Parts and Service Sales Manager at Alfred & Victoria Associates

Job Objectives / Purpose

• Develop effective parts processes for both new and existing customers.
• Collaborate with the GM to create and implement the sales policy
• Maintenance of effective working relationships with customers, colleagues, Supervisors, and Subordinates - Team Work.
• Ensure sales objectives are achieved profitably with improved customer satisfaction for business continuity

Job Responsibilities

• Manage the complete parts and services sales process to boost the company’s revenue.
• Analyze demand, prepare sales forecast, and determine the re-order level.
• Identify prospects for volume sales, such as fleet operators or independent service repair centers.
• Maintain regular contact with key accounts to build loyalty and ensure long-term revenue. Develop the client portfolio and turnover.
• Supervise team members to ensure the objectives are met.
• Determine parts and service sales objectives, targets, and ensure compatibility with dealers’ productivity, and assist all customers.
• Responsible for Business Development (Dealers, Fleet, Counter Sales)
• Design and implement sales best practices (KAIZEN, ANZEN)
• Build an efficient human resource, Initiate relevant training for team members with a minimum of four trainings a year.
• Collaborate with extended dealerships in and out of Lagos territories
• Analyze sales figures and propose sales promotion and development measures
• Monitor competitors and make suggestions to Management
• Create, collate, and submit a comprehensive weekly sales reporting system, and monthly sales forecast for GM’s review.

Key Performance Area
Financial:

• Sales revenue monitoring

Internal Process:

• Rate of repeat purchase
• Sales executive report management

Customer:

• Percentage (%) new customer retention rate
• Lead generation and conversion Rate

Learning & Growth:

• Competency Development
• Supervising and Mentoring
• Knowledge Sharing
• Identifying training needs of technicians.

Other Relationships (Internal & External):

• Parts/Store, Workshop, and Finance Depts & Customers/Vendors.

Education/ Professional Qualifications

• HND / BSc. Business, Mgt. & Social Science courses
• MSc. / MBA. in a related field of study
• Relevant professional qualifications would be an added advantage.

Experience:

• Minimum of 10 years’ experience performing similar responsibilities
• Extensive experience in progressing through a sales career

Key Skills & Competencies Requirements:

Functional/ Technical:

• Understanding of sales and customer management processes.
• Ability to make accurate forecasts and meet sales targets
• Knowledge of sales management system
• Knowledge of industry best practices and procedures
• Knowledge of product pricing and administration.

Behavioural:

• Ability to forecast with precision
• Leadership skills
• Motivational skills
• Professionalism & Poise
• Good work ethics
• Excellent communication & interpersonal skills
• Ability to forecast with precision
• Proficient in sales and marketing techniques
• Proficient in promotional sales techniques
• Excellent product presentation skills.