Jobs at Boxhouse Marketing

Our company a Marketing Agency is in need of an experienced and resourceful FEMALE Client Service Manager to provide excellent customer service, develop strong relationship with clients, and coordinate with internal team to ensure timely fulfilment of product orders/services. A professional with a track record of creating long term value for the organization. We are looking for individuals who are customer-obsessed and ready to solve the challenging needs of his clients.

Responsibilities

• They maintain relationships with executives of client businesses, oversee the agency’s account team across all disciplines and develop strategies for clients.
• Guarantees and delivers end-to-end satisfaction for clients
• Take accurate minutes of the meeting and follow up with individual action owner to ensure close out, prompt resolution and attention to client’s issues.
• Develop proposals based on the briefs and presentation of proposal to clients
• Organize brain storming session with team members to execute projects
• Send weekly reports on activation and close out report to clients.
• Follow up to obtain PO for all contracted jobs and ensuring full payments on all concluded jobs.
• Provide clarity to operations team on Project definition, scope, deliverables and KPI’s
• Occasional travelling and weekend jobs when the need arises.

Required Competencies

• Be highly motivated and able to demonstrate good planning and organizational skills.
• Have excellent communication, presentation and above all customer service skills.
• Fair knowledge of Marketing
• Excellent PowerPoint skills
• A self-starter and ability to work with minimal supervision
• High attention to details and delivering results on time
• Ability to drive with valid driver’s license
• Preferably a good looking and attractive FEMALE

Qualification

A degree in Marketing or related field.

Minimum of 2years experience in marketing, sales or client service role with proven record of achieving revenue growth.

Location: Ikeja, Lagos

Salary Range: N80,000 – N120,000/month (commensurate with level of experience)

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Details:

Job Description: This role requires the candidate to translate clients’ service brief stating project definition, description and KPIs into actionable plan that ensures client satisfaction with the organizations product or service. You are responsible for planning, organizing, executing, reporting and evaluating all of Agency’s product/services. You are to oversee the activities of all regional coordinators on their day to day deliverables ensuring they deliver in line with KPIs on time and in full, across all Projects

Qualification: Bachelors Degree in related field. 

Minumum of 3yrs experience in operations role in an agency.