Fresh Jobs at AmorServ

Responsibilities:

• Leadership & Strategy: Lead a national team of sales agents, driving demand and supply across the FMCG sector. Develop and implement strategies for revenue growth and market expansion.
• Operational Excellence: Manage the creation and supervision of sales pipelines, ensuring team efficiency and client satisfaction. Oversee budget management and strategic initiatives for expansion.
• Agent Network Management: Oversee a nationwide network of sales agents, ensuring effective coverage and sales performance.
• Financial Oversight: Ensure prompt customer payments and manage receivables to maintain healthy cash flow.

Required Skills & Competencies

• Strategic Insight & Customer Centricity: Demonstrate the ability to think long-term and globally, ensuring decisions prioritise customer satisfaction and engagement.
• Ownership & Accountability: Exhibit a strong sense of ownership and accountability, making decisions with the company's long-term interest in mind, and seeing projects through from inception to completion.
• Innovative Problem-Solving: Display inventiveness, simplicity in solutions, and the ability to tackle complex challenges with creative problem-solving.
• Data-Driven Decision Making: Use rigorous logic and methods to solve difficult problems with effective solutions, leveraging data to inform and justify decisions.
• Adaptability & Continuous Learning: Show eagerness to learn new technologies and business models, adapting quickly to changing environments and acquiring new skills to stay ahead.
• Team Leadership & Development: Commitment to hiring, mentoring, and motivating the best talent, fostering a culture of high performance and continuous improvement.
• Resource Allocation: Skilled in allocating resources conservatively while driving growth and operational excellence.
• Agent Network Expertise: Experience in managing extensive agent networks with a focus on strategic expansion and sales efficiency.
• Hands-on Leadership: Willingness to directly engage with field activities and travel across the country to ensure strategy implementation and team alignment.
• Advanced Analytics & Insight Generation: Proficiency in utilising advanced analytics to generate insights and inform strategy, with a keen eye on market trends and customer behaviour.
• Financial Management & Budgeting: Strong financial acumen, with experience in budgeting, forecasting, and resource allocation to maximise ROI and drive growth.
• Project Management & Agile Methodologies: Demonstrated expertise in project management tools and agile methodologies to deliver projects on time and within budget.
• Data Analysis : Proficient in data analysis tools and methodologies to monitor sales performance and market trends.
• Financial Acumen : Strong budgeting, forecasting, and financial management skills to oversee departmental budgets effectively.
• CRM Proficiency: Experience with CRM systems to enhance customer relationships and sales tracking.
• Sales Strategy & Execution: Deep understanding of FMCG sales strategies and the ability to implement effective sales processes.

Technical Skills

Experience

• Minimum 6 years in leadership roles within the FMCG sector, with a proven track record in sales management and agent network management, managing a team of at least 10.
• Proven track record of achieving growth targets.
• Experience in the FMCG industry is a must.
• Experience with end-to-end go-to-market strategies is a plus.

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Job Summary

You'll spearhead our efforts to grow our HORECA market presence, optimise operations, and enhance customer relationships. Your leadership will be crucial in driving sales, expanding our client base, and elevating customer satisfaction and retention through the Telesales function.

Key Responsibilities

• Lead the Tele Sales team focused on both new customer acquisition and the retention of existing customers.
• Implement and refine sales strategies, ensuring alignment with our broader goals of customer engagement and satisfaction improvement.
• Drive the integration and utilization of CRM and advanced analytics tools to enhance sales operations and customer insights.
• Work closely with the Commercial Excellence team to leverage data-driven strategies for predictive analytics and churn reduction.
• Foster a culture of high performance within the Tele Sales team, setting clear targets and metrics for daily, weekly, monthly, and quarterly activities.
• Collaborate with the Field Sales Team and Premium Accounts Team to ensure a seamless customer journey and enhance the overall customer experience.
• Report on team performance, offering insights and strategies to the leadership team for continuous improvement.

Requirements

• Bachelors degree in Business, Marketing, or related field.
• Proven experience in telesales, with a strong background in sales leadership, particularly within a HORECA or similar industry.
• Demonstrated ability to lead and motivate a sales team towards achieving sales targets.
• Proficiency in CRM systems and sales analytics tools.
• Exceptional communication and interpersonal skills, with the ability to engage effectively at all levels of the organization.
• Strategic thinker with a strong analytical mindset.
• CRM Software Proficiency: Ability to utilize customer relationship management (CRM) software effectively. This includes managing leads, tracking sales interactions, analyzing customer data, and generating reports.
• Sales Analytics: Competence in interpreting sales data and analytics to inform strategies, measure performance against sales targets, and identify areas for improvement. This is paramount.
• Telecommunications Technology: Familiarity with tele sales technologies, including auto-dialers, VoIP, and other communication tools that facilitate efficient remote sales operations.
• Knowledge of Sales Techniques: Understanding of various sales techniques tailored to telesales, including cold calling, BANT (Budget, Authority, Need, Timeline) qualification, and consultative selling.
• Digital Marketing: Basic understanding of digital marketing principles to work closely with marketing teams on lead generation strategies and to better understand the customer journey.
• Data Privacy and Security: Awareness of data protection laws and best practices to ensure customer information is handled securely and in compliance with regulations.

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Core Responsibilities

• Category Expansion & Development: Drive the expansion and development of animal feed and veterinary product categories, catering to livestock farmers, animal husbandry businesses, and the agricultural sector. Establish bulk demand and supply chains for high-quality feed and veterinary supplies.
• Strategic Planning & Relationship Management: Develop and execute innovative strategies to secure competitive advantages and drive market expansion in the feed and veterinary sectors. Cultivate strong relationships with key industry players, feed manufacturers, and veterinary suppliers to ensure a consistent and high-quality supply of agricultural products.
• End-to-End Process Management: Oversee the entire process from category creation to market deployment, ensuring seamless operations, regulatory compliance, and quality control. Collaborate with cross-functional teams to optimize processes and reduce costs.
• Market Analysis & Growth Identification: Utilize advanced analytics to understand market trends, customer needs, and identify growth opportunities in the feed and veterinary sectors. Leverage data-driven insights to inform strategic decision-making and continuously improve offerings.
• Marketing Collaboration: Work closely with the marketing team to develop and implement effective marketing strategies that reach the target audience and align with mission to empower agricultural businesses through innovative, cost-effective solutions.

Required Skills & Competencies

• Strategic Thinking & Market Insight: Ability to understand market trends in the agricultural sector, translating them into actionable strategies for category expansion and development.
• Relationship Building & Negotiation: Exceptional skills in building and managing relationships with key industry players, suppliers, and agricultural stakeholders. Strong negotiation abilities to secure favorable terms and competitive advantages.
• Process Optimization & Operational Excellence: Proven experience in optimizing end-to-end processes, ensuring regulatory compliance, and driving operational efficiency.
• Data Analysis & Decision Making: Proficient in using data analysis tools to inform strategy, identify growth opportunities, and make data-driven decisions.
• Cross-Functional Collaboration: Ability to work effectively with cross-functional teams, particularly marketing, to align strategies and drive results.

Technical Skills

• Market Analysis & Insight Generation: Expertise in conducting market research and generating actionable insights for the agricultural sector, with a focus on feed and veterinary products.
• Process Management & Optimization: Skilled in managing and optimizing complex processes, with a focus on efficiency and cost reduction.
• Regulatory Knowledge: Understanding of the regulatory environment for agricultural products, ensuring compliance and smooth operations.
• Data Analysis: Proficient in data analysis tools and methodologies to monitor market trends, customer needs, and identify growth opportunities.

Experience

• Minimum 6 years in leadership roles, managing high-performing teams.
• Proven track record of achieving growth targets and driving category expansion.
• Experience in the agricultural industry, particularly in animal feed and veterinary products, is preferred.
• Deep product knowledge of the agricultural space, especially as it relates to animal husbandry and livestock management.

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Core Responsibilities

• Leadership & Strategy: Lead a national team of sales agents to drive demand and supply of alcoholic beverages. Develop and execute innovative strategies for revenue growth and market expansion.
• Operational Excellence: Oversee the creation and management of sales pipelines, ensuring efficient team performance and high client satisfaction. Responsible for budget management and expansion initiatives.
• Collaboration & Performance: Represent the commercial team in meetings, presenting sales figures and strategies for improvement. Collaborate with key stakeholders to achieve shared goals.
• Customer & Sales Management: Implement tactics to increase sales numbers and ensure prompt customer payments.

Required Skills & Competencies

• Strategic Insight & Customer Centricity: Demonstrate the ability to think long-term and globally, ensuring decisions prioritise customer satisfaction and engagement.
• Ownership & Accountability: Exhibit a strong sense of ownership and accountability, making decisions with the company's long-term interest in mind, and seeing projects through from inception to completion.
• Innovative Problem-Solving: Display inventiveness, simplicity in solutions, and the ability to tackle complex challenges with creative problem-solving.
• Data-Driven Decision Making: Use rigorous logic and methods to solve difficult problems with effective solutions, leveraging data to inform and justify decisions.
• Adaptability & Continuous Learning: Show eagerness to learn new technologies and business models, adapting quickly to changing environments and acquiring new skills to stay ahead.
• Team Leadership & Development: Commitment to hiring, mentoring, and motivating the best talent, fostering a culture of high performance and continuous improvement.
• Operational Excellence: Maintain the highest standards in operational processes and outcomes, consistently seeking to improve and streamline operations.
• Strategic Planning & Execution: Ability to articulate and execute a clear vision, setting bold but achievable goals for the team.

Technical Skills

• Advanced Analytics & Insight Generation: Proficiency in utilising advanced analytics to generate insights and inform strategy, with a keen eye on market trends and customer behaviour.
• Sales Strategy & Execution: Deep understanding of sales strategies, with the ability to design, implement, and refine effective sales processes and methodologies.
• Financial Management & Budgeting: Strong financial acumen, with experience in budgeting, forecasting, and resource allocation to maximise ROI and drive growth.
• Project Management & Agile Methodologies: Demonstrated expertise in project tools and agile methodologies to deliver projects on time and within budget.
• Data Analysis : Proficient in data analysis tools and methodologies to monitor sales performance and market trends.
• Sales & Marketing : Deep understanding of sales strategies, digital marketing, and customer relationship management (CRM) systems.
• Financial Acumen : Strong budgeting, forecasting, and financial management skills to oversee departmental budgets effectively.
• Project Management : Proven ability to manage multiple projects, meeting deadlines and achieving objectives.

Experience

• Minimum 6 years in leadership roles, managing a team of at least 10.
• Proven track record of achieving growth targets.
• Experience in the alcoholic beverages industry is preferred.
• Deep product knowledge of the alcoholic beverage space.
• Experience with end-to-end go-to-market strategies is a plus