Jobs at Lady Green Limited

Job Description

• We are seeking a friendly and skilled individual to join our team as a Mixologist. As a Mixologist, you will be required to maintain excellent food hygiene standards while preparing and serving tasty, healthy beverages.

Responsibilities

• Deliver exceptional customer service, ensuring that all customers feel welcome and valued
• Prepare and serve high-quality juices, smoothies, and beverages
• Maintain a clean and organized workspace at all times
• Ensure that all products are prepared and presented to Lady Green's high standards
• Committed to exceptional standards for quality, consistency, taste, presentation, and proper customization of orders
• Work quickly and efficiently to deliver fast and accurate preparation of guest orders
• Stock and maintain the station fridge
• Prep various food items, fruits and vegetables
• Responsible for the overall cleanliness of the restaurant including trash, recycling, and eating areas
• Upkeep of sanitary practices and quality control including the cleaning of all stations, tables, counters, utensils, floors, and trash
• Working in collaboration with management to maintain accurate and up-to-date product signage throughout the entire department
• Provide recommendations to customers based on their preferences and dietary requirements
• Assume any roles and job duties outside of this description that may be delegated as need be.

Requirements

• Candidates should possess an FSLC qualification with at least 2 years work experience.
• Prior experience in a similar role required
• Strong customer service skills with a friendly and welcoming demeanor
• Ability to work in a fast-paced environment while maintaining a positive attitude
• Excellent communication skills with the ability to provide recommendations and answer customer questions
• Ability to work well in a team and collaborate with others to achieve common goals
• Attention to detail and ability to maintain high standards for food quality and presentation
• Flexibility to work weekends, evenings, and holidays as required.
• Good oral and written communication skills
• Thrives as a team player in a fast-paced work environment.
• Able to be on your feet for 8 hours
• Excellent time management skills.

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Job Description

We are seeking a very well-spoken, friendly and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring a positive dining experience. If selected for the role, you will be responsible for the following:

• Handle incoming calls
• Greet and welcome customers in a warm and friendly manner
• Assist customers in placing online delivery orders and address any inquiries or concerns
• Provide detailed information about menu items, ingredients, and meal plans
• Liaison with delivery drivers and courier services when delivery orders are placed
• Ensure accurate order processing and timely delivery coordination
• Provide informational resources about Lady Green restaurant products and services to customers
• Maintain database of customers separated by purchases and non
• Follow communication procedures, guidelines and policies
• Handle customer feedback, complaints and resolve issues effectively
• Collaborate with other staff to ensure smooth operations
• Take and manage reservations for sit-in dining
• Effectively navigate the internal POS system including but not limited to order placement, order cancellations, third-party app management, etc
• Regularly monitor social media and other communication channels in order to assist customers.

Requirements

• Proven experience in a customer service or hospitality role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and ability to handle difficult situations with patience and professionalism
• Tech-savvy with proficiency in using online ordering systems and reservation software
• Ability to work in a fast-paced environment and remain calm under pressure
• Flexibility to work shifts, including weekends and holidays
• Fluency in English; knowledge of additional local languages is a plus
• Positive attitude, team player mentality, and passion for providing outstanding customer service.