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Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option fo...
Responsibilities
Professional Skills & Qualifications
As Head of Vendor Relationship Management Jumia Nigeria, you will be at the core of Jumia Nigeria Marketplace strategy in Nigeria.
Jumia is indeed a pure marketplace, relentlessly growing its base of happy and engaged sellers. The services we provide them with help them grow the assortment Jumia offers to its customers. You will shape the way we manage and animate thousands of sellers and use all your levers to make them grow while ensuring their operational excellence to protect our value proposition to customers.
You will oversee a team of junior managers, as well as 14+ Customer Relationship Management Agents, themselves responsible for helping our sellers grow their online business on Jumia, increase their e-commerce expertise and adopt increasingly complex solutions to stay successful.
Key Responsibilities
• Reach your targets for the Jumia Nigeria Marketplace:
• Prepare and execute on key commercial events as part of Jumia’s commercial calendar by setting up
the right environment for sellers to bring their best deals to the table and generate uplift to their
business
• Engage the seller community through high quality communications channels
• Successfully manage the outbound call center with the right culture of productivity and quality
• Synthesizing data on your performance and insights from seller interactions to report to the Head of Vendor Success and make decisions on how to improve Jumia’s services to our sellers
• Empower Jumia Advantage Program
• Lead the vendor animation routine through vendor challenges
• Lead the improvement of vendor experience
Requirements:
Expected background and technical skills
Use the link(s) below to apply on company website.
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