Assist in the planning and execution of specific applications projects as initiated by the manager.
- Ensure the management of IT security, access to all IT systems and scrupulous follow-up of the access management procedure.
- Assist in the management of network security at the company level as established by Group IT Security.
- Ensure that anti-virus software is up-to-date and security updates are routinely performed on servers and computers to provide the necessary security across the entire infrastructure.
- Raise users' awareness periodically about IT security risks.
- Execute the assigned tasks by the Help Desk or the IT Manager.
- Manage daily internal interaction with customers and / or internal users.
- Make attractive presentations well organized to share information.
- Solve serious problems in a timely manner.
- Know how to communicate complex / sensitive information with sensitivity.
- Communicate effectively with users to identify alternative needs and solutions.
- Trace lessons learned and share them with team members.
- Train end-users to use new solutions (within their area of intervention).
- Communicate with other users to solve problems with software and their functioning.
- Follow with the procurement department any assigned order, from the expression of the need to the delivery of the material or service.
Requirements
We are looking for:
- Bachelor of Science in Computer Science with 03 years of experience in IT.
- Have deep programming skills (Web and desktop applications).
- Have advanced skills in database management (SQL Server, Oracle, MySQL).
- Strong experience on failover, high availability, disaster recovery, business continuity.
- Have knowledge of IT security.
- Have a good knowledge of Linux and Unix operating systems, as well as a deep knowledge of Windows operating systems.
- Ability to respect confidentiality clauses and act with discretion.
- Have initiative mindset, be a good self-starter and proactive.
- Be able to exercise good judgment and set priorities.
- Being able to anticipate users' needs and provide solutions; constantly think about their satisfaction and be sensitive to the needs of other departments.
- Being able to work actively and simultaneously on several projects.
- Have a good level of verbal and written communication in English.
- Being good at time management because having to work in a demanding and constantly
- changing environment.
- Excellent problem solving/analytical skills and knowledge of analytical tools.
We Offer
- An exciting career opportunity to work in a multinational company that makes global trade happen.
- You will be interacting daily with colleagues locally and internationally, giving you the opportunity to develop your professional skills in a global environment.
- We provide support for you to shape your own career by achieving expertise and further learning on the job.
go to method of application »
Job Description
- Maersk Nigeria is looking to hire a Senior Customer Experience Partner to join our team in Lagos. The Customer experience Partner will be responsible to build strong relationships with customers to gain an understanding of their business, deliver excellent customer service and maximise sales opportunities.
- Typically handles a large number of customers or larger, more complex customers.
- Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity.
Key Responsibilities
- Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams,
- Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts
- This includes conducting campaigns and sales promotions across customer opportunities,
- Ensures all products and services are sold to the customer to maximise profitability,
- Builds strong relationships with all stakeholders including offshore GSC teams,
- Is fully responsible for customer satisfaction and has experience with customer interaction,
- Has a full understanding of customers' business drivers, needs and requirements,
- Manages the sales pipeline, segmentation and accurate forecasting
- Handles incoming customer services queries, issues and exception management,
Requirements
We are looking for
- Minimum BSc or Masters Degree /MBA in Marketing, Sales or Business related course
- Minimum 3 years customer service or sales experience.
- Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast
- Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
- Strong interpersonal and communication skills.
- Passion for Customer Service.
- Pro-active person with a service oriented mindset.
- Dedicated, Decisive and result orientated with a can-do attitude.
- Likes to get it right the first time and can look ahead to avoid issues from happening.
- Able to work under pressure while keeping quality in focus.
- Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
- Good process understanding and digital proficiency.
- Comfortable with working with multiple items at the same time whilst keeping quality in focus.
- Well organized, efficient and effective.
- An excellent team player.
- Good moral compass and ability to work the Company’s values.
- Fluent in English (written and oral)
We Offer
At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:
- Results orientation
- Improved commercial and leadership capabilities
- Interaction within broader Area for best practice sharing
- Creating network within the global organization
- Understand market and customer drivers
- Improve understanding of how best to generate profit for Maersk
go to method of application »
Ref.: AT-212456
Location: Onne, Rivers
Key Responsibilities
- Comply with APM Terminals IT standards, policies and procedures.
- Assist in the implementation of Group IT Applications as well as the development and deployment of applications specific to the TermInal
- Work with various departments to improve manual processes through the use of automation tools and ensure proper functioning and regular maintenance of locally developed software
- Offer or develop solutions for improving business tools in order to satisfy customers and/or internal users.
- Execute, under the supervision of the IT Manager, software maintenance plan, the TOS database Maintenance plan and other related databases as well as DB replication process maintenance.
- Monitor and manage interface and integrations of solutions to the Terminal Operating System (TOS) and their interactions with the TOS database.
- Ensure that for any service related to the TOS a backup plan exists, implemented and tested periodically.
- Ensure maintenance, proper functioning of test and staging environments and ensure replication with production data on a quarterly basis.
- Assist the IT Manager in the implementation of reporting and dashboard generation solutions based on various business application (TOS, Termview, LIFT ..).
- Provide first-level maintenance and interactions with the fingerprint and time & attendance system' supplier and maintain permanent availability of the services.
- Work with the various project implementation teams in the implementation of internal systems.
- Assist in the planning and execution of specific applications projects as initiated by the manager.
- Ensure the management of IT security, access to all IT systems and scrupulous follow-up of the access management procedure.
- Assist in the management of network security at the company level as established by Group IT Security.
- Ensure that anti-virus software is up-to-date and security updates are routinely performed on servers and computers to provide the necessary security across the entire infrastructure.
- Raise users' awareness periodically about IT security risks.
- Execute the assigned tasks by the Help Desk or the IT Manager.
- Manage daily internal interaction with customers and / or internal users.
- Make attractive presentations well organized to share information.
- Solve serious problems in a timely manner.
- Know how to communicate complex / sensitive information with sensitivity.
- Communicate effectively with users to identify alternative needs and solutions.
- Trace lessons learned and share them with team members.
- Train end-users to use new solutions (within their area of intervention).
- Communicate with other users to solve problems with software and their functioning.
- Follow with the procurement department any assigned order, from the expression of the need to the delivery of the material or service.
Requirements
We are looking for:
- Bachelor of Science in Computer Science with 03 years of experience in IT.
- Have deep programming skills (Web and desktop applications).
- Have advanced skills in database management (SQL Server, Oracle, MySQL).
- Strong experience on failover, high availability, disaster recovery, business continuity.
- Have knowledge of IT security.
- Have a good knowledge of Linux and Unix operating systems, as well as a deep knowledge of Windows operating systems.
- Ability to respect confidentiality clauses and act with discretion.
- Have initiative mindset, be a good self-starter and proactive.
- Be able to exercise good judgment and set priorities.
- Being able to anticipate users' needs and provide solutions; constantly think about their satisfaction and be sensitive to the needs of other departments.
- Being able to work actively and simultaneously on several projects.
- Have a good level of verbal and written communication in English.
- Being good at time management because having to work in a demanding and constantly
- changing environment.
- Excellent problem solving/analytical skills and knowledge of analytical tools.
We Offer
- An exciting career opportunity to work in a multinational company that makes global trade happen.
- You will be interacting daily with colleagues locally and internationally, giving you the opportunity to develop your professional skills in a global environment.
- We provide support for you to shape your own career by achieving expertise and further learning on the job.
go to method of application »
Job Description
- Maersk Nigeria is looking to hire a Senior Customer Experience Partner to join our team in Lagos. The Customer experience Partner will be responsible to build strong relationships with customers to gain an understanding of their business, deliver excellent customer service and maximise sales opportunities.
- Typically handles a large number of customers or larger, more complex customers.
- Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity.
Key Responsibilities
- Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams,
- Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts
- This includes conducting campaigns and sales promotions across customer opportunities,
- Ensures all products and services are sold to the customer to maximise profitability,
- Builds strong relationships with all stakeholders including offshore GSC teams,
- Is fully responsible for customer satisfaction and has experience with customer interaction,
- Has a full understanding of customers' business drivers, needs and requirements,
- Manages the sales pipeline, segmentation and accurate forecasting
- Handles incoming customer services queries, issues and exception management,
Requirements
We are looking for
- Minimum BSc or Masters Degree /MBA in Marketing, Sales or Business related course
- Minimum 3 years customer service or sales experience.
- Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast
- Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
- Strong interpersonal and communication skills.
- Passion for Customer Service.
- Pro-active person with a service oriented mindset.
- Dedicated, Decisive and result orientated with a can-do attitude.
- Likes to get it right the first time and can look ahead to avoid issues from happening.
- Able to work under pressure while keeping quality in focus.
- Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
- Good process understanding and digital proficiency.
- Comfortable with working with multiple items at the same time whilst keeping quality in focus.
- Well organized, efficient and effective.
- An excellent team player.
- Good moral compass and ability to work the Company’s values.
- Fluent in English (written and oral)
We Offer
At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:
- Results orientation
- Improved commercial and leadership capabilities
- Interaction within broader Area for best practice sharing
- Creating network within the global organization
- Understand market and customer drivers
- Improve understanding of how best to generate profit for Maersk
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail