Waitron at SkyRock Hotels

Description

• We are looking for friendly waitrons (Waiter/ Waitress)to assist customers by providing menus and information about specials, taking food orders, and ensuring that orders are received by kitchen staff and prepared according to the customer's specifications
• The Waitron also check in with customers to find out if they are happy with their service and meals.

Responsibilities

• Provide customers with menus.
• Take customer orders and relay this to the kitchen.
• Serve food and beverages to customers.
• Listen to any complaints that patrons have and address them appropriately.
• Prepare bills and process payments.
• Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.
• Informs guests about the special items for the day and menu changes if any, using clear and professional language, and answer telephones using appropriate etiquette.
• Take food and beverage orders and obtain revenues, issue receipts, accept payments, return the change etc. from the guest using the point-of-sale (POS) system.
• Ensuring to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, without egg etc.
• Always respond to guest requests in a timely, friendly and efficient manner.
• Take ownership of guest request and follow up guests incidences.
• Possess adequate knowledge of basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.
• Mix and garnish beverages according to recipe and portion control standards.
• Good knowledge of wine selection, wine service and Beer service.
• Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.
• Establish rapport with guests to build loyal and satisfied customers.
• Ensure knowledge of menu and restaurant promotions and any special offers.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Pick-up food orders from kitchen and communicate to the chef regarding any special preferences or allergy.
• Replenish beverages and ensure guest satisfaction throughout the meal service.
• Be responsible for billing and collecting feedback from the guest.
• Clear tables and prepare for service by polishing cutlery, glassware and crockery, etc.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas.
• Return all equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors and completing bar closing checklist.
• Stock and maintain the bar and restaurant with all the required supplies and inventory (e.g. beer, wine, spirits, paper products, straws, stirrers, condiments, glassware, ice cubes etc.)
• Always take responsibility for ensuring a positive guest experience.
• Attend daily briefings from management who will explain any special requirements for service.

Requirements

• OND / NCE / HND in any relevant discipline
• 2-5 years proven experience in the hospitality industry is mandatory
• Certification is a plus
• Endurance to stand and walk for long hours.
• Flexible work hours.
• Friendly disposition.
• Excellent coordination skills.
• Excellent communication skills.