Latest Vacancies at Tek Experts

Description

• Do you seek to improve performance of people who are in the process of learning, in a continuous learning environment?
• Are you interested in facilitating leadership training in front of senior leaders?
• Do you want to lead and develop a team of instructors and coordinators?
• As the Global Learning Delivery and Performance Manager you will deliver programs that enable organizational growth and workforce development supporting a strategy to implement an adaptive learning approach that enables employees to continuously learn in a personalised, immersive, and engaging manner
• You will create a strong partnership with business leaders to plan and manage implementations, engaging SMEs to create and deliver technical content.

Duties and Responsibilities

• Oversee delivery of technical and professional skills programs that are critical to workforce development goals.
• Direct, coach, and support a global team of Site Learning Delivery Managers, Facilitators, and Coordinators in 5 regions.
• Partner with Learning Program Owners and Learning Experience Designers to implement online, blended, and classroom delivery strategies.
• Ensure programs are delivered using highly interactive techniques that engage and persist through continuous learning.
• Implement an adaptive learning approach that enables employees to continuously learn in a personalize, immersive, and engaging manner.
• Collect and analyse data that measures the impact and effectiveness of program implementation and quality of program delivery and take corrective action, where needed.
• Discuss insights from program metrics with programs owners and business partners and make decision that will improve outcomes.
• Manage regional projects that expand existing roles & programs in to new sites.
• Support a global project team of business partners and L&D to implement new roles.
• Create and manage global budget for each site.
• Support new pilots that test emerging learning design strategy

What we're looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Skills and Competencies

• Masters (or equivalent) in Instructional Design or related field
• 6+ years in education or corporate learning roles
• Experience planning and facilitating programs that have scaled to large audiences
• Broad exposure to instructional strategies for technical skills, soft skills, classroom, social, MOOCs, microlearning, blended, and virtual learning.
• Deep experience in measuring learning outcomes.
• Excellent classroom facilitation skills, delivering programs to executives.
• Familiar with rapid development process techniques such as Agile
• Global management experience
• Willingness to undertake global travel 30% of time
• Deep experience or certified instructor in soft skills or leadership curriculum
• Learning data analytical skills
• Project management skills
• Able to influence without authority.
• Collaborates effectively with others to identify and resolve issues
• Exceptional track record of delivering effective learning programs
• Excellent written, verbal and interpersonal skills with all levels of employees
• Experience operating in a global firm, adept at navigating cultures and local customs to define and deliver locally.

go to method of application »

Job Description

• Based in Lagos the Country Manager is the operational owner for service delivery in Nigeria and part of the Tek Experts leadership team reporting to our Chief Operating Officer.
• The site leader oversees and monitors the team’s performance and data on all clients and services delivered in Nigeria.
• You are responsible for developing teams of experts, monitoring the overall performance and targets achievement of the teams under your division.

Duties and responsibilities

• Planning by prioritizing customer, employee, and organizational requirements
• Onboarding a team of professional and developing the BU knowledge in Tek Experts
• When needed, serve as part of the escalation path for operational issues
• Maintain continuous lines of communication, keeping Client Directors and COO informed of all critical issues
• Responsible for a wider perspective of metrics achievement
• Running, analyzing reports and based on those, creating action items to improve the operation and ensure metrics achievement
• Provide all kind of reports to Client Director and/or COO on a daily, weekly or monthly basis when needed
• Managing headcount numbers and work with Client Director to update the quotas/targets
• Keep open communication with the customer and internal managers/ leaders
• Open communication with the delivery team - on-site and globally to review team’s status, metrics, possible issues/needs and proceed with actions
• Concurrent meetings with Customer’s Managers, if needed
• Ensure that the Global Support Team meet KIP’s and stand in SLA at each point of time
• Attend regular operational and business review meetings
• Participate in reviewing processes and workflow to diagnose areas for improvement
• Creates, implements and maintains business processes
• Proactively proposes improvement plans where gaps are noticed
• Performance management and people development

What we're looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences

• Proven experience managing a site of at least 500 employees
• Strong leadership and management skills
• Strong English communication skills
• Ability to handle and control difficult situations with upset customers
• Excellent soft skills
• Strong critical thinking and decision-making skills
• Strong influencing and negotiation skills
• Confident and professional manner
• Strong organizational, planning and presentational skills
• Ability to work under pressure in a highly targeted environment
• Committed to self-development and the development of others
• Administrative knowledge/experience
• Customer service experience
• Training in conflict management and resolution