Latest Jobs at MTN Nigeria

Mission/ Core purpose of the Job

The Roaming Operations Manager will form part of a highly skilled technical team who are responsible of planning, design, implementation, operations and maintenance of Bayobab’s roaming hub infrastructure composed of central GSM and Open Connectivity compliant platform, to facilitate International Roaming between Mobile Network Operators and elected Roaming Partners to run GSM roaming, wholesale roaming, roaming added-value services, IoT, and M2M roaming services.

RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Roaming Operations Manager will be accountable to achieve the following core KPA’s:

• Develop & maintain the Roaming Hub Strategy with a 3–5 years technology roadmap
• Business & Stakeholder request fulfilment with automated flows for fast provisioning and quick trigger of revenue.
• Proactivity in picking up issues, recommending improvements and performing necessary optimisations to improve on customer experience and avoid churns.
• Provide higher technical support to Global NOC and OPCO operations teams for roaming related issues.
• Oversee and facilitate Incident, change, maintenance, problem management within the roaming hub.
• Regular weekly, monthly, and addoc reporting on all assigned areas
• Vendors: Ensure management and accountability of outsourced processes and engagement with vendors
• SLA & OLA management and ensure alignment with contractual obligations.

Responsibilities:

The Roaming Operations Manager’s responsibilities in this position are to:

• iCAMPAIGN management (VPMN & campaign management)
• GTP management (IMSI mapping, CoS Management, Gateway configurations, session management, global system parameter tuning)
• VPMN management (Feature activations, VLR addition/modification, GT mapping, hostname management.)
• Steering Management (CoS management, Location detail configuration/updates, VPMN steering configuration, release code modifications & prioritisation, node management, subscriber/device management)
• Border Gateway (Location detail configuration/updates, VLR addition/deletion/modification.)
• Platform management (disk space management, database management, software management)
• Security Management (vulnerability management)
• People and performance management.

QUALIFICATIONS

Education:

• Bachelor’s degree in Engineering, IT, and/or Telecommunications
• Formal leadership certification training (preferred)
• English: verbal and written proficiency
• French: Advantage

Experience:

• 8 years’ experience in managing endtoend roaming testing
• Minimum of 5 years’ experience leading roaming testing teams 
• Experience with Quality of Services (QoS) and commercial launch processes
• Experience with SS7 and GPRS tracing, as well as GRX & IPX providers
• Experience with the technical troubleshooting of International Roaming; in a hub advantageous
• Experience with IR.21 creation, updates, distribution, and management in GSMA’s RAEX 
• 5 + years’ experience in the leadership and development of teams
• Experienced in creating and conducting presentations in English.
• Experienced presenting to senior management and OpCo leadership.

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Description

• Responsible for conduct of physical count and cycle count of inventory as per defined frequency
• Identify and highlight any process enhancement that will improve the Turnaround time of the business
• Assist with any queries raised by internal/ external auditors
• Ensure that warehouse housekeeping is well maintained at all times and stock put-away to correct locations as defined on system
• Ensure that all inbound stock are adequately insured against theft/losses
• Liaise with Buyer to ensure that suppliers have updated contracts and if there are any changes proposed from an MTN perspective to be considered for negotiations
• Drive the stock counts (either cycle or physical) in terms of statutory requirement
• Perform reconciliation of inventory in case of discrepancy in the count
• Keeps equipment operating by enforcing operating instructions
• Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements
• Observe health and safety regulations; maintain warehouse in a clean, safe and orderly condition
• Supervise the activities within warehouse and ensure adherence to the warehousing guidelines
• Oversee activities related to lots, batches, serials and consigned inventory
• Handle issues escalated by Administrator, Warehouse
• Responsible to ensure timelines are met in case of any request for transfer, dispatch, etc. of the stocks from warehouse
• Responsible to ensure warehouse is clearly demarcated with receiving area, dispatch area, staging area, etc.
• Identify and resolve any issue with respect to damage, wear, etc. while moving the components to stock 
• Plan kitting schedule by taking into consideration stock availability, resources and production plan for the period
• Generate pick list based on the requirement as per BOM and identify  inventory items needed to complete kits
• Generate shortage list for kits and stand-alone material items and ensure delivery of materials to be expedited after considering stock on hand and shortage
• Reconcile inventory and analyze errors. Document the reason for shortage of inventory and analyze the shortage errors
• Record part number and other inventory identification for the inventory which is missing/deficient
• Monitor the performance of warehouse personnel 

Education:

• First degree in Engineering or Supply Chain Management or Finance or any related discipline
• Fluent in English

Experience:

3 – 7 years’ experience which includes:

• Experience working in a medium to large organization
• Knowledge of customer database management principles
• Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
• Understanding of process for booking, tracking and monitoring of orders

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Mission:

To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

1–3 years’ experience in an area of specialization, with experience working with others

• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

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Description

• Coordinate the processing, remittance, reconciliation and reporting of all payroll related statutory liabilities (PAYE, NHF), ensuring MTNN’s compliance with all payroll related tax laws and regulations.
• Monitor prompt submission of payroll related inputs and review same for accuracy in terms of claims, allowances, tax relief and deductions.
• Administer statutory audit (concerning PAYE, ITF and NHF) process and respond promptly to payroll related queries raised by tax authorities and other regulatory bodies, preparing PAYE audit support data for external auditor’s use.
• Run the payroll software ensuring accuracy and completeness of data.
• Coordinate the preparation of year-end tax forms (Form A) for both national and expatriate staff and file tax returns in compliance with the guidelines of the statutory authorities.
• Prepare monthly reports related to the payroll statutory deduction within MTNN.
• Execute salary administration activities including preparation of annual budget of Salary Unit, reviewing salaries journal vouchers, monitoring amortizations and accrual of salaries and reconciliations.  
• Keep accurate and up to date records of all payroll related payments made to statutory authorities
• Register new MTNN staff with the State and Federal Board of Inland Revenue (SBIR, FBIR) and other internal revenue regulatory agencies to avert penalty that may arise.

Education:

• First degree in Accounting
• Fluent in English 

Experience:

3 – 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium organization 
• Experience in payroll management and tax 

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Mission:

Execute Digital Services’ platform strategy by identifying, developing, and managing platforms that have compelling and competitive propositions to help MTNN acquire customers and grow revenues in alignment with the overall business strategy and market requirements.

Description:

• Implement and monitor Digital Services’ platform (including but not limited to (ayoba, MyMTN App, e-Marketplace, MTN Play) strategy.
• Grow platform revenues and subscriptions to exceed targets as specified in the business plan. 
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ platforms.
• Collaborate with cross-functional teams to identify and onboard new strategic platforms.
• Ensure platforms adhere to all MTNN and regulatory policies relating to digital products and services.
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CRX, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a platform perspective.
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
• Monitor the documentation, development, testing, and launch of platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
• Provide accurate, current, data-driven, relevant, and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.
• Implement an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
• Contribute and participate in all Digital Services’ Employee Engagement Program events, initiatives, discussions, and workshops.
• Contribute to the growth, satisfaction, and well-being of the team and the development of a team culture focused on growth, innovation, and stakeholder management.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTNN’s VB and values
• Stay abreast of and share information about new and existing regulatory policies, digital, industry, marketplace, and platform trends with the team

Education:

• A first degree in any Applied/Social Sciences or related discipline
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, and Word)
• Fluent in English
• Certification or training in marketing and (Agile) Project Management will be an added advantage.

Experience:

9 - 17 years’ experience which includes:

• A minimum of eight (8) years working in a small- or medium-sized digital organisation
• A minimum of five (5) years’ experience in customer acquisition, customer service, digital marketing, funnel optimization, lead generation, performance evaluation, product analytics, product and value proposition development, product life cycle management, and revenue generation on digital platforms
• Experience in A/B testing, channel optimization, Information Technology, messaging OTT, platform and product development, SEO, telecommunications, and UI/UX will be an added advantage.
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships at various levels within an established organization, influence stakeholders, and work as part of a cross-functional team.
• Experience in co-coordinating and dealing with external partners and suppliers and regulatory bodies such NITDA, NCC, Consumer Protection Council, etc. will also be an advantage

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Mission:

• To promote the MTN brand and deliver on the monthly sales target and other expectations as required by the Sales & Distribution division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SIM Registration Acquisition Agents.

Description:

• Ensure an increase in sales, activations, and product penetration by ensuring brand visibility within assigned territory.
• Review channel operations and stock levels and ensure proper stock management in the channel in order to meet customer demands.
• Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and increased product knowledge, as well as identify developmental opportunities for team members.
• Oversee and coordinate all technical activities and the activities of team members, and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
• Provide procedural and policy guidance to team members and other operational staff and communicate service standards to ensure that targets are achieved.
• Work with other units/departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.

Education:

• A first degree (B.Sc. or HND) in any Social Science degree or related discipline
• Fluent in English

Experience:

3 - 7 years’ experience including:

• Experience using data mining tools
• Telecoms experience would be an added advantage

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Mission

To Plan, design and support the delivery of solutions to respective Enterprise Business Solutions for end-users and ensure all IT systems function properly. In addition, coordinate and oversee activities related to the usability, security and continuity of all such solutions from engineering perspective. 

Description

• Organize regular engagement with vendor to review improvement areas for Enterprise Business solutions.
• Maintain detailed documentation of all architectural designs, configurations and implementations done for every integration requirement.
• Keep abreast of Enterprise Business solutions design patterns and industry trends.
• Perform the automation of load and performance testing, security testing, application monitoring, and internal acceptance testing.
• Ensure automation of monitoring and proactive identification and resolution of issues by embedding Machine Learning in error analysis. 
• Ensure all solutions deployed and tested with its resilience to potential security threats. 
• Ensure adoption of security by design.
• Understand current Enterprise Business solution integration capabilities including the use of services-based frameworks and other data integration technologies and strive for continuous improvement.
• Ensure that new business requirements have gone through the pipeline for analysis and design for subsequent implementation. 
• Develop and maintain relationships with vendor partners to provide support for outsourced applications.

Education:

• Minimum of First degree in the Sciences or Engineering from a recognized university.
• Fluent in English.

Experience:

6 - 13 years’ experience which includes:

• 5 years of managing development teams.
• 5 years of managing high demand pipeline in Telecom environment.
• Minimum of 5 years solution analysis, design and integration experience and exposure to formal requirements and design processes with very good understanding and knowledge of Charging Systems, Channel types – contact and contactless, Service Delivery and subscription platforms. 
• Strong experience with architecting and deploying cloud ready and enabled solutions including use of server-less computing technologies for applications.
• Strong experience with DevOps best practices including CI/CD (Continuous Integration/Continuous Deployment), automated testing, release automation, application performance monitoring, production operations and software quality assurance.
• Experience working or leading efforts related to deployment of Charging Systems , VAS, Subscription platforms, USSD GW & SMSC platforms.
• Experience with managing environments with significant outsourced vendor supported functions fused with in-house engineering.
• Proven strong leadership skills to manage changes and critical issues in a highly dynamic environment.

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Mission:

• Plan and design comprehensive end-to-end network security solutions.
• Provide ongoing support for the day-to-day security operations, planning, and maintenance of MTN Nigeria's enterprise and mobile data networks, utilizing the latest network security technologies.

Description:

• Coordinate high-level understanding of multi-service platforms and routing protocols (ISIS, RIP, RSVP, OSPF, BGP, iBGP, etc.) and troubleshoot down to the packet level.
• Guarantee in-depth knowledge of IP/MPLS protocols, NMS systems, firewalls, Cisco Works, CIC, identify with Layer 2 and 3 VPN in line with the Service Level Agreements.
• Implement site-to-site and remote access VPNs.
• Implement firewalling technologies and network access control methodologies.
• Implement mile-to-mile business connectivity access technologies like GPR.
• Implement network access control across different network segments on the IP/MPLS network.
• Ensure security and preventative measures for unauthorized access.
• Escalate network-related faults and network clearance rates.
• Ensure the quality roll-out of new data and services, working with Marketing and IP System planning.
• Perform New Node implementation and cut over.
• Provide emergency maintenance on IP/MPLS networks with security skills High-level troubleshooting.
• Achieve Planned Works Completion rate.
• Liaise with IP vendors, interfacing with TAC centers and vendor Tier 2 and 3 support staff.
• Ensure value is created through effective stakeholder management.

Education:

• First degree in Computer Science/Electrical Engineering 
• CISSP Certified Information Systems Security Professional would be an added advantage
• Cisco Certification to Professional Level required with a bias in Security
• CCIE Security certification would be an added advantage
• Fluent in English 

Experience:

3 – 7 years’ experience including:

• 3 years of high-level support in a large enterprise environment
• Demonstrable knowledge of security policies
• knowledge of interworking with TAC and other Cisco services
• Prior experience in telecommunications or service provider functionality

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Mission:

To continuously drive MTNN businesses and services to achieve their set objectives and protect these services from internal and external threats while ensuring quality of service, compliance with security standards, availability, confidentiality, integrity, and a better customer experience.

Description:

• Manage and maintain all network security platforms and their associated software, such as firewalls, intrusion detection and prevention, load balancers, anti-dos, anti-spam, syslog, remote access, and other security appliances.
• Ensure active management of IPS/IDS, web filtering, application controls, DDOS, firewalls, WAFs, VPNs, load balancers, and every other technology is in line with security practices.
• Development of scripts for automation of tasks and deployments using Python, Shell, Ansible, or any other network programmability solution
• Demonstrate subject matter expertise in the areas of IPS, load balancers, WAF, anti-DOS, anti-SPAM, remote access, NAT, security information, event management, and next-generation firewalls with product-specific knowledge of Cisco, Juniper, Checkpoint, and Fortinet firewalls.
• Provides technical support for new integration, incidents, and fault resolution.
• Experience with Networking and Troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, NAT, Access-List, IPSec/SSL VPN, Remote Access, IPS, and ADC)
• Proactive monitoring and daily health checks on network security infrastructure ensure and adhere to security best practices.
• Coordinate and monitor log analysis on all network security nodes to ensure service availability and security requirements are met.
• Ensure compliance with existing security policies and best practices is adhered to from a network security perspective.
• Ensure proper integration of new network security elements in the regions and acceptance testing.
• Ensure proper implementation of change requests and planned activities.
• Monitor performance statistics and generate weekly reports.
• Ensure routine maintenance and housekeeping (records, backups, etc.) on all network security nodes within the region.
• Document network problems and resolutions for future reference.

Education:

• First degree in computer science or any related discipline
• Fluent in English
• CCNA, CCNP Security
• Certification in Cyber Security Incident Response
• Related Cyber Security Certification
• CISSP will be an advantage.
• Azure or AWS certification

Experience:

3–7 years of experience to include

• A minimum of 3 years experience in IT development or IT operations
• Experience working in a medium or large organization
• In-depth understanding of NAT, VPNs, Application Security, WAF, DNS, Web Security, DDOS, Anti-spam, Access List, Netflow, IPS/IDS, Log Analysis, and Routing over varied platforms such as Cisco, Juniper, Checkpoint, Fortinet, and F5.
• Experience supporting and monitoring network security systems in a telecommunications company, managing IPS, firewalls, load balancers, syslog/SIEM, remote access, and other critical network security appliances
• Familiarity with scripting languages and/or automation tools (Python, Ansible, NetMiko, etc.)
• In-depth knowledge of cybersecurity, attack methodology, and security incident management
• Good understanding of risk management, security controls, and standards
• Broad experience handling a variety of network security operational tools, monitoring, executive dashboard reporting, and data analysis

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Mission:

• Provide support to the Value Sales Team in sales analytics and reporting for the channel.
• Coordinate all key stakeholders in the organization until achieving required outcomes in channel management.

Description:

• Assist the value sales teams (especially Inside Sales) with reporting and data analytics, lead aimed at growing the channel revenue.
• Achieve business growth, value created, drive new business opportunities, and retain the existing base/revenue and drive new business initiatives for Mobile, ICT and Converged Services via lead source validation and analytics support.
• Analyze, develop, and implement best practices in sales pitch and customer engagement.
• Accurate and timely performance analysis reporting of all Inside Sales Accounts (monthly)
• TAT Management and supervision of internal customers escalation
• Quarterly proposal, cheat sheet and email refresh
• Weekly call listening and outcome reporting/analytics.
• Interface with BI, Marketing, Sales, `Digital Services, Client success to drive new business initiatives in ICT, converged services, etc.
• Serve the division’s internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s brand perception within the SoHo, SME and mSME community.

Education:

• Minimum University Degree (Business or Data Analytics or any numerical related course or social science)
• Fluent in English

Experience:

3-7 years' experience in data analytics or any numerical related course or social science

• Minimum 3 years in Business Development, Sales, and Reporting
• Experience working in a Telecom or Sales Company.
• Experience managing complex projects with multiple internal/external stakeholders