Product Release & Monitoring Specialist at BetKing Nigeria

 Betking Nigeria, a young, thriving and the fastest growing company in the Nigerian gaming industry, is looking to fill the role of a Product Release and Monitoring Specialist. We are setting the pace in redefining the industry by employing world class business practices driven by a diverse, mostly young, smart, passionate and highly innovative individuals. As an organization, we seek the best match.

Our compensation and benefit packages are highly competitive, and our working environment enables the growth and contributions of talent. Betking is so fast paced it gives no room for boredom. Our corporate HQ offers on-site benefits that drives positive employee experience.

The Opportunity

This is the opportunity to own the seamless assimilation of the product into the market starting with the internal team, obtain feedback on newly released products and pass them through to the product owners for action. We are a culture that thrives on learning and creates the environment for high performance. Not only that, you yourself can thrive, learn and progress with Betking.

Job Purpose

The Product Release & Monitoring Specialist will responsible for the final stages of the product development life cycle starting from the launch planning through execution and subsequently monitoring. Your job is to own the seamless assimilation of the product into the market starting with the internal team, obtain feedback on newly released products and pass them through to the product owners for action.

Your Team Relationship:

• Head of Products
• Customer Xperience
• Information Technology
• Product Owners

What's in it for You:

Release management

• You will map out release plans in preparation for the launch of a new product or feature
• Actively engage with key stakeholders in house in executing product launches
• Following up with customer support, commercial and other external stakeholders to obtain feedback, identify issues and bridge knowledge gaps relative to the launch of a new product or feature
• Liaise with the product owners in resolving or modifying bugs and features respectively
• Document and track release notes for references

Product Monitoring

• You will determine, monitor and analyze key product performance metrics and identify actions to be taken
• Developing user journey maps that are considered during testing infusing quality checks in the process
• Keeping a record of each product monitoring round for reference – a bug tracking system is included here
• Assisting with the analysis of issues that may arise within the system discovered during tests or from end-user feedback
• Draw recommendations from monitoring activities and relating them to the product owners 
• Coordinate release preparation with training, support, marketing; ensuring release notes and other crucial details are properly communicated
• Working closely with developers and product owners to ensure quality is considered relative to the types of tests that are run
• Leading the UAT every time there are new or updated releases on all platforms; following up with product owners and developers to identify and fix root cause of product downtime 
• Collaborate with the product owner relative to new feature releases 
• Liaise with customer experience department to identify customer pain-points and relate to the product owners for action
• Monitor and respond to external contributors including competitive analysis and technology trends

Operations

• Product reporting accuracy
• Innovation: Recommendation based on monitoring activities
• Frequency of down-times (based on category)
• Customer satisfaction: User experience and product performance

What a day looks like:

• Monitor and report on product performance
• Follow up on customer-affecting queries for resolution

You are Good at:

• User Experience (UX)
• Strong Communication Skills (Written and verbal)
• Ability to analyze problems and provide clear recommendations
• Analytical and Data driven
• Experience with test automation tools and strategies

Attributes

• Technical Skills
• Customer Experience knowledge
• Process documentation
• Data analysis