Job Opportunities at Tek Experts

Details:

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes within a company experiencing fast growth? Tek Experts has a superb opportunity to do just this. Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. A Quality Analyst is required to be responsible for the continuous improvement of operations support service delivery. As part of a global team the Quality Analyst will be able to provide useful insights regarding delivery of service by identifying gaps in process compliance, customer handling and operational best practices.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Review support service requests in order to monitor compliance with procedures and best practices.
• Collaborate with managers regarding improvement areas and educational initiatives.
• Document processes and procedures and establish control points to ensure compliance.

Competences

• Green belt certification and/or quality assurance experience will be considered a plus
• Background in engineering related field
• Experience in support services
• Experience working in a multicultural environment
• Experience developing projects, initiatives or improvement plans.
• Fluent in English, both written and conversational
• Experience in presenting to large audiences, both, in presence or virtual
• Positive, energetic and can-do attitude.
• Self-motivated and able to work under pressure.
• Resilient and able to work in a continuously changing environment.
• Detail oriented.

go to method of application »

Details:

Are you looking to expand your career in IT leadership in a rapidly growing company? Do you want to be responsible for delivering extraordinary customer support across Microsoft Office 365? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests.

As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support engineers. You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team. Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management. Working on the Office 365 team you will review all cases related to Office 365. You do not need to be technical, but do need to know how to manage a team of technical support engineers.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Manage team to deliver exceptional customer service across technical lines
• Training and coaching team members to support their personal development
• Act as a primary escalation point for operational issues in the team
• Supports the team to ensure Tek Experts meets the goals and expectations of our customers
• Provides accurate and timely communication to all applicable parties on any customer support issue
• Attends regular operational and business review meetings
• Monitors specific KPIs to ensure proper delivery of the business
• Participates in reviewing processes and workflow to diagnose areas for improvement
• Builds and sends updated reports to management team (site manager, global operations manager, office manager, etc) as required
• Serves as contact point for customer’s delivery management
• Handle, monitor, coordinate and manage all escalated cases
• Proactively proposes improvement plans where gaps are noticed

Competences

• Demonstrable experience leading a support team of at least 20 team members
• Strong organizational, planning, leadership and management skills with a confident and professional manner
• Strong English communication skills with excellent presentation skills
• Excellent soft skills, including conflict resolution, influence and negotiation skills
• Critical thinker and ability to make decisions
• Ability to work under pressure in a highly targeted environment
• Committed to self-development and the development of others

go to method of application »

Details:

Do you love delivering IT support? Do you want to be responsible for delivering extraordinary customer for enterprise based services across Office 365 products? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

As part of our local management team, you will oversee and lead performance, monitoring overall KPIs and targets in your team. We care about the work we do, the companies we partner with and the customers they serve and we believe our people are critical to our success. Ideally you will be from an IT support background, and have extensive experience in delivering support to enterprise customers. A confident team manager you will have a team of approximately several hundred and have a client facing role.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Plan by prioritizing customer, staff and organizational requirements
• Onboard a team of specialists and developing the business unit knowledge in Tek Experts
• When needed, serve as part of the escalation path for operational issues
• Maintain continuous lines of communication, keeping the global leader of Consumer and client director informed of all critical issues
• Responsible for a wider perspective of metrics achievement
• Manage section and delivery managers locally
• Run, analyze reports and create action items to improve the operation and ensure metrics achievement
• Manage headcount numbers and work with the client director to update the quotas/targets
• Open communication with the delivery team to review team’s status, metrics, possible issues/needs and proceed with actions. Also to keep the managers updated on latest news, action plans, etc
• Concurrent meetings with customer’s managers, if needed
• Ensure that the support team meet KIPs and SLA
• Attend regular operational and business review meetings
• Participate in the review processes and workflow to diagnose areas for improvement
• Create, implement and maintain business processes
• Proactively proposes improvement plans where gaps are noticed
• Performance management and people development

Competences

• Demonstrable experience leading a support team of at least 200 team members
• Strong organizational, planning, leadership and management skills with a confident and professional manner
• Strong English communication skills with excellent presentation skills
• Excellent soft skills, including conflict resolution, influence and negotiation skills
• Ability to work under pressure in a highly targeted environment
• Committed to self-development and the development of others

go to method of application »

Details:

Do you care about people and want to help make dreams happen?  Do you want to be part of a team that deepens and diversifies the talent acquisition strategy of a global company on the go? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

We are hiring a Junior Recruiter to support our hiring in the BPO environment.  The primary responsibility of the role will be to proactively identify, engage and recruit the best-fit talent for Tek Experts’ on-going operations. An essential contributor to our high-performing team, the Junior Recruiter will also be responsible for the successful operation of the candidate management function, interviewing processes and on-boarding activities.

Duties and Responsibilities:

• Achieve staffing objectives by recruiting and evaluating job candidates; advising managers; managing applicant process and procedures.
• Establishe recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
• Build applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
• Determine applicant requirements by studying job description and job qualifications.
• Communicate effectively with others in order to create a productive and diverse environment.
• Communicate with peers by sharing recruiting “best practices” and providing accurate, thorough documentation on applicant tracking systems or other documentation tools.
•  Maintain relationships with industry contacts to provide exemplary customer service, gain industry knowledge, and obtain referrals and sales leads.
• Coordinates company’s participation in job fairs and hiring sessions.
• Contacting candidates, following-up with candidates, and managing candidate pipeline. 
• Scheduling interviews, briefing and debriefing candidates before and after interviews. 
• Maintaining timely documentation of all conversations with candidates within our internal database. 
• Assisting in generating leads from conversations with candidates. 
•  Presenting candidates to our management team applying high quality standards. 

Skills and competencies

• Proven experience in recruitment and training or as an in house recruiter, headhunter or within a recruitment agency.
• Familiar with recruitment on multi-media means of recruitment: Facebook, LinkedIn, etc
• Active, hardworking, enthusiastic, willing to work over time, love contact and networking with people
• Good knowledge of MS Office
• Excellent communication in English
• Project Management
• Judgment