. Latest Jobs at Sabi - 12 January, 2024 | MyJobMag
 
Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 12, 2024
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com

  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Sabi is a category agnostic B2B network for informal trade focused on accelerating the velocity of commerce by enabling stakeholders in the informal sector to access and offer value amongst each other. We work to understand the individual needs of merchants by engaging them through different channels before connecting them to whichever service(s) that best helps them grow their business.
    Read more about this company

     

    Retail Lead

    Job Purpose

    • The Retail Lead will oversee the day-to-day operations of the retail business in the state, ensuring smooth functioning, optimizing sales, and enhancing the overall customer experience.
    • You will lead and manage a team of RSA’s to ensure smooth acquisition and onboarding of retail partners on our platform.

    Job Responsibilities

    • Drive and champion sales initiative in the state.
    • Develop and nurture strong relationships with retail partners to understand their needs, challenges, and opportunities.
    • Lead a high performing team of Retail Success Associates.
    • Act as the primary point of contact for key retail accounts, ensuring satisfaction and fostering long-term partnerships.
    • Supervise the onboarding process for new retail partners, ensuring a seamless integration into the platform.
    • Implement strategies to enhance retailer support efficiency and satisfaction.
    • Identify opportunities for process improvement in the retail management function.
    • Lead the layout and visual presentation of merchandise to attract customers and drive sales.
    • Set sales targets and develop strategies to achieve them.
    • Monitor sales performance and implement initiatives to boost sales.
    • Propose and implement enhancements to optimize efficiency and effectiveness
    • Conduct performance reviews and provide feedback for improvement.
    • Manage relationships with vendors and suppliers

    Requirements

    Special Skills and Qualifications

    • Bachelor's degree in Business, Marketing, or a related field. 
    • 6  years of experience in leading retail management functions an FMCG distribution company or a related role in
    • Extensive experience with retail sales driven by field officers  
    • Detail-oriented with a focus on delivering excellent customer service. 
    • Customer-focused mindset with a passion for building and maintaining positive relationships. 
    • Proficient in data analysis and reporting tools. 
    • Strong communication and interpersonal skills. 

    Candidate Specification

    • Motivated by the mission of Sabi
    • Pragmatic with quantitative and analytical ability and attention to detail
    • Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
    • High level of integrity and dependability with a strong sense of urgency.
    • A focus on execution. Willing and able to get hands dirty.
    • Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself .

    Benefits

    • Rapid Career Growth
    • Annual Training Budget
    • Robust Health Coverage, including
      • Optical Cover, and
      • Dental Cover
    • Wellness Programs, including
      • Free Gym Cover
      • Free Spa Cover
    • Competitive Pension Plan
    • Opportunity to work in other global office.
    • Life Cover
    • Performance Bonus
    • Paid Vacation Days
    • Fully-funded Team Bonding Activities

    go to method of application »

    Head, User Support (Customer Service)

    Job Purpose

    • The Head, User Support would oversee our day-to-day user support operations, ensuring timely and effective resolution of user inquiries and issues. 
    • You will lead our user support initiatives, manage user support teams, enhance the overall user experience and create innovative ways to drive sales in the team.

    Job Responsibilities

    • Drive user satisfaction initiatives.
    • Design an efficient organizational structure that can cater to the needs of every user.
    • Develop and implement a comprehensive user support strategy aligned with organizational goals.
    • Create and develop processes to ensure retention is met
    • Define the experience of the user at very touch point
    • Create multi language system in the team to manage the users with different languages
    • Oversee all aspects of user support operations, ensuring timely and effective resolution of user inquiries and issues with a response time of less than 1 minute, and satisfaction score
    • Provide visionary leadership to the user support team, fostering a culture of excellence and continuous improvement.
    • Formulate and revise User support policies and promote their implementation.
    • Implement performance metrics to track and measure the success of user support initiatives.
    • Identify opportunities for process improvement in user support operations.
    • Create innovative ways to drive sales in the team.
    • Implement quality assurance processes to ensure the accuracy and effectiveness of user support interactions
    • Conduct regular performance reviews, offer constructive feedback, and foster a collaborative and motivated work environment

    Requirements

    Special Skills and Qualifications

    • Bachelor's degree in a related field.
    • 8-10 years of proven extensive experience in Customer Service user support management or a related role.
    • Prior experience managing a large customer base of thousands of users.
    • Strong understanding of customer service dynamics and tools.
    • ​Great understanding of customer service KPI’s
    • Forward-thinking and process driven individual with a vision for creating innovative processes.
    • Goal-driven with a commitment to achieving tangible advancements in user satisfaction metrics.
    • Adaptable and comfortable operating in a fast-paced environment.

    Candidate Specification

    • Motivated by the mission of Sabi
    • Pragmatic with quantitative and analytical ability and attention to detail
    • Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
    • High level of integrity and dependability with a strong sense of urgency.
    • A focus on execution. Willing and able to get hands dirty.
    • Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself .

    Benefits

    • Rapid Career Growth
    • Annual Training Budget
    • Robust Health Coverage, including
      • Optical Cover, and
      • Dental Cover
    • Wellness Programs, including
      • Free Gym Cover
      • Free Spa Cover
    • Competitive Pension Plan
    • Opportunity to work in other global office.
    • Life Cover
    • Performance Bonus
    • Paid Vacation Days
    • Fully-funded Team Bonding Activities

    go to method of application »

    Head, Retail Management

    Job Purpose

    • The Head, Retail Management will oversee the day-to-day operations of the retail business, ensuring smooth functioning, optimizing sales, and enhancing the overall customer experience.
    • You will lead and manage a team of RSA’s to ensure smooth acquisition and onboarding of retail partners on our platform. 

    Job Responsibilities

    • Drive and champion sales initiative.
    • Develop and nurture strong relationships with retail partners to understand their needs, challenges, and opportunities.
    • Manage and supervise a team of Retail Leads 
    • Act as the primary point of contact for key retail accounts, ensuring satisfaction and fostering long-term partnerships.
    • Oversee the onboarding process for new retail partners, ensuring a seamless integration into the platform.
    • Implement strategies to enhance retailer support efficiency and satisfaction.
    • Identify opportunities for process improvement in the retailer management function.
    • Oversee the layout and visual presentation of merchandise to attract customers and drive sales.
    • Set sales targets and develop strategies to achieve them.
    • Monitor sales performance and implement initiatives to boost sales.
    • Gather feedback from retail partners regarding platform usability, features, and overall satisfaction, and make adjustments as needed.
    • Propose and implement enhancements to optimize efficiency and effectiveness.
    • Collaborate with internal teams to implement improvements based on feedback.
    • Conduct performance reviews and provide feedback for improvement.
    • Manage relationships with vendors and suppliers.

    Requirements

    Special Skills and Qualifications

    • Bachelor's degree in Business, Marketing, or a related field. 
    • 8-10 years of experience in retail management, account management, or a related role in the E-commerce or FMCG distribution company. 
    • Extensive experience with retail sales driven by field officers  
    • Detail-oriented with a focus on delivering excellent customer service. 
    • Customer-focused mindset with a passion for building and maintaining positive relationships. 
    • Proficient in data analysis and reporting tools. 
    • Strong communication and interpersonal skills. 

    Candidate Specification

    • Motivated by the mission of Sabi
    • Pragmatic with quantitative and analytical ability and attention to detail
    • Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
    • High level of integrity and dependability with a strong sense of urgency.
    • A focus on execution. Willing and able to get hands dirty.
    • Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself .

    Benefits

    • Rapid Career Growth
    • Annual Training Budget
    • Robust Health Coverage, including
      • Optical Cover, and
      • Dental Cover
    • Wellness Programs, including
      • Free Gym Cover
      • Free Spa Cover
    • Competitive Pension Plan
    • Opportunity to work in other global office.
    • Life Cover
    • Performance Bonus
    • Paid Vacation Days
    • Fully-funded Team Bonding Activities

    go to method of application »

    Quality Control / Quality Assurance Manager (User Commodities)

    Job Purpose

    • As the Quality Control/Quality Assurance Manager, you will be responsible for ensuring all commodities aggregated, supplied and traded by Sabi has zero quality defects, conforms with local and international quality and regulatory standards.

    Job Responsibilities

    • Manage the global commodity quality assurance approach one the commodity side.
    • Ensure QA/QC processes are in place and maintained properly.
    • Create Global quality guidelines and procedures for all commodities traded on TRACE (Sabi commodities trading platform)
    • Verify that specification provided by the client has been correctly understood.
    • Ensure compliance with government produce regulations.
    • Manage risks related to quality of commodities that belong to Sabi.
    • Manage interface with farmers/Aggregators/Off-takers and third-party testing laboratories.
    • Research and propose testing methods/mechanisms.
    • Draft testing annexes in consultation with third-party services providers.
    • Advise Commercial managers/Supply leads on necessary testing regimes.
    • Review and analyze third-party lab test results, factory audit reports and corrective action reports.
    • Liaise with suppliers/aggregators to find solutions and corrective measures to defective products.
    • Establish the quality management system and procedures
    • Review pre-shipment inspection and pre-shipment test reports.
    • End to end responsibility of Sabi product traceability plan and implementation

    Requirements Special Skills And Qualifications

    • Minimum of 5 years agronomic field experience in relevant commodities.
    • Qualification (Bsc, Msc or Diploma) or Standard training in Quality Assurance Management or related field.
    • Certification of quality control is a strong advantage (IS0 9000 etc.)
    • Knowledge of maintaining a robust QC/QA strategy
    • Experience in implementing a QA/QC program.
    • Knowledge of local and international quality/regulatory guidelines.
    • Proficiency in MS office.

    Candidate Specification

    • Motivated by the mission of Sabi
    • Pragmatic with quantitative and analytical ability and attention to detail
    • Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
    • High level of integrity and dependability with a strong sense of urgency.
    • A focus on execution. Willing and able to get hands dirty.
    • Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself .

    Benefits

    • Rapid Career Growth
    • Annual Training Budget
    • Robust Health Coverage, including
      • Optical Cover, and
      • Dental Cover
    • Wellness Programs, including
      • Free Gym Cover
      • Free Spa Cover
    • Competitive Pension Plan
    • Opportunity to work in other global office.
    • Life Cover
    • Performance Bonus
    • Paid Vacation Days
    • Fully-funded Team Bonding Activities

    Method of Application

    Use the link(s) below to apply on company website.

     

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Sabi Back To Home
Latest Jobs

Related Companies Hiring Now

View Hot Nigerian Jobs Today »
tech jobs

Career Advice

View All Career Advice
 

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail