Ongoing Recruitment at Aspom Travel Limited

Job Description:

As a social media team lead, you will be responsible for managing and leading a team of social media professionals to develop and execute social media strategies that align with the organization's goals. You will play a crucial role in building the brand's online presence and engaging with the target audience across various social media platforms.

Responsibilities:

• Develop and implement social media strategies to increase brand awareness, drive engagement, and generate leads.
• Manage a team of social media specialists, providing guidance, coaching, and performance feedback.
• Oversee the creation of engaging and compelling content for social media platforms, ensuring consistency in brand voice and messaging.
• Monitor and analyze social media metrics and performance to identify areas for improvement and optimize campaigns.
• Stay updated on the latest trends, tools, and best practices in social media marketing to drive innovation and maintain a competitive edge.
• Collaborate with cross-functional teams, including marketing, PR, and creative departments, to align social media efforts with overall marketing initiatives.
• Manage social media budgets, allocate resources effectively, and track ROI for social media campaigns.
• Build and maintain relationships with influencers, partners, and relevant industry stakeholders to leverage partnerships and expand the brand's reach.
• Handle escalated customer inquiries and issues on social media, ensuring timely and appropriate responses.
• Stay informed about industry regulations and compliance requirements related to social media activities.

Requirements:

• Bachelor's degree in marketing, communications, or a related field.
• Proven experience (5+ years) in social media management, with at least 2 years in a leadership or team management role.
• In-depth knowledge of various social media platforms, their algorithms, and best practices.
• Strong understanding of content marketing, audience segmentation, and targeting strategies.
• Proficient in social media management tools, analytics platforms, and scheduling tools.
• Excellent written and verbal communication skills, with the ability to craft compelling and engaging content.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Strong leadership and team management skills, with the ability to motivate and inspire a team.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Only Candidates who reside on the island are encouraged to applied for considerations.

NOTE: AGE 30 - 38 years only will be considered.

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Job Description:

As a Visa Officer Team Lead, you will be responsible for managing and leading a team of visa officers to ensure the efficient processing and delivery of visa applications. You will play a crucial role in maintaining the integrity of the visa application process and providing exceptional customer service to applicants.

Responsibilities:

• Supervise and lead a team of visa officers, providing guidance, support, and performance feedback.
• Manage the daily operations of the visa office, ensuring smooth workflow and adherence to established processes and timelines.
• Review and evaluate visa applications for compliance with relevant immigration laws, policies, and procedures.
• Conduct interviews with visa applicants, assess their eligibility, and make informed decisions regarding visa approvals or rejections.
• Stay updated on changes to immigration regulations, visa requirements, and related policies to ensure accurate and up-to-date information is provided to applicants and team members.
• Handle complex and sensitive visa cases, including those requiring additional review or documentation.
• Collaborate with internal stakeholders, such as legal teams, government agencies, and consulates, to resolve visa-related issues and ensure a smooth application process.
• Provide excellent customer service to visa applicants, addressing inquiries, resolving complaints, and managing escalations.
• Maintain accurate and detailed records of visa applications, ensuring data integrity and compliance with data protection regulations.
• Develop and deliver training programs for visa officers to enhance their knowledge and skills in visa processing and customer service.
• Conduct performance evaluations, identify training needs, and implement performance improvement plans for team members when necessary.
• Stay informed about industry best practices and technological advancements in visa processing to optimize processes and enhance efficiency.

Requirements:

• Bachelor's degree in a relevant field, such as international relations, immigration law, or a related discipline.
• Previous experience (5+ years) working as a visa officer or in a similar role within an immigration or consular services environment.
• Strong knowledge of immigration laws, visa regulations, and visa application processes.
• Experience in leading and managing a team, with excellent leadership and interpersonal skills.
• Exceptional attention to detail and the ability to analyze complex information and make sound decisions.
• Excellent written and verbal communication skills, with the ability to interact with individuals from diverse cultural backgrounds.
• Proficient in using visa application systems, databases, and other relevant software.
• Ability to work under pressure, manage multiple priorities, and meet deadlines.
• Strong customer service orientation, with the ability to handle difficult situations with tact and professionalism.
• Knowledge of multiple languages or proficiency in a specific language relevant to the visa applicant pool may be an asset.
• Only candidates who resides on the Island are encouraged to apply and will be considered.

Note: AGE 30-38 years 

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Job Summary:

As the Birth Service Team Lead in our travel agency, you will be responsible for overseeing and managing all aspects of our birth services, catering to expectant parents who wish to travel during their pregnancy. You will ensure that our clients receive exceptional service and have a safe and comfortable travel experience throughout their pregnancy. This role requires strong organizational and communication skills, as well as in-depth knowledge of pregnancy-related travel guidelines and regulations.

Responsibilities:

• Develop and implement strategies to market and promote our birth services to expectant parents.
• Coordinate with various departments within the agency to ensure seamless integration of birth services into existing travel packages.
• Provide expert guidance and advice to expectant parents regarding travel during pregnancy, including destination selection, flight booking, accommodation, and local healthcare facilities.
• Stay up-to-date with industry trends, guidelines, and regulations related to pregnancy and travel to ensure compliance and provide accurate information to clients.
• Liaise with airlines, hotels, and other service providers to negotiate and secure favorable rates, amenities, and accommodations for pregnant travelers.
• Handle and resolve customer inquiries, concerns, and complaints related to birth services in a timely and professional manner.
• Collaborate with the sales team to generate leads and convert them into bookings for birth services.
• Develop and maintain strong relationships with healthcare providers, birthing centers, and other relevant organizations to enhance our network and service offerings.
• Train and educate agency staff on pregnancy-related travel guidelines and best practices.
• Monitor client satisfaction levels and implement strategies to improve the overall birth service experience.
• Prepare and analyze regular reports on birth service performance, including bookings, customer feedback, and financial metrics.

Qualifications:

• Bachelor's degree in a relevant field (such as Travel and Tourism, Hospitality Management, or Healthcare Management) or equivalent experience.
• Proven experience in the travel industry, preferably in a managerial or customer service role.
• In-depth knowledge of pregnancy-related travel guidelines, restrictions, and best practices.
• Excellent communication and interpersonal skills to interact effectively with clients, team members, and external partners.
• Strong organizational and time management abilities to handle multiple tasks and prioritize effectively.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with travel booking systems and online travel platforms.
• Exceptional problem-solving skills and the ability to think creatively to address client needs.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• A customer-centric mindset with a passion for delivering outstanding service.
• Only candidates who resides on the Island are encouraged to apply and will be considered.

NOTE: AGE 30 - 38 years

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Job Summary:

As a Compliance Officer, you will play a crucial role in ensuring that our company operates in accordance with relevant laws, regulations, and internal policies. You will be responsible for developing, implementing, and monitoring compliance programs, conducting audits, and providing guidance to employees on compliance matters. Your role is vital in safeguarding our company's reputation, minimizing risk, and maintaining ethical business practices.

Responsibilities:

• Develop and implement a comprehensive compliance program to ensure adherence to relevant laws, regulations, and company policies.
• Monitor changes in laws and regulations applicable to our industry and assess their impact on the organization.
• Conduct regular compliance audits and risk assessments to identify areas of non-compliance and potential risks.
• Review and update internal policies and procedures to align with regulatory requirements and industry best practices.
• Provide guidance and training to employees on compliance-related matters, including ethics, anti-corruption, data privacy, and other relevant topics.
• Investigate and respond to compliance concerns, incidents, and violations, ensuring timely resolution and appropriate disciplinary actions if necessary.
• Collaborate with internal stakeholders, including legal, finance, human resources, and operations, to ensure compliance requirements are integrated into business processes and practices.
• Maintain records of compliance activities, including audit findings, remedial actions, and employee training records.
• Prepare and submit reports to management, regulatory agencies, and external auditors, as required.
• Stay up-to-date with industry trends and best practices in compliance, and proactively recommend enhancements to the compliance program.
• Develop and foster a culture of compliance throughout the organization by promoting ethical behavior, transparency, and accountability.

Qualifications:

• Bachelor's degree in Business Administration, or a related field. Advanced degree or professional certification in compliance is a plus.
• Proven experience in a compliance role, preferably in a regulated industry.
• Thorough knowledge of relevant laws, regulations, and industry standards (e.g., anti-corruption, data protection, financial regulations).
• Strong understanding of compliance frameworks and risk management principles.
• Excellent analytical and problem-solving skills, with the ability to identify compliance gaps and propose effective solutions.
• Exceptional attention to detail and ability to interpret complex regulatory requirements.
• Strong communication and interpersonal skills, with the ability to build relationships and effectively collaborate with cross-functional teams.
• Demonstrated ability to deliver compliance training and awareness programs to diverse audiences.
• Experience conducting compliance audits and investigations.
• Proficient in using compliance management software and other relevant tools.
• High ethical standards and integrity, with a commitment to promoting a culture of compliance within the organization.
• Only candidates who resides on the Island are encouraged to apply and willbe considered.

NOTE: AGE 30 - 38 years

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Position Overview:

As a Holiday/Tour Team Lead, you will be responsible for leading a team of professionals in organizing and managing holiday tours and travel experiences. You will play a key role in planning, coordinating, and executing tour itineraries, ensuring the highest level of customer satisfaction and a seamless travel experience for clients. Your leadership and organizational skills will be instrumental in managing the team's performance, fostering a positive work environment, and achieving business objectives.

Responsibilities:

Team Leadership:

• Lead and supervise a team of holiday/tour professionals, providing guidance, support, and mentorship.
• Set performance goals, monitor progress, and provide regular feedback to team members.
• Foster a collaborative and positive work environment, promoting teamwork and professional development.

Tour Planning and Coordination:

• Plan and develop creative tour itineraries based on client requirements, market trends, and destination knowledge.
• Collaborate with vendors, hotels, airlines, and other travel partners to negotiate and secure competitive rates and services.
• Ensure efficient coordination of all tour logistics, including transportation, accommodation, activities, and other services.

Client Relationship Management:

• Build and maintain strong relationships with clients, understanding their travel preferences, needs, and expectations.
• Provide exceptional customer service, promptly addressing client inquiries, concerns, and requests.
• Anticipate and resolve any issues or challenges during the tour, ensuring a smooth and enjoyable experience for clients.

Financial Management:

• Monitor and manage tour budgets, ensuring profitability while maintaining competitive pricing for clients.
• Track expenses, analyze financial reports, and implement strategies to optimize revenue and control costs.
• Prepare accurate financial forecasts, reports, and presentations for senior management.

Quality Assurance:

• Implement and maintain quality standards for tour operations, adhering to industry regulations and best practices.
• Conduct regular performance evaluations of vendors and service providers to ensure high-quality services are delivered.
• Identify areas for improvement and implement corrective actions to enhance the overall tour experience.

Requirements:

• Bachelor's degree in Hospitality Management, Tourism, or a related field (preferred).
• Proven experience in tour operations, travel management, or a similar role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Exceptional organizational and multitasking abilities.
• In-depth knowledge of popular travel destinations, attractions, and travel industry trends.
• Proficiency in travel management software and reservation systems.
• Financial acumen and experience in budget management.
• Ability to work under pressure and adapt to changing priorities.
• Flexibility to work irregular hours and travel as required.
• Only candidates who resides on the Island are encouraged to apply and will be considered.

NOTE: AGE 30 -38 YEARS

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Position Overview:

As a Ticketing Officer Team Lead, you will be responsible for leading a team of ticketing officers in a travel agency or airline company. Your primary role will involve overseeing ticketing operations, ensuring accurate and efficient ticket issuance, and providing exceptional customer service. You will play a crucial part in managing the team's performance, maintaining industry standards, and ensuring compliance with regulations and policies.

Responsibilities:

Team Leadership:

• Supervise and lead a team of ticketing officers, providing guidance, support, and mentorship.
• Set performance goals, monitor individual and team performance, and provide regular feedback and coaching.
• Foster a positive and collaborative work environment, encouraging teamwork and professional development.

Ticketing Operations:

• Oversee ticketing operations, ensuring accurate and timely issuance of tickets for various travel segments (flights, trains, buses, etc.).
• Maintain an up-to-date knowledge of airline ticketing rules, fare structures, and industry regulations.
• Resolve complex ticketing issues, including rebooking, rerouting, and ticket exchanges/refunds.

Customer Service:

• Provide exceptional customer service to clients, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Assist customers with booking changes, seat assignments, special requests, and other ticket-related services.
• Handle escalated customer issues and act as a point of contact for VIP clients or challenging situations.

Quality Assurance:

• Ensure adherence to industry standards, company policies, and regulatory requirements in ticketing operations.
• Conduct regular audits to verify ticketing accuracy and compliance, identifying and addressing any discrepancies or issues.
• Implement quality improvement initiatives to enhance the overall ticketing process and customer experience.

Training and Development:

• Train and onboard new ticketing officers, ensuring they are knowledgeable in ticketing procedures, systems, and customer service.
• Provide ongoing training and development opportunities to enhance the skills and knowledge of the team members.
• Stay updated with the latest industry trends, technology advancements, and ticketing system updates.

Reporting and Analysis:

• Prepare reports on ticketing activities, including ticket sales, revenue, and performance metrics.
• Analyze data to identify trends, patterns, and opportunities for process improvements and cost efficiencies.
• Provide regular reports and insights to management regarding ticketing operations and team performance.

Requirements:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field (preferred).
• Proven experience in ticketing operations within a travel agency or airline company.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• In-depth knowledge of ticketing procedures, fare structures, and industry regulations.
• Proficiency in ticketing systems (e.g., Amadeus) and reservation platforms.
• Attention to detail and accuracy in ticketing processes.
• Customer-centric mindset and exceptional customer service skills.
• Ability to handle and resolve customer complaints or challenging situations.
• Familiarity with reporting and data analysis.
• Flexibility to work irregular hours, including weekends and holidays.
• Only candidate who resides on the Island are encouraged to apply and will be considered.

NOTE: AGE 30 - 38 years.

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Job Description: 

Position Overview:

As an IT Officer, you will be responsible for overseeing the information technology operations within an organization. You will play a key role in managing IT infrastructure, implementing and maintaining systems and software, providing technical support, and ensuring the security and efficiency of the organization's IT environment. Your expertise and leadership will contribute to the overall success and smooth functioning of the company's technology initiatives.

Responsibilities:

IT Infrastructure Management:

• Oversee the organization's IT infrastructure, including servers, networks, databases, and other hardware and software systems.
• Evaluate and recommend improvements to the infrastructure, ensuring scalability, reliability, and security.
• Collaborate with relevant stakeholders to plan and implement infrastructure upgrades and enhancements.

Systems Implementation and Maintenance:

• Coordinate the implementation of new systems, software, and technologies to meet business needs and improve operational efficiency.
• Manage the maintenance and updates of existing systems and software, ensuring optimal performance and compatibility.
• Conduct regular system audits, troubleshoot issues, and ensure timely resolution of technical problems.

IT Security and Data Protection:

• Develop and implement IT security policies, procedures, and protocols to safeguard the organization's systems, networks, and data.
• Monitor and proactively address potential security threats and vulnerabilities.
• Conduct regular backups of critical data and implement disaster recovery plans.

Technical Support and Training:

• Provide technical support to end-users, troubleshooting hardware, software, and network issues.
• Respond to user inquiries and resolve IT-related problems promptly and effectively.
• Conduct training sessions and create user guides to enhance employees' understanding and utilization of technology.

Vendor Management:

• Manage relationships with IT vendors, including software providers, hardware suppliers, and service providers.
• Evaluate vendor proposals, negotiate contracts, and ensure compliance with agreed-upon service level agreements.
• Monitor vendor performance and address any issues or concerns.

IT Budgeting and Resource Planning:

• Assist in developing the IT budget, including cost estimation, resource allocation, and procurement planning.
• Monitor IT expenses and ensure adherence to the budget.
• Stay updated with industry trends and technological advancements, providing recommendations for future IT investments.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• Proven experience in IT management or a similar role.
• Strong technical knowledge across multiple IT domains, including hardware, software, networking, and security.
• Familiarity with enterprise systems, databases, and cloud technologies.
• Experience in implementing and managing IT infrastructure projects.
• Knowledge of IT security principles and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work both independently and collaboratively in a team.
• Project management skills and the ability to prioritize tasks and meet deadlines.
• Professional certifications (e.g., CompTIA A+, CCNA, ITIL) are a plus.
• Only candidates who resides on the Island are encouraged to apply and be considered.

NOTE: AGE 30 - 38 YEARS

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Position Overview:

As an Accountant , you will play a crucial role in managing the financial operations of an organization. Your responsibilities will include overseeing accounting processes, preparing financial statements, analyzing financial data, and ensuring compliance with relevant regulations and standards. Your attention to detail, strong analytical skills, and proficiency in accounting principles will contribute to the accurate and timely financial reporting of the company.

Responsibilities:

Financial Management:

• Manage day-to-day financial operations, including accounts receivable, accounts payable, general ledger, and bank reconciliations.
• Prepare and maintain accurate financial records, ensuring compliance with accounting principles, regulations, and company policies.
• Monitor cash flow, budgetary control, and expenditure to support effective financial management.

Financial Reporting and Analysis:

• Prepare timely and accurate financial statements, including income statements, balance sheets, and cash flow statements.
• Conduct financial analysis and interpret financial data to provide insights and recommendations to management for decision-making.
• Prepare various financial reports and presentations for internal stakeholders and external parties as required.

Taxation and Compliance:

• Ensure compliance with tax laws and regulations, including the timely preparation and filing of tax returns.
• Assist in tax planning and optimizing tax strategies to minimize the company's tax liabilities.
• Stay updated with changes in accounting standards, tax regulations, and reporting requirements, and implement necessary changes.

Audit and Internal Controls:

• Support the annual external audit process, providing necessary documentation, explanations, and assisting auditors in their inquiries.
• Implement and maintain internal controls to safeguard company assets, prevent fraud, and ensure financial accuracy.
• Conduct periodic internal audits to identify control weaknesses and recommend improvements.

Payroll and Benefits Administration:

• Oversee payroll processes, ensuring accurate and timely calculation of salaries, taxes, and other deductions.
• Administer employee benefits programs, such as insurance, retirement plans, and leave accruals.
• Maintain proper records and ensure compliance with labor laws and regulations.

Financial Systems and Tools:

• Utilize accounting software and tools effectively to streamline financial processes and improve efficiency.
• Recommend and implement enhancements to financial systems and reporting tools to meet evolving business needs.
• Provide training and support to team members on financial systems and tools.

Requirements:

• Bachelor's degree in Accounting, Finance, or a related field (preferred).
• Proven experience as an Accountant or similar role.
• Strong knowledge of accounting principles, practices, and financial reporting standards (e.g., GAAP).
• Proficiency in accounting software and tools (e.g., QuickBooks, SAP, or similar systems).
• Excellent analytical and problem-solving skills.
• Attention to detail and accuracy in financial data analysis and reporting.
• Solid understanding of taxation and compliance requirements.
• Strong communication and interpersonal skills.
• Ability to work both independently and collaboratively in a team.
• Knowledge of auditing principles and internal controls is a plus.
• Professional certifications (e.g., CPA, ACCA) are advantageous.
• Only candidates who resides on the Island are encouraged to apply and will be considered.

NOTE: AGE - 30 - 38 YEARS