Jobs at Kloverharris Limited

Reports To: Regional Restaurant Manager

Job Purposes

• We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
• Oversees customer satisfaction, maintaining standards and meeting or exceeding financial goals.
• Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations

Responsibilities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides services that are above and beyond for customer satisfaction and retention.
• Respond to customer complaints, taking prompt and appropriate actions to resolve the problem and ensure customer satisfaction is maintained
• Develops and implements a business plan for food and beverage.
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs of goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage the restaurant’s good image and suggest ways to improve it
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community.
• Maintaining the restaurant’s revenue, profitability and quality goals.
• Ensuring efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
• Coordinating daily restaurant management operations
• Perform other duties as assigned by management Position

Personal Specifications
Academic Qualification:

• B.Sc, BA, M.Sc,

Experience:

• 5 years

Skills and Competencies:

• Microsoft Office tools, Communication, and presentation skills, Customer Relationship Management Skills

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Reports to: Zonal Restaurant Manager

Job Purpose

• Responsible for overall operations of a group of restaurants in an assigned geographic region.

Responsibilities

• Keep track of monthly, quarterly and yearly goals
• Work with management to assess and improve processes and policies
• Monitor and report on revenue and cash flow
• Uphold and enforce company policies
• Work closely with regional managers to develop and implement business plan.
• Address employee complaints or performance issues as needed
• Check in with Outlet Managers regularly to determine satisfaction
• Help management create the department’s budget
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility
  

Personal Specifications

• Previous experience in the Fast Food industry preferred
• Customer service experience
• Knowledge of cash management and bookkeeping procedures
• Team management skills
• Strong organizational skills
• Experience with facilities maintenance and/or security
• Strong problem-solving skills
• Availability to work in shifts including weekends
• Microsoft Office Skills

Academic Qualification

• BS,BA,MSc.

Experience:

• 6-7years

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Reports To: Top Management

Job Purpose

• Responsible for overall operations of a group of restaurants in an assigned geographic region

Responsibilities

• Keep track of monthly, quarterly and yearly goals
• Work with management to assess and improve processes and policies
• Monitor and report on revenue and cash flow of the regional managers
• Uphold and enforce company policies
• Address employee complaints or performance issues as needed
• Check in with Outlet Managers regularly to determine satisfaction
• Help management create the department’s budget
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility
• Implement and instill in the team company policies, procedures, and ethics
• Handle customer complaints and queries
• Implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
• Prepare reports and other performance analysis documentation
• Report to, and attend regular meetings with area managers or head office representatives
• Establish relationships with the local community and undertake activities that comply with the company’s corporate social responsibility programs.

Requirements

• Academic Qualification: B.Sc, B.a  M.Sc.
• Experience: 6-10 years

Personal Specifications:

• Previous experience in the Fast Food industry preferred
• Customer service experience
• Knowledge of cash management and bookkeeping procedures
• Team management skills
• Strong organizational skills
• Experience with facilities maintenance and/or security
• Strong problem-solving skills
• Availability to work in shifts including weekends
• Microsoft Office Skills