Fresh Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

Job Purpose

• The Merchant Onboarding and Integrations officer is responsible for onboarding merchants integrating with Monnify.
• He/she will work closely with merchants in ensuring their onboarding and Integration process is seamless and hitch-free.
• He/she will also be required to work with other teams in escalations.

Job Responsibilities

• Review Merchant's KYC and ensure all documents provided are in line with Standard Operating Procedures and Regulatory Requirements
• Work with the Compliance team in activation of Merchant's accounts.
• Reviewing Logged tickets by the Customer Support team and ensuring complete resolution of such tickets.
• Monitor Support Channels (Zendesk, E-mails, Whatsapp, Freshchat, Skype, Slack) for Onboarding/Integration escalations, and treat such requests in a timely manner
• Liaise with the sales team to properly understand the Merchant's use case in order to provide the necessary API's required for Merchant's Integration.
• Follow up with Merchants (Bi-weekly-Semi) to check in on their Integration and provide assistance/support where necessary.
• Work hand in hand with other teams i.e technical product team to escalate technical issues experienced by merchants and also monitor such requests till resolution.
• Configure Merchant fees and charging profiles. Also enabling changes to merchant contracts as advised by the sales team.
• Handling other responsibilities as assigned i.e. Whitelisting IP addresses/ Approval of change of Settlement Account Requests by Merchants etc.
• Work with the Product Manager/ Product team and other internal stakeholders to make any product changes that would improve customer experience.

Requirements & Qualifications

• Bachelor's Degree
• 2+ years preferably.
• Experience type - Customer support officer or Application support personnel.
• Driven and result oriented
• Ability to Multitask.
• Analytical and data driven
• Empathy and Excellent communication skills
• Outstanding organizational skills

go to method of application »

About the role

• As the Treasury Manager at Moniepoint, you will be responsible for understanding our money flows and how to optimize these flows.
• We currently move money to and from the customers who operate on our payments platforms, to and from our partner banks via our own rails and those of processing partners, and also move money for our own operational needs.
• This role will therefore be responsible for monitoring our day-to-day treasury management including FX exposure management.
• The Treasury Manager will also work closely with product and finance teams to build systems and processes to support the automation of our money flows.

What you'll get to do

• Maintain a strong working relationship with banks, payment processors and other payment partners including monitoring the timely execution of key treasury transactions.
• Lead the design of an automated treasury management system to ensure all our treasury flows are streamlined and can be monitored on a real-time basis. This will include developing automated dashboards to report on cash balances and movements on a real-time basis
• Develop and implement initiatives to improve liquidity management processes, liquidity monitoring, treasury controls and other processes in the treasury department.
• Review all financial information processed and reconciliations to ensure the accuracy and integrity of financial data and cash balances
• Develop risk management policies to ensure all our money movements meet regulatory requirements and within set thresholds
• Support cash flow forecasting activities to ensure we have optimal liquidity to support our operating needs
• Support the process of intercompany borrowing, capital repatriation activities and ensure any foreign currency exposures are monitored and appropriately managed
• Manage ad hoc treasury projects such as data analysis, data requests and audit queries.

To succeed in this role, we think you should have

• Minimum of 5 years of in-depth treasury experience, preferably in the financial sector.
• Bachelor's degree in Finance, Economics or its equivalent
• Strong exposure to end-to-end treasury activities including liquidity management and foreign exchange.
• Experience with SQL and other data visualization tools
• Strong understanding of the payments and banking industry
• Excellent communication skills.