Zonal Restaurant Manager at Kloverharris Limited

Reports To: Top Management

Job Purpose

• Responsible for overall operations of a group of restaurants in an assigned geographic region

Responsibilities

• Keep track of monthly, quarterly and yearly goals
• Work with management to assess and improve processes and policies
• Monitor and report on revenue and cash flow of the regional managers
• Uphold and enforce company policies
• Address employee complaints or performance issues as needed
• Check in with Outlet Managers regularly to determine satisfaction
• Help management create the department’s budget
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility
• Implement and instill in the team company policies, procedures, and ethics
• Handle customer complaints and queries
• Implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
• Prepare reports and other performance analysis documentation
• Report to, and attend regular meetings with area managers or head office representatives
• Establish relationships with the local community and undertake activities that comply with the company’s corporate social responsibility programs.

Requirements

• Academic Qualification: B.Sc, B.a  M.Sc.
• Experience: 6-10 years

Personal Specifications:

• Previous experience in the Fast Food industry preferred
• Customer service experience
• Knowledge of cash management and bookkeeping procedures
• Team management skills
• Strong organizational skills
• Experience with facilities maintenance and/or security
• Strong problem-solving skills
• Availability to work in shifts including weekends
• Microsoft Office Skills