Job Opportunities at Alan & Grant

Job Description

• Provide legal counsel where and when necessary
• Ensure the delivery of legal services and resources to accomplish corporate goals, strategies and priorities
• Responsible for ensuring legal compliance where necessary
• Collaborate with management to devise efficient defense strategies
• Specify internal governance policies and regularly monitor compliance
• Research and evaluate different risk factors regarding business decisions and operations
• Apply effective risk management techniques and offer proactive advice on possible legal issues
• Communicate and negotiate with external parties (regulator, external counsel, public authority, etc.), creating relations of trust
• Draft and solidify agreements, contracts and other legal documents to ensure the company’s full legal rights
• Any other delegated responsibilities

Requirements

• Bachelor’s degree in law required; must have been called to bar
• Minimum 3 years of experience
• Ability to be proactive in the resolution of issues
• Analytical ability, logical reasoning and sound judgment when professionally handling client’s cases
• Excellent interpersonal communication skills when working with clients, members of the court and other employees
• Knowledge of various legal contracts, documentation, processes and policies especially within the real estate, Fin-tech and Technology Industry
• Proven background in corporate law (contract law, tax law, accounting, securities law, bankruptcy, intellectual property rights, licensing, zoning laws)
• Current license to practice law
• Administrative and Managerial experience preferred

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Job Description

•  Resolving customer complaints quickly and efficiently
•  Keeping customers updated on the latest products in order to increase sales
•  Coordinating the entire customer support team in line with the organization’s objective
•  Expanding the customer base by up-selling and cross-selling
•  Understanding key customer individual needs and addressing these
•  Conducting business reviews using CRM programs
•  Knowing your competition and strategizing accordingly
•  Creating and implementing effective customer service procedures, policies and standards
•  Implementing an effective customer loyalty program
•  Assessing service statistics and preparing detailed reports and recommendations to achieving organizational goals
•  Any other delegated responsibilities

Requirements

• Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention to meet their expectations
• Ability to collect customer data from different sources to analyze and convert data into insights to identify opportunities
• Ability to build and maintain relationships with external stakeholders and internal cross-functional team members
• Minimum of 2 years’ experience in Customer Service Lead role
• Certification in customer service/experience;
• Experience in sales & marketing