Latest Jobs at NewGlobe

About The Role

• The Officer, IT Operations role combines the provision of front-line support and superior customer service to our schools and support teams with the responsibility for one of our key functional areas in IT Operations, including asset management, problem management, and support office support. The Officer role rotates between these functional areas, bringing fresh energy and insights to each area, while gaining experience over the different aspects required to ensure our Tech investments deliver on our ambitious mission. It will involve rolling up your sleeves to get the day-to-day done with ensuring overall delivery excellence for your assigned area.
• The role reports to the Manager, IT Operations, who has broad oversight over the programme, and involves mentoring and developing Associates..

What You Will Do

• Ensure delivery against one of our key functional areas for IT Operations:
• Teacher Tablets: ensuring high availability of teacher tablets, including proper assignment, monitoring, and troubleshooting.
• Smartphones and Tablets - ensuring high availability of school leaders and field staff devices, including proper assignment, monitoring and management (mobile device management), and procurement.
• Problem Management - ensuring that all Tech issues ("incidents") are properly tracked and regularly analysed to identify our key "problems" (recurring incidents) - and to work on sustainable solutions
• Support Office Support: ensuring the support office is high-functioning - working IT Assets (laptops, printers, etc.), network, firewall, PBX, etc.
• Provide first point of IT support contact for all staff, covering all hardware, software, and associated peripherals.
• Proactively troubleshoot using reports and data analytic tools provided - and also contribute back to their evolution and improvement.
• Deploy IT assets and associated peripherals, including new installations and redeployment of existing equipment.
• Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
• Visit schools to understand pain points and receive feedback.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
• Supervise, train, and mentor junior staff members in all of the above.
• Provide technical assistance to project teams and undertake technical project roles when required.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.

What You Should Have

• A Degree from a recognised university with top marks in a relevant discipline
• Suitable IT/industry work experience
• Experience working within a fast-paced environment
• Excellent technical knowledge of IT hardware, including laptops, mobile devices (esp. Android), and peripherals
• Software and hardware troubleshooting ability
• Experience working and training on a variety of IT subjects and applications
• Analytical capability - ability to analyse data sets and be data driven. Advanced analytical capabilities, such as SQL, a plus.
• Strong writing and oral communication skills
• Research skills, including ability to identify and propose solutions to issues/crisis

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, we work in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

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About The Role

• The Academic Officer will ultimately be responsible for educational outcomes across schools in their assigned territory and will serve as an individual contributor, collaborator, and manager in this role.
• As an individual contributor, the Academic Officer will manage all academic events and initiatives for the territory. This will include the implementation of cyclical events (e.g., provision and maintenance of a school and academic calendar, daily and weekly timetables) and any new learning innovation launched throughout the academic year.
• As a collaborator, the Academic Officer will be responsible for coordinating with Shared Services Instructional Design and Learning Innovation to ensure that all levers of achievement are robust and contextualized for the territory. Within the territory team, the Academic Officer will work with other departments to ensure that all schools have the right operational conditions for learning to take place.
• Finally, as a manager, the Academic Officer will ensure that members of the Academic team in the territory have a clear work plan and are productively working in tandem to generate achievement in schools.

What You Will Do

• The Academic Officer must be a data-driven individual with experience developing and managing cultures of high performance and high expectations. You must be a great academic leader who understands exceptional instruction and can motivate and support others in realizing a vision of academic excellence. Ideal candidates have worked in organizations with a proven track record of generating large learning gains.

In addition, the Academic Officer will:

• Lead execution and interdepartmental coordination of the core academic program in territory.
• Advocating for learning outcomes and serving as an in-territory academic consultant for other departments.
• Providing feedback to the Instructional Design team, to improve learning outcomes and culturally contextualize what is taught in your territory.
• Representing NewGlobe with key state stakeholders, including the Ministry of Education and other government education officials.
• Conducting necessary market and regulatory research to inform instructional systems and policies (timetable, teacher specialty configurations, retention policies, exam policy, placement policy).
• Managing the Academics team based in your territory: Programme Manager.
• The Academic Officer will report to the Schools Director and the Academic Director, Shared Services.

What You Should Have

• Bachelor’s degree in Education or related field, graduate degrees preferred.
• 2-4 years’ experience working in education.
• 2 or more years of teaching experience with evidence of outsized student learning gains is an added advantage.
• Experience working in the education sector.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, we work in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

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About the Role

• We are looking for a full time Lead Full-Stack Engineer to head up one of our cross-functional software development teams, which builds the software that powers and improves our competitive advantage. In addition to being technically excellent and an individual contributor, a Team Lead is responsible for the end-to-end delivery of their project (looking across all disciplines and technology stacks) and for ensuring that their team is following agreed norms and processes.
• This person should be familiar with design and implementation issues specific to a data driven, highly scalable environments and be able to handle such issues with flexibility and ingenuity. The ideal candidate will have a strong customer focus, a proven track record of delivering high-quality products in a continuous delivery environment, and an appreciation for clean and simple code.

What You Will Do

• Design, implement, and support new products and features, including overseeing the technical design and architecture of projects
• Grow and lead an software development team of 5-7 engineers
• Collaborate with project sponsors and product designers to elaborate requirements and facilitate trade-offs that maximise value
• Analyse and improve the overall software architecture, with a focus on maintainability and scalability
• Mentor and develop members of the team, from daily interactions to broader professional development goals

What You Should Have

• A BA/BS in Computer Science or a related technical field
• 7+ years of enterprise software development experience
• 2+ years of experience leading engineering teams
• Comfort recommending and advocating for enterprise architectural best practices for highly-available, scalable, and reliable implementations; but also the experience to take on technical debt where appropriate
• Enterprise-level experience with continuous delivery practises and tools
• Advocacy of test-driven development (TDD) and/or behaviour driven development (BDD)
• Experience with pair-programming and other XP practises a plus
• Expertise in several of the following areas (and interested in learning about the rest):
• Web services and API design, especially in the Microsoft .NET ecosystem
• Android applications, especially “offline-first”
• JavaScript Web Applications, especially Progressive Web Applications
• Data engineering - data pipelines that cleanse, classify, and aggregate data sets
• Highly scalable architectures (e.g. CQRS, Event Sourcing, queues, circuit breakers, etc.)
• Monitoring in all its forms - error monitoring, synthetic monitoring, performance monitoring, user monitoring, etc.
• Security and identity management - OAuth, penetration testing, software supply chain
• Cloud and Hybrid deployment models
• Databases and ORMs - esp. MS SQL Server/T-SQL (and EF, Dapper, etc.); but also other forms of persistence
• Experience in a lean delivery environment and understand not only the mechanics, but also the underlying motivations
• NewGlobe uses primarily .NET (server-side), Vue.JS (web apps) and Kotlin (Android native), so experience in these toolchains is preferable; however, NewGlobe also values developers with diverse experience, so serious exposure to other languages and ecosystems (e.g. NodeJS, Ruby, functional languages, NoSQL DBs) is a bonus
• Ability to function well in a fast-paced, informal environment where constant change is the norm and the bar for quality is set high
• Interest in open source projects – familiarity with OSS projects is a plus; contributions to open source projects is a big plus

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About The Role

• The Associate, Quality Assurance are the eyes and ears of the organization.
• They are part of an existing highly-trained quality monitoring team focusing on systematic academy-level monitoring.
• The Associate, Quality Assurance is driven, competitive, and always strives to win. The role requires someone who has a strict code of integrity. We are looking for an energetic and motivated individual willing to contribute his or her skills to the team to make the Quality Assurance team even more successful.

What You Will Do

• Ensure schools are compliant with procedural requirements through processes of quality control and audit checklists of academy operations and management tools, materials and processes by:
• Paying visits to a set schools each day (as assigned by the Quality Assurance Manager)
• Performing audits via the smartphone
• Reporting the information back to HQ.
• Provide valuable insights into critical operational issues based on school visit observations.
• Work with HQ to ensure that the school teaching and management systems and tools are well implemented and maintained as per Bridge standards at individual schools both by School Heads and by teachers.
• Quality Assurance Associates will travel every single day to schools and are expected to spend a fair amount of time on the road.

What You Should Have

• Highly organized, detail-oriented and able to manage multiple tasks within tight deadlines
• Hard-working with a positive can-do attitude; is able and willing to take on any challenge
• Able to "stand his/her ground" and not be convinced by any School heads, teachers or anyone to change the audit information.
• Mature and independent - supervision will largely be done from HQ while you operate in the field
• Adept at using smartphones and email programs.
• Aptitude for learning new IT systems/applications
• Excellent oral and written communication skills
• Prior experience conducting audits or experience in a quality assurance role is a plus.
• Willingness to travel every day in all weather.
• High Diploma or University graduate

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

go to method of application »

About The Role

• NewGlobe ensures efficient management of its schools through a school's organizational structure that divides schools into regions and territories and assigns management oversight of each region to one Schools Supervisor. A Schools Supervisor is responsible for the management of a group of schools and Schools Supervisors report to a Regional Manager who in turn is responsible for the success of that school region or territory. The schools are situated in various communities across the state in Nigeria to which you are assigned.

What You Will Do

• Work closely with a large group of Schools Supervisors in your territory to ensure that they are operating at the highest levels.
• Work closely with the Training Manager to ensure feedback from the field is translated to effective training content, systems and processes which further empower Teachers and Headmasters to lead successful schools.
• Empower Schools Supervisors to focus intensely on instructional leadership, including each teacher completing the scheduled lessons each day; on positive classroom and school management without corporal punishment; and school strength through retention, which is a sign of parents’ belief in the positive contribution of the school.
• Provide management oversight to Schools Supervisors in your region or territory and ensure operating performance and instructional learning targets are met.
• Provide coaching and mentoring to Schools Supervisors in your region to help develop their management skills and support the achievement of their academy goals.
• Regional Managers completely own (and therefore, are accountable for) the performance metrics of all of the schools in their territory, as measured by operational and instructional benchmarks.
• This role requires a constant presence at the schools and close interaction with each School Head or School Administrator to ensure that there is continuous bi-directional communication and coaching.
• In addition to interactions with schools, the Regional Manager is expected to build close relationships with the local and state level government officials, the traditional and local community leaders, and Parents of the children in the school to promote the importance of education, garner support for the school and education ministry’s activities as it relates to their children and to keep a constant monitor on their feedback.
• Must be ready to travel on a daily basis to schools in your region. The schools are situated in various communities across the state in Nigeria to which you are assigned.

What You Should Have

• High level of energy and enthusiasm so as to be effective in a fast-paced environment with multiple demands.
• This role would suit someone who has extensive experience doing community-based work, field management expertise and strong people management and program management skills.
• An Education Degree is a MUST, with at least 5 years of professional work experience.
• Prior team leadership experience using a hands-on role model approach to management and the ability to coach and motivate others to achieve results.
• Proven ability to drive results.
• Passion for providing outstanding customer service
• Excellent practical problem solving skills with the ability to multitask and prioritize effectively.
• Previous experience building relationships with government and community officials.
• A passion for what we do is essential and experience in low cost education environments or the public schooling environment is an advantage.
• Must be dynamic, articulate, organized with an attention to detail.
• Must have demonstrated capacity to plan, prioritize and deliver tasks on time to meet goals in a high pressure environment.
• Must be passionate about following processes and procedures and be extremely data-driven.
• Must be passionate about education and schooling in general.
• Must be comfortable working in low-income communities.
• Must have respect and sensitivity towards cultural, gender, ethnicity and religious diversity.
• Must have maturity and confidence in dealing with high-ranking officials of government institutions, international institutions and non-government institutions.
• Willingness to have tough conversations when circumstances require it and to take a “no-nonsense” approach to driving business results.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, we work in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.