Job Openings at Development Alternatives International (DAI)

Start date: May 2022 – August 2025

Background:

The purpose of the five-year (2020-2025) “State Accountability, Transparency and Effectiveness” (“State2State”) Activity is to increase the accountability, transparency and effectiveness of selected states and local governments (LGAs) in Nigeria. This will be achieved by: strengthening governance systems (with a focus on public financial management [PFM] and procurement, as well as monitoring and evaluation) related to the delivery of services in key sectors (basic education, primary health care, and water, sanitation and hygiene [WASH]); increasing government responsiveness to citizen needs and priorities; and improving government and civil society capacity to manage conflict (through work on prevention, mitigation and reconciliation with the same sectoral partners, not stand-alone assistance to the police or judiciary). State2State will achieve this purpose by facilitating the strengthening of subnational governance systems in a sustainable manner, supporting the efforts of local reformers and building on locally-derived solutions including, to the extent possible, reforms already working in other parts of Nigeria.

Position Objectives:

The State Citizen Engagement/Capacity Building Specialists will support the implementation of advocacy, oversight, and engagement activities and ensure the advocacy and or oversight of interventions in selected States. S/he will also address gaps in capacity through range of technical assistance, mentoring and peer learning, ensuring sustainable capacity for implementing reforms.

Responsibilities:

The State Citizen Engagement/Capacity Building Specialists will collaborate with the State Bureaus of Procurement or due process offices as well as Public and Private Development Centre (PPDC) to design training and grants for local CSOs and media on sector-specific procurement monitoring; support the co-create grants to engage CSOs and media to design activities that support reform objectives in using audit reports to monitor service delivery efficiency and will hold co-creation workshops twice a year. S/he will facilitate engagement among State Boards of Internal Revenue, State Ministry of Finance and Economic Development (MOFED), and local chambers of commerce to discuss tax policy options and their impact on the private sector growth using DAI analytic tools to assess how new tax and fee rates may affect women and men differently; support the coalitions of complementary organizations, including think-tanks, private sector and professional associations, as well as traditional and faith-based organizations, around issues linked to state reform plans. The incumbents will facilitate, coordinate, track and report on the engagement of citizens in all core activities of priority sectors; conduct surveys and use citizen scorecards to measure their trust in elected (or appointed) government officials and their satisfaction with health, education, and WASH services; strengthen individual and institutional capacities of citizens/CSOs for good governance reforms, ensuring sustainable skills’ building and knowledge applications; and carry out any other function(s) as may be assigned by the Line Manager/ Deputy Chief of Party/Chief of Party.

Reporting: The State Citizen Engagement/Capacity Building Specialists will report to the Citizen Engagement/CSO Director Sokoto.

Minimum Requirements:

• A relevant degree or HND in social sciences, development studies, etc. Master’s degree preferable.
• At least five (5) years of demonstrated experience in a successful implementation of international development activities, with preference given to governance activities under a USG instrument, building technical and organizational capacity of CSOs in areas advocacy planning and engagement of government and stakeholders.
• Stated experience in working for or with civil society to drive a reform agenda
• Stated experience in community mobilization and civic engagement.
• Stated experience using facilitative, participatory approaches to organizational and technical capacity development.
• Demonstrated effective training, capacity building and coaching skills, networking, interpersonal skills, creative problem solving, conflict, and ethical management skills.
• Excellent written and oral communication skills.
• Computer literacy in word processing, spreadsheet, and presentation software (Microsoft Office).
• Fluency in English, Hausa and/or other local languages is required
• Previous experience of familiarity and working in activity/program’s priority sectors in the state will be an added advantage.

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Function of the Team

• Global Customer Support is responsible for providing IT and infrastructure support to corporate and project employees around the world.
• The account administration team, which this position will be a member of, is responsible for day-to-day account administration functions including account creations, changes, terminations, and corporate backup administration.

Function of the Position

• The System Administrator (SA) is responsible for the effective provisioning, installation/ configuration, operation, and maintenance of systems software and hardware and related infrastructure.
• The SA participates in technical research and development to enable the continuing evolution of DAI’s systems infrastructure.
• The SA works to ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values that enable DAI staff.

Roles and Responsibilities

• Lead DAI systems account management activities including account creations, changes, and deletions.
• Assist in automating account management activities where possible.
• Manage DAI systems account audit activities.
• Assist in managing corporate backup infrastructure including the daily monitoring of backup systems, making recommendations on systems software, developing, and maintaining backup policies and procedures, working with system owners to ensure current backup and retention schedules, and managing relationships with external tape storage vendors.
• Assist in managing and administering Windows server operating systems and their corresponding or associated software.
• Participate in the design and implementation of disaster recovery plan for operating systems, databases, servers, and software applications.
• Provide on-call technical support when required.
• Monitor and test server software performance and provide statistics and reports as directed.
• Recommend, schedule, and perform software improvements and upgrades.
• Work with security team to ensure accounts and responsible systems are in line with DAI security standards.
• Troubleshoot problems reported by users and analyze and isolate issues.
• Assist with the development, implementation and maintenance of policies, procedures and associated training plans included in job description.
• Work closely with other IT Operations team members and provide guidance to staff as needed.
• Additional responsibilities as deemed necessary.

Qualifications
Minimum Qualifications:

• Grade 8: Minimum of 5 years of relevant professional IT experience, inclusive of at least 3 years of system administration related experience, and a Bachelor's Degree.
• Hands-on software and hardware troubleshooting experience.
• Knowledge of local and wide area networks, Windows servers, personal computers, and network operating systems, including Windows Server 2016/2019, and Windows 10.
• Demonstrated experience with Microsoft Active Directory administration.
• Demonstrated experience with Microsoft operating systems (Server) 2016 to 2019, Office 365, and Microsoft Azure.
• Demonstrated experience with Arcserve, Barracuda or other backup technologies
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Extensive experience working in a team-oriented, collaborative environment.
• Self-motivated and directed with proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong written and oral communication skills, with the ability to communicate complex or technical information clearly, and tailor communication style to diverse audiences.
• Able to build and maintain good working relationships with staff at all levels of the organization and external clients from diverse backgrounds.
• Authorized to work in the Serbia or Nigeria. Applicants must specify their preferred work country in their application.
• Willing and able to adjust work schedule, if needed to support teams located in different time zones/countries.
• Equivalent education and experience will be considered.

Preferred Qualifications:

• Microsoft O365 certifications, Microsoft Azure based certifications, or other relative certifications are a plus.
• Experience with PowerShell.
• Experience with public DNS administration.
• Familiarity with general IT security best practices and/or relative certifications.
• Experience with Lotus Notes and Domino.
• Experience with server patching & software updates.